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Volunteer & Care Support Coordinator

8ea379aa D27f 4c64 83f1 Cb5070d6cbec 19000101 000001 · Sheboygan Falls, WI, US, Sheboygan Falls, WI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8ea379aa D27f 4c64 83f1 Cb5070d6cbec 19000101 000001
TitleVolunteer & Care Support Coordinator
Normalized title-
Department / team-
LocationSheboygan Falls, WI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-29 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Sheboygan Falls.Open
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Linked records

Company8ea379aa D27f 4c64 83f1 Cb5070d6cbec 19000101 000001
Source0e2a7d98-3bed-4902-b465-59789bbce08f
ATS providerADP Workforce Now Recruiting

Description

The Volunteer & Care Support Coordinator is responsible for the day-to-day coordination and execution of the volunteer program, ensuring consistent, accurate, and timely support for volunteers, patients, and staff. This role contributes directly to the patient experience through both volunteer coordination and scheduled care support coordination at our reception desk. The coordinator works collaboratively with team members to maintain a responsive, well-organized, and compassionate volunteer & care support program. While responsibilities are shared across the team, each coordinator holds clear ownership of specific functional areas to ensure accountability and continuity. Schedule: Full-time position working 8:00am-4:30pm either Sun-Thurs or Tues-Sat. Essential Responsibilities Volunteer Coordination & Scheduling Coordinates volunteer scheduling to ensure appropriate coverage for patient and non-patient needs Proactively identifies and addresses coverage gaps, ensuring follow-through until resolved Collaborate with clinical and administrative staff to align volunteer assignments with patient and organizational needs Communication & Volunteer Support Serves as a primary point of contact for volunteer communications Ensures timely, clear, and complete responses to volunteers, staff, and internal inquiries Provides ongoing support and guidance to volunteers in a professional and compassionate manner Onboarding & Training Coordinates volunteer onboarding, including orientation and required documentation Ensures all onboarding requirements and competencies are completed prior to assignment Supports ongoing training and education efforts for volunteers Documentation & Compliance Maintains accurate and up-to-date volunteer records, including availability, training status, and role assignments Ensures all documentation is completed in accordance with organizational policies and regulatory requirements Maintains data integrity within volunteer management systems Program Coordination Supports consistent implementation of volunteer processes and workflows Identifies operational issues and communicates them proactively Assists with program-related activities, including volunteer recognition and engagement Interdisciplinary Collaboration Maintains strong working relationships with clinical and administrative staff Supports coordination of volunteer services through effective communication and responsiveness Participates in team meetings as appropriate Care Support Responsibilities As part of a shared team approach to care support coverage, coordinators participate in scheduled time at the reception desk, supporting the experience of patients and their care teams. During this time, patient-facing responsibilities take priority. Volunteer coordination tasks are completed within designated work blocks or as appropriate based on volume. Responsibilities include: Providing a professional, welcoming, and compassionate presence as a first point of contact Answering and triaging incoming calls, prioritizing urgency and patient needs in a fast-paced call center environment Documenting calls and inquiries appropriately to clinical and administrative staff Supporting clear, accurate, and timely communication between callers, visitors, and internal teams Facilitate the conversion of referrals to admissions through completion of the intake process as needed Assisting with administrative care tasks as needed to support daily operations Qualifications H.S. Diploma or equivalent. Associate degree in human services, healthcare, business or related field preferred Minimum of 2 years’ experience in healthcare, customer service, volunteer management, or a related setting Strong multitasking and organizational skills with the ability to prioritize tasks, work collaboratively as part of a team, and independently manage responsibilities efficiently Valid driver’s license and proof of insurance Ability to maintain confidentiality across all organizational functions Alignment with the philosophy and principles of hospice care Working Conditions Physical Requirements: Frequent ambulation, ability to climb up and down stairs, able to sit for extended periods of time. Manual dexterity to operate computer and other office equipment. Locate and drive to and from meetings at other locations as necessary. Mental Requirements: Read, speak, write, and understand English. Ability to add, subtract, multiply, divide and ability to work independently with indirect supervision. Working/Environmental Conditions: Fast-paced changing environment, with multiple directives from several disciplines. Machines, Equipment, Tools Used: Automobile, telephone, copy machine and computer. Exposures: Possible exposure to communicable diseases or infections. Possible exposure to assorted chemicals, gases/vapors and other pollutants. Personal Protective Equipment: Assorted gloves, assorted masks, utility gloves, protective eyewear and impervious gowns.

Full job record

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Org IDd532032e-21d4-4a52-9c65-81925b0c3ba7
Source ID0e2a7d98-3bed-4902-b465-59789bbce08f
Board ID0e2a7d98-3bed-4902-b465-59789bbce08f
Provideradp_workforcenow
Provider Job Key601247
TitleVolunteer & Care Support Coordinator
Normalized Title—
Statusactive
Activeyes
Location TextSheboygan Falls, WI, US, Sheboygan Falls, WI
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Employment Typefull_time
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CountryUnited States
RegionWI
CitySheboygan Falls
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8ea379aa-d27f-4c64-83f1-cb5070d6cbec&ccId=19000101_000001&lang=en_US&type=JS&jobId=601247&jwId=9200762046682_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8ea379aa-d27f-4c64-83f1-cb5070d6cbec&ccId=19000101_000001&lang=en_US&type=JS&jobId=601247&jwId=9200762046682_1
First Seen At2026-05-31 18:15:13Z
Last Seen At2026-06-06 13:02:24Z
Last Checked At2026-06-06 13:02:24Z
Last Changed At2026-06-06 13:02:24Z
Inactive At—
Source Posted At2026-05-29 14:57:00Z
Source Updated At—
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    "requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The Volunteer &amp; Care Support Coordinator is responsible for the day-to-day coordination and execution of the volunteer program, ensuring consistent, accurate, and timely support for volunteers, patients, and staff. This role contributes directly to the patient experience through both volunteer coordination and scheduled care support coordination at our reception desk. The coordinator works collaboratively with team members to maintain a responsive, well-organized, and compassionate volunteer &amp; care support program. While responsibilities are shared across the team, each coordinator holds clear ownership of specific functional areas to ensure accountability and continuity.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><u>Schedule:</u></strong> Full-time position working 8:00am-4:30pm either Sun-Thurs or Tues-Sat.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><u><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Essential Responsibilities<br><br></span></u></strong><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Volunteer Coordination &amp; Scheduling </span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Coordinates volunteer scheduling to ensure appropriate coverage for patient and non-patient needs&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Proactively identifies and addresses coverage gaps, ensuring follow-through until resolved&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Collaborate with clinical and administrative staff to align volunteer assignments with patient and organizational needs&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Communication &amp; Volunteer Support&nbsp;</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Serves as a primary point of contact for volunteer communications&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ensures timely, clear, and complete responses to volunteers, staff, and internal inquiries&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Provides ongoing support and guidance to volunteers in a professional and compassionate manner&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Onboarding &amp; Training</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Coordinates volunteer onboarding, including orientation and required documentation&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ensures all onboarding requirements and competencies are completed prior to assignment&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Supports ongoing training and education efforts for volunteers&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Documentation &amp; Compliance&nbsp;</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Maintains accurate and up-to-date volunteer records, including availability, training status, and role assignments&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ensures all documentation is completed in accordance with organizational policies and regulatory requirements&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Maintains data integrity within volunteer management systems&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Program Coordination&nbsp;</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Supports consistent implementation of volunteer processes and workflows&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Identifies operational issues and communicates them proactively&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Assists with program-related activities, including volunteer recognition and engagement&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Interdisciplinary Collaboration</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Maintains strong working relationships with clinical and administrative staff&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Supports coordination of volunteer services through effective communication and responsiveness&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Participates in team meetings as appropriate&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Care Support Responsibilities</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>As part of a shared team approach to care support coverage, coordinators participate in scheduled time at the reception desk, supporting the experience of patients and their care teams. During this time, patient-facing responsibilities take priority. Volunteer coordination tasks are completed within designated work blocks or as appropriate based on volume. Responsibilities include:&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Providing a professional, welcoming, and compassionate presence as a first point of contact&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Answering and triaging incoming calls, prioritizing urgency and patient needs in a fast-paced call center environment&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Documenting calls and inquiries appropriately to clinical and administrative staff</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Supporting clear, accurate, and timely communication between callers, visitors, and internal teams&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Facilitate the conversion of referrals to admissions through completion of the intake process as needed</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Assisting with administrative care tasks as needed to support daily operations</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><u><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Qualifications</span></u></strong><u>&nbsp;</u></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>H.S. Diploma or equivalent. Associate degree in human services, healthcare, business or related field preferred&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Minimum of 2 years&rsquo; experience in healthcare, customer service, volunteer management, or a related setting&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Strong multitasking and organizational skills with the ability to prioritize tasks, work collaboratively as part of a team, and independently manage responsibilities efficiently</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Valid driver&rsquo;s license and proof of insurance&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Ability to maintain confidentiality across all organizational functions&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family: initial;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Alignment with the philosophy and principles of hospice care&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><u><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Working Conditions</span></u></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Physical Requirements:</span></u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp;Frequent ambulation, ability to climb up and down stairs, able to sit for extended periods of time. Manual dexterity to operate computer and other office equipment. Locate and drive to and from meetings at other locations as necessary.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Mental Requirements:</span></u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp;Read, speak, write, and understand English. Ability to add, subtract, multiply, divide and ability to work independently with indirect supervision.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Working/Environmental Conditions:</span></u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp;Fast-paced changing environment, with multiple directives from several disciplines.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Machines, Equipment, Tools Used:</span></u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp;Automobile, telephone, copy machine and computer.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Exposures:</span></u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp;Possible exposure to communicable diseases or infections. Possible exposure to assorted chemicals, gases/vapors and other pollutants.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>Personal Protective Equipment:</span></u><span style='font-family:\"Calibri\",sans-serif;font-size:15px;'>&nbsp;Assorted gloves, assorted masks, utility gloves, protective eyewear and impervious gowns.</span></li></ul></div></div>\n",
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