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Technical Support Advisor

Ce3ea629 7c88 404d B58a B90fae72d625 19000101 000001 · Lodi, NJ, US, Lodi, NJ · On Site · Active · $25–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyCe3ea629 7c88 404d B58a B90fae72d625 19000101 000001
TitleTechnical Support Advisor
Normalized title-
Department / team-
LocationLodi, NJ, United States
Work modelOn Site
Employment type-
Salary$25–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ce3ea629 7c88 404d B58a B90fae72d625 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Lodi.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCe3ea629 7c88 404d B58a B90fae72d625 19000101 000001
Sourcecd685518-c2b6-4913-973e-4fd0d73aef29
ATS providerADP Workforce Now Recruiting

Description

Job Title: Technical Support Advisor Reports to: Category Director, Equipment Sales Location: On-site, Lodi, New Jersey About the Role: the Technical Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for evaluating and processing warranty parts in a timely, accurate manner while communicating technical concepts to non-technical customers. Key Responsibilities: Assess, evaluate, and process returned warranty parts related to claims, ensuring all submissions are handled promptly to meet deadlines. Effectively explain technical concepts to non-technical users, especially in stressful situations, with clarity, empathy, and reassurance. Listen carefully to the customer’s issue to gather detailed information and provide the most accurate support. Think critically and creatively to proactively find the best solution for the customer’s issue. Ensure the problem is fully resolved and, when needed, follow up with the customer to confirm satisfaction. Remain flexible and prepared to address a diverse range of customer requests and complaints, including those that fall outside your usual responsibilities. Effectively manage your time to handle multiple customer inquiries, ensuring that each receives attention without oversight or neglect. Prioritize tasks based on urgency and importance to meet customers’ needs in a timely manner. Improve processes and documentation Education and Experience: Completion of trade school or factory training certification in Refrigeration, Electrical, Gas, Mechanical Commercial Equipment or equipment related experience. Basic computer experience in Microsoft Office Programs, that includes spreadsheet and word processing. Good electrical and mechanical aptitude with a history of troubleshooting service solutions for electrical and mechanical devices Excellent verbal and written communication skills. Strong phone skills for prompt, courteous, and efficient call handling. Ability to work effectively within a team and collaborate with other departments as needed. Familiarity with foodservice or consumer equipment and related experience a plus. About CFS Brands: Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products. CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities. CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country. CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com. CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.

Full job record

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Source IDcd685518-c2b6-4913-973e-4fd0d73aef29
Board IDcd685518-c2b6-4913-973e-4fd0d73aef29
Provideradp_workforcenow
Provider Job Key580646
TitleTechnical Support Advisor
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Statusactive
Activeyes
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Department—
Team—
Employment Type—
Workplace Typeon_site
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CountryUnited States
RegionNJ
CityLodi
Salary Raw25 To 30 (USD) Hourly
Salary Min25
Salary Max30
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Salary Periodhour
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First Seen At2026-05-31 18:55:32Z
Last Seen At2026-06-06 12:50:59Z
Last Checked At2026-06-06 12:50:59Z
Last Changed At2026-06-06 12:50:59Z
Inactive At—
Source Posted At2026-05-08 21:43:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;' id=\"isPasted\"><strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Job Title:</span></strong><span style=\"font-family: arial, sans-serif; font-size: 14px;\">&nbsp;Technical Support Advisor</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Reports to:</strong> Category Director, Equipment Sales</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Location:&nbsp;</strong>On-site, Lodi, New Jersey</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>About the Role:</strong> the Technical Support Advisor provides technical support for warranty claims, product returns, and performance issues. This role is responsible for evaluating and processing warranty parts in a timely, accurate manner while communicating technical concepts to non-technical customers.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Key Responsibilities:</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\" data-pasted=\"true\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Assess, evaluate, and process returned warranty parts related to claims, ensuring all submissions are handled promptly to meet deadlines.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Effectively explain technical concepts to non-technical users, especially in stressful situations, with clarity, empathy, and reassurance.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Listen carefully to the customer&rsquo;s issue to gather detailed information and provide the most accurate support.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><strong><span style=\"line-height: 115%;\"> </span></strong><span style=\"line-height: 115%;\">Think critically and creatively to proactively find the best solution for the customer&rsquo;s issue.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Ensure the problem is fully resolved and, when needed, follow up with the customer to confirm satisfaction.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><strong><span style=\"line-height: 115%;\"> </span></strong><span style=\"line-height: 115%;\">Remain flexible and prepared to address a diverse range of customer requests and complaints, including those that fall outside your usual responsibilities.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><strong><span style=\"line-height: 115%;\"> </span></strong><span style=\"line-height: 115%;\">Effectively manage your time to handle multiple customer inquiries, ensuring that each receives attention without oversight or neglect.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Prioritize tasks based on urgency and importance to meet customers&rsquo; needs in a timely manner.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Improve processes and documentation</span></li></ul><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>&nbsp;</strong></span><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Education and Experience:&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:.5in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><br></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Completion of trade school or factory training certification in Refrigeration, Electrical, Gas, Mechanical Commercial Equipment or equipment related experience.&nbsp;</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Basic computer experience in Microsoft Office Programs, that includes spreadsheet and word processing.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Good electrical and mechanical aptitude with a history of troubleshooting service solutions for electrical and mechanical devices</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Excellent verbal and written communication skills.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Strong phone skills for prompt, courteous, and efficient call handling.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Ability to work effectively within a team and collaborate with other departments as needed.</span></li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif; line-height: 115%;\"><span style=\"line-height: 115%;\">Familiarity with foodservice or consumer equipment and related experience a plus.</span></li></ul><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:15.0pt;margin:0in;line-height:115%;'><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><span style=\"color: rgb(89, 89, 89);\">&nbsp;</span></strong></span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>About CFS Brands:</strong></span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a &ldquo;one-stop shop&rdquo; solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities.</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">CFS BRANDS&rsquo;s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">CFS BRANDS became a portfolio company of The Jordan Company (&ldquo;TJC&rdquo;), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:.5in;margin-left:0in;font-size:16px;font-family:\"Franklin Gothic Book\",sans-serif;margin-top:0in;margin-bottom:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee&rsquo;s I-9 to confirm work authorization.</span></p></div></div></div>\n",
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    "clientRequisitionID": "1779",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Lodi",
          "postalCode": "07644",
          "countrySubdivisionLevel1": {
            "codeValue": "NJ"
          }
        },
        "nameCode": {
          "shortName": " Lodi, NJ, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/580646?cid=ce3ea629-7c88-404d-b58a-b90fae72d625&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 15961
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/aca945ea-945b-43c8-a990-6171957a6ec1JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/cd685518-c2b6-4913-973e-4fd0d73aef29JSON
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