Home › Companies › 6CB013D140860E81B8634BA74A584259 › Ecommerce Coordinator
Ecommerce Coordinator
6CB013D140860E81B8634BA74A584259 · Bloomington, MN 55439; 7800 Harmony Drive, Bloomington, MN, 55439, USA · Deleted · $19–$21 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 6CB013D140860E81B8634BA74A584259 |
| Title | Ecommerce Coordinator |
| Normalized title | - |
| Department / team | - |
| Location | Bloomington, MN, United States |
| Work model | - |
| Employment type | - |
| Salary | $19–$21 / hour |
| Status | deleted |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-04-22 / 2026-05-31 |
| Changed / last seen | 2026-06-03 / 2026-06-01 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 6CB013D140860E81B8634BA74A584259. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Bloomington. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 6CB013D140860E81B8634BA74A584259 |
| Source | c819d564-c9e3-40c5-9efb-6c67a9693544 |
| ATS provider | Paycom ATS |
Description
Description
About Schmitt Music:
People make the difference in an outstanding company and we are always looking for exceptional people! Schmitt Music is a well-known, respected, family-owned musical instrument dealer in the Twin Cities and surrounding region. Schmitt Music aims to become our customers' preferred resource for everything they need as they pursue their musical dreams. As we continue to grow our online presence through Schmittmusic.com, we are seeking a motivated and detail-oriented Ecommerce Coordinator to play a vital role in our digital success. Our passion and mission have remained the same for 125 years – Enriching lives by helping people make music!
Position Summary:
Schmitt Music is seeking a detail-oriented and customer-focused eCommerce professional to support our growing online business. This role plays a critical part in delivering exceptional customer experience from purchase through post-delivery, while also supporting internal tools, school programs, and marketing initiatives.
This position serves as a key connection point between customers, fulfillment, marketing, and educational sales teams, ensuring orders are processed smoothly, questions are answered quickly, and continuous improvements are made based on customer feedback.
Duties and Responsibilities include, but are not limited to, the following:
Customer Service
Manage all email, chat, and phone inquiries related to online orders
Communicate order updates, ETAs, and vendor delays clearly and proactively
Enhance the customer experience through thoughtful touches such as order inserts, small gifts, and personalized notes
Partner closely with Fulfillment and Shipping teams to ensure timely and accurate order processing
Monitor customer feedback and identify trends, escalating recurring issues as needed
Manage and optimize Gorgias (CRM) across departments
Returns & Post-Purchase Support
Process returns, issue credits, and handle exchanges.
Inspect returned products and route them to the correct department.
Track and report return reasons to help improve processes and reduce friction
Director Portal & Better Than Rent Support
Collaborate with Educational Representatives to promote and support usage of the Director Portal
Maintain accurate and up-to-date pricing within the Director Portal
Manage homepage updates and exclusive content pages
Support new initiatives and enhancements within the platform
Partner with Operations to maintain accurate Better Than Rent school listings
Marketing Support
Assist with social media initiatives
Support live selling setup and promotion
Handle printing, cutting, and preparation of marketing materials
Track and manage folder orders for school programs
Preferred Qualifications:
Bachelor’s degree in Marketing, Business, Ecommerce, Graphic Design, or a related field
1-3 years of experience in ecommerce, digital marketing, or a related role.
Strong understanding of ecommerce platforms, Preferably Shopify .
Proficiency in basic image editing software (e.g., Adobe Photoshop or similar).
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Analytical skills with the ability to interpret data and identify trends.
Customer-focused with a commitment to providing excellent service.
Familiarity with online marketing principles and tools (SEO, SEM, email marketing).
Experience or interest social media a plus.
A passion for music and an understanding of musical instruments and accessories is a plus.
Work Environment
Office-type working conditions. Physical Demands: The responsibilities of this position may frequently require using hands to handle or feel, reaching with hands and arms, and talking or hearing. This position may often involve standing, walking and sitting. This position may sometimes involve climbing or balancing, stooping, kneeling, crouching or crawling.
Schmitt Music is an equal opportunity employer. At Schmitt Music Company, we recognize and appreciate the importance of creating an environment in which all Team Members feel valued, included, and empowered to do their best work and bring great ideas to the company. We recognize that each Team Member’s unique experiences, perspectives, and viewpoints add value to our ability to create and deliver the best musical products and services to our customers.
Full job record
| Job ID | e4ad12f9c700c1331eaa9a5992be920ba1cd557f |
| Org ID | 5fc2b676-ee03-4b39-9c69-163e43808088 |
| Source ID | c819d564-c9e3-40c5-9efb-6c67a9693544 |
| Board ID | c819d564-c9e3-40c5-9efb-6c67a9693544 |
| Provider | paycom |
| Provider Job Key | 221917 |
| Title | Ecommerce Coordinator |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Bloomington, MN 55439; 7800 Harmony Drive, Bloomington, MN, 55439, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MN |
| City | Bloomington |
| Salary Raw | $19.00 - $21.00 Hourly |
| Salary Min | 19 |
| Salary Max | 21 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=221917&clientkey=6CB013D140860E81B8634BA74A584259 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=221917&clientkey=6CB013D140860E81B8634BA74A584259 |
| First Seen At | 2026-05-31 19:07:09Z |
| Last Seen At | 2026-06-01 10:10:39Z |
| Last Checked At | 2026-06-03 10:12:34Z |
| Last Changed At | 2026-06-03 10:12:34Z |
| Inactive At | 2026-06-03 10:12:34Z |
| Source Posted At | 2026-04-22 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=paycom/board=6CB013D140860E81B8634BA74A584259/date=2026-06-01/2026-06-01T10-10-38-278Z-4f77880393e9ffc2e8ef839c67300f64a5cd11a632b283f2c2969355093c31e7.json |
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"description": "<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:Raleway\">About Schmitt Music:</span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">People make the difference in an outstanding company and we are always looking for exceptional people! Schmitt Music is a well-known, respected, family-owned musical instrument dealer in the Twin Cities and surrounding region. Schmitt Music aims to become our customers' preferred resource for everything they need as they pursue their musical dreams. </span><span style=\"font-family:Raleway\">As we continue to grow our online presence through Schmittmusic.com, we are seeking a motivated and detail-oriented Ecommerce Coordinator to play a vital role in our digital success. </span><span style=\"font-family:Raleway\">Our passion and mission have remained the same for 125 years – Enriching lives by helping people make music!</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:Raleway\">Position Summary:</span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Schmitt Music is seeking a detail-oriented and customer-focused eCommerce professional to support our growing online business. This role plays a critical part in delivering exceptional customer experience from purchase through post-delivery, while also supporting internal tools, school programs, and marketing initiatives.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">This position serves as a key connection point between customers, fulfillment, marketing, and educational sales teams, ensuring orders are processed smoothly, questions are answered quickly, and continuous improvements are made based on customer feedback.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:Raleway\">Duties and Responsibilities include, but are not limited to, the following: </span></span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:Raleway\">Customer Service</span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Manage all email, chat, and phone inquiries related to online orders </span></span></span></span></li>\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Communicate order updates, ETAs, and vendor delays clearly and proactively </span></span></span></span></li>\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Enhance the customer experience through thoughtful touches such as order inserts, small gifts, and personalized notes </span></span></span></span></li>\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\"> Partner closely with Fulfillment and Shipping teams to ensure timely and accurate order processing </span></span></span></span></li>\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Monitor customer feedback and identify trends, escalating recurring issues as needed </span></span></span></span></li>\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Manage and optimize Gorgias (CRM) across departments</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom: 11px;\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:Raleway\">Returns & Post-Purchase Support</span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Process returns, issue credits, and handle exchanges.</span></span></span></span></li>\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Inspect returned products and route them to the correct department.</span></span></span></span></li>\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Track and report return reasons to help improve processes and reduce friction</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:Raleway\">Director Portal & Better Than Rent Support</span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Collaborate with Educational Representatives to promote and support usage of the Director Portal </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Maintain accurate and up-to-date pricing within the Director Portal </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Manage homepage updates and exclusive content pages </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\"> Support new initiatives and enhancements within the platform </span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\"> Partner with Operations to maintain accurate Better Than Rent school listings</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:Raleway\">Marketing Support</span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Assist with social media initiatives </span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Support live selling setup and promotion </span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Handle printing, cutting, and preparation of marketing materials </span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Track and manage folder orders for school programs</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-family:Raleway\">Preferred Qualifications:</span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Bachelor’s degree in Marketing, Business, Ecommerce, Graphic Design, or a related field</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">1-3 years of experience in ecommerce, digital marketing, or a related role.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Strong understanding of ecommerce platforms, <b>Preferably Shopify</b>.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Proficiency in basic image editing software (e.g., Adobe Photoshop or similar).</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Excellent written and verbal communication skills.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Strong attention to detail and accuracy.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. </span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Analytical skills with the ability to interpret data and identify trends.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Customer-focused with a commitment to providing excellent service.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Familiarity with online marketing principles and tools (SEO, SEM, email marketing).</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Experience or interest social media a plus. </span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">A passion for music and an understanding of musical instruments and accessories is a plus.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h2 style=\"margin-top:11px; margin-bottom:5px\"><span style=\"font-size:16pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Aptos Display",sans-serif\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\"><b><span style=\"font-size:12.0pt\"><span style=\"background:white\"><span style=\"line-height:107%\"><span style=\"font-family:Raleway\"><span style=\"color:black\">Work Environment</span></span></span></span></span></b></span></span></span></span></span></h2>\r\n\r\n<h2><span style=\"font-size:16pt\"><span style=\"tab-stops:list .25in\"><span style=\"line-height:107%\"><span style=\"font-family:"Aptos Display",sans-serif\"><span style=\"font-weight:normal\"><span style=\"font-size:11.0pt\"><span style=\"line-height:107%\"><span style=\"font-family:Raleway\">Office-type working conditions. Physical Demands: The responsibilities of this position may frequently require using hands to handle or feel, reaching with hands and arms, and talking or hearing. This position may often involve standing, walking and sitting. This position may sometimes involve climbing or balancing, stooping, kneeling, crouching or crawling. </span></span></span></span></span></span></span></span></h2>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-family:Raleway\">Schmitt Music is an equal opportunity employer. At Schmitt Music Company, we recognize and appreciate the importance of creating an environment in which all Team Members feel valued, included, and empowered to do their best work and bring great ideas to the company. We recognize that each Team Member’s unique experiences, perspectives, and viewpoints add value to our ability to create and deliver the best musical products and services to our customers.</span></span></span></span></p>\r\n",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Ecommerce Coordinator\",\"identifier\":\"J10M54221917\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/6CB013D140860E81B8634BA74A584259/jobs/221917\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6CB013D140860E81B8634BA74A584259\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":19,\"maxValue\":21,\"unitText\":\"\"}},\"datePosted\":\"2026-04-22\",\"description\":\"Job DetailsJob Location: Bloomington, MN 55439Salary Range: $19.00 - $21.00 HourlyAbout Schmitt Music:\\r\\n\\r\\nPeople make the difference in an outstanding company and we are always looking for exceptional people! Schmitt Music is a well-known, respected, family-owned musical instrument dealer in the Twin Cities and surrounding region. Schmitt Music aims to become our customers' preferred resource for everything they need as they pursue their musical dreams. As we continue to grow our online presence through Schmittmusic.com, we are seeking a motivated and detail-oriented Ecommerce Coordinator to play a vital role in our digital success. Our passion and mission have remained the same for 125 years – Enriching lives by helping people make music!\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\nSchmitt Music is seeking a detail-oriented and customer-focused eCommerce professional to support our growing online business. This role plays a critical part in delivering exceptional customer experience from purchase through post-delivery, while also supporting internal tools, school programs, and marketing initiatives.\\r\\n\\r\\nThis position serves as a key connection point between customers, fulfillment, marketing, and educational sales teams, ensuring orders are processed smoothly, questions are answered quickly, and continuous improvements are made based on customer feedback.\\r\\n\\r\\nDuties and Responsibilities include, but are not limited to, the following: \\r\\n\\r\\nCustomer Service\\r\\n\\r\\n\\r\\n\\tManage all email, chat, and phone inquiries related to online orders \\r\\n\\tCommunicate order updates, ETAs, and vendor delays clearly and proactively \\r\\n\\tEnhance the customer experience through thoughtful touches such as order inserts, small gifts, and personalized notes \\r\\n\\t Partner closely with Fulfillment and Shipping teams to ensure timely and accurate order processing \\r\\n\\tMonitor customer feedback and identify trends, escalating recurring issues as needed \\r\\n\\tManage and optimize Gorgias (CRM) across departments\\r\\n\\r\\n\\r\\nReturns & Post-Purchase Support\\r\\n\\r\\n\\r\\n\\tProcess returns, issue credits, and handle exchanges.\\r\\n\\tInspect returned products and route them to the correct department.\\r\\n\\tTrack and report return reasons to help improve processes and reduce friction\\r\\n\\r\\n\\r\\nDirector Portal & Better Than Rent Support\\r\\n\\r\\n\\r\\n\\tCollaborate with Educational Representatives to promote and support usage of the Director Portal \\r\\n\\tMaintain accurate and up-to-date pricing within the Director Portal \\r\\n\\tManage homepage updates and exclusive content pages \\r\\n\\t Support new initiatives and enhancements within the platform \\r\\n\\t Partner with Operations to maintain accurate Better Than Rent school listings\\r\\n\\r\\n\\r\\nMarketing Support\\r\\n\\r\\n\\r\\n\\tAssist with social media initiatives \\r\\n\\tSupport live selling setup and promotion \\r\\n\\tHandle printing, cutting, and preparation of marketing materials \\r\\n\\tTrack and manage folder orders for school programs\\r\\n\\r\\n\\r\\nPreferred Qualifications:\\r\\n\\r\\n\\r\\n\\tBachelor’s degree in Marketing, Business, Ecommerce, Graphic Design, or a related field\\r\\n\\t1-3 years of experience in ecommerce, digital marketing, or a related role.\\r\\n\\tStrong understanding of ecommerce platforms, Preferably Shopify.\\r\\n\\tProficiency in basic image editing software (e.g., Adobe Photoshop or similar).\\r\\n\\tExcellent written and verbal communication skills.\\r\\n\\tStrong attention to detail and accuracy.\\r\\n\\tAbility to manage multiple tasks and prioritize effectively in a fast-paced environment. \\r\\n\\tAnalytical skills with the ability to interpret data and identify trends.\\r\\n\\tCustomer-focused with a commitment to providing excellent service.\\r\\n\\tFamiliarity with online marketing principles and tools (SEO, SEM, email marketing).\\r\\n\\tExperience or interest social media a plus. \\r\\n\\tA passion for music and an understanding of musical instruments and accessories is a plus.\\r\\n\\r\\n\\r\\nWork Environment\\r\\n\\r\\nOffice-type working conditions. 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