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Program Manager, Cycle Operations

Bookofthemonth · New York, NY · Active · $80,000–$150,000 / year · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyBookofthemonth
TitleProgram Manager, Cycle Operations
Normalized title-
Department / team-
LocationNew York, NY, United States
Work model-
Employment typeFull Time
Salary$80,000–$150,000 / year
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-08 / 2026-06-09
Changed / last seen2026-06-11 / 2026-06-18

Related slices

PageWhat it containsOpen
Company jobsActive postings from Bookofthemonth.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBookofthemonth
Sourceed269cb3-1283-4809-96ec-20e7e15d28e2
ATS providerJazzHR / ApplyToJob

Description

Every month at Book of the Month, hundreds of cross-functional tasks come together to deliver a great experience for our members, from book selection and production, to site and app ops, to inventory and fulfillment, to member experience and communications. The Program Manager, Cycle Operations is the connective layer that holds it all together and keeps everything moving smoothly. In this role, you'll execute and continuously improve our cycle operations playbook, drive cross-functional visibility through project management tools, and act as the central source of truth for the information our teams need to operate as one cohesive unit. At any given moment, one cycle will be live while up to three future cycles are in development behind it. Your job is to make sure nothing is slipping across all cycles and all groups. You'll also be the voice of the customer in our internal operations for the active cycle. From the moment a member clicks to their book ships from our warehouse, you'll monitor the journey, surface issues early, and partner with the right teams to resolve them before they become problems our members feel. What You'll Do Cycle Operations Management Own the cycle operations checklist end to end. Execute it flawlessly each month while continuously identifying opportunities to simplify, improve, and automate. Run multiple cycles in parallel. Keep the live cycle on track while simultaneously moving up to three future cycles forward through their respective stages of preparation. Use project management software to provide cross-functional visibility and a robust methodology for tracking this highly coordinated effort. Every team (editorial, marketing, merchandising, fulfillment, engineering) should have a clear view of what's happening, what's next, and what needs their attention. Serve as the communications hub for the cycle. Ensure that every cross-functional team has the information they need, when they need it, to make good decisions and operate as one team. Order Management Act on behalf of the customer. Monitor every order from click to ship, proactively identifying issues and driving them to resolution with the right internal teams. Establish clear visibility into order health and flag emerging trends or systemic issues before they affect members at scale. Be the voice of the customer across the organization. Communicate member needs, order status, and issue resolution clearly to every team that touches the experience, so the whole company stays aligned on what our members need from us. Dig into issues hands-on when needed, pulling data, checking systems, and helping unblock the team rather than just routing the problem along. About you 3-5+ years of project or program management experience, ideally in a fast-moving operational, e-commerce, or software environment.  Exceptional communicator, both written and verbal.  Possibly one of the most organized people you know. You approach organization from a systems perspective.  Comfortable owning multiple parallel workstreams without losing track of the details on any of them. Fluent with project management tools (Asana, ClickUp, Jira, Smartsheet, or similar) and a thoughtful architect of solutions, not just a user of whatever exists. Some technical chops are a real plus. A bit of SQL goes a long way for hands-on issue resolution and pulling your own answers. A genuine bias toward action. When something's off, you don't wait for a meeting, you go figure it out.  Salary Range: $80,000 - $150,000

Full job record

Job IDe485ccf0967c8b144259f84d78715295084ac141
Org IDca96c860-6f08-4335-bd57-117063d92145
Source IDed269cb3-1283-4809-96ec-20e7e15d28e2
Board IDed269cb3-1283-4809-96ec-20e7e15d28e2
Providerjazzhr
Provider Job KeyuifpPwgk2U
TitleProgram Manager, Cycle Operations
Normalized Title
Statusactive
Activeyes
Location TextNew York, NY
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionNY
CityNew York
Salary RawSalary Range: $80,000 - $150,000
Salary Min80,000
Salary Max150,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://bookofthemonth.applytojob.com/apply/uifpPwgk2U/Program-Manager-Cycle-Operations
Apply URLhttps://bookofthemonth.applytojob.com/apply/uifpPwgk2U/Program-Manager-Cycle-Operations
First Seen At2026-06-09 12:05:14Z
Last Seen At2026-06-18 12:06:31Z
Last Checked At2026-06-18 12:06:31Z
Last Changed At2026-06-11 11:59:23Z
Inactive At
Source Posted At2026-06-08 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=bookofthemonth/date=2026-06-18/2026-06-18T12-06-30-997Z-2d57ad60088020f7cc3c4350d676bebcfb3ad4a8b08ee27c6ee574515c12c121.json
Event Fields
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  "source_hash": "92658501ed09a5bd7fc497123ce46879a612956f5177dd2602da4f980a6bd69e",
  "last_changed_at": "2026-06-11T11:59:23.266Z",
  "active_status": "active"
}
Parsed Structured
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  "launch_scope": {
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  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
{
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    "url": "https://bookofthemonth.applytojob.com/apply/jobs/details/uifpPwgk2U?&",
    "heading": "Program Manager, Cycle Operations",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://bookofthemonth.applytojob.com/apply/uifpPwgk2U/Program-Manager-Cycle-Operations",
    "description_html": "<p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Every month at Book of the Month, hundreds of cross-functional tasks come together to deliver a great experience for our members, from book selection and production, to site and app ops, to inventory and fulfillment, to member experience and communications. The Program Manager, Cycle Operations is the connective layer that holds it all together and keeps everything moving smoothly.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In this role, you'll execute and continuously improve our cycle operations playbook, drive cross-functional visibility through project management tools, and act as the central source of truth for the information our teams need to operate as one cohesive unit. At any given moment, one cycle will be live while up to three future cycles are in development behind it. Your job is to make sure nothing is slipping across all cycles and all groups.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You'll also be the voice of the customer in our internal operations for the active cycle. From the moment a member clicks to their book ships from our warehouse, you'll monitor the journey, surface issues early, and partner with the right teams to resolve them before they become problems our members feel.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Do</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Cycle Operations Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own the cycle operations checklist end to end. Execute it flawlessly each month while continuously identifying opportunities to simplify, improve, and automate.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Run multiple cycles in parallel. Keep the live cycle on track while simultaneously moving up to three future cycles forward through their respective stages of preparation.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use project management software to provide cross-functional visibility and a robust methodology for tracking this highly coordinated effort. Every team (editorial, marketing, merchandising, fulfillment, engineering) should have a clear view of what's happening, what's next, and what needs their attention.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Serve as the communications hub for the cycle. Ensure that every cross-functional team has the information they need, when they need it, to make good decisions and operate as one team.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Order Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Act on behalf of the customer. Monitor every order from click to ship, proactively identifying issues and driving them to resolution with the right internal teams.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Establish clear visibility into order health and flag emerging trends or systemic issues before they affect members at scale.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Be the voice of the customer across the organization. Communicate member needs, order status, and issue resolution clearly to every team that touches the experience, so the whole company stays aligned on what our members need from us.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Dig into issues hands-on when needed, pulling data, checking systems, and helping unblock the team rather than just routing the problem along.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About you</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3-5+ years of project or program management experience, ideally in a fast-moving operational, e-commerce, or software environment. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Exceptional communicator, both written and verbal. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Possibly one of the most organized people you know. You approach organization from a systems perspective. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Comfortable owning multiple parallel workstreams without losing track of the details on any of them.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Fluent with project management tools (Asana, ClickUp, Jira, Smartsheet, or similar) and a thoughtful architect of solutions, not just a user of whatever exists.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Some technical chops are a real plus. A bit of SQL goes a long way for hands-on issue resolution and pulling your own answers.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A genuine bias toward action. When something's off, you don't wait for a meeting, you go figure it out. </span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary Range: $80,000 - $150,000</span></span></span></span></span></span></div>",
    "description_text": "Every month at Book of the Month, hundreds of cross-functional tasks come together to deliver a great experience for our members, from book selection and production, to site and app ops, to inventory and fulfillment, to member experience and communications. The Program Manager, Cycle Operations is the connective layer that holds it all together and keeps everything moving smoothly.\n In this role, you'll execute and continuously improve our cycle operations playbook, drive cross-functional visibility through project management tools, and act as the central source of truth for the information our teams need to operate as one cohesive unit. At any given moment, one cycle will be live while up to three future cycles are in development behind it. Your job is to make sure nothing is slipping across all cycles and all groups.\n You'll also be the voice of the customer in our internal operations for the active cycle. From the moment a member clicks to their book ships from our warehouse, you'll monitor the journey, surface issues early, and partner with the right teams to resolve them before they become problems our members feel.\n What You'll Do\n Cycle Operations Management\n Own the cycle operations checklist end to end. Execute it flawlessly each month while continuously identifying opportunities to simplify, improve, and automate.\n Run multiple cycles in parallel. Keep the live cycle on track while simultaneously moving up to three future cycles forward through their respective stages of preparation.\n Use project management software to provide cross-functional visibility and a robust methodology for tracking this highly coordinated effort. Every team (editorial, marketing, merchandising, fulfillment, engineering) should have a clear view of what's happening, what's next, and what needs their attention.\n Serve as the communications hub for the cycle. Ensure that every cross-functional team has the information they need, when they need it, to make good decisions and operate as one team.\n Order Management\n Act on behalf of the customer. Monitor every order from click to ship, proactively identifying issues and driving them to resolution with the right internal teams.\n Establish clear visibility into order health and flag emerging trends or systemic issues before they affect members at scale.\n Be the voice of the customer across the organization. Communicate member needs, order status, and issue resolution clearly to every team that touches the experience, so the whole company stays aligned on what our members need from us.\n Dig into issues hands-on when needed, pulling data, checking systems, and helping unblock the team rather than just routing the problem along.\n About you\n 3-5+ years of project or program management experience, ideally in a fast-moving operational, e-commerce, or software environment.\n Exceptional communicator, both written and verbal.\n Possibly one of the most organized people you know. You approach organization from a systems perspective.\n Comfortable owning multiple parallel workstreams without losing track of the details on any of them.\n Fluent with project management tools (Asana, ClickUp, Jira, Smartsheet, or similar) and a thoughtful architect of solutions, not just a user of whatever exists.\n Some technical chops are a real plus. A bit of SQL goes a long way for hands-on issue resolution and pulling your own answers.\n A genuine bias toward action. When something's off, you don't wait for a meeting, you go figure it out.\n Salary Range: $80,000 - $150,000",
    "jsonld_jobposting": {
      "url": "https://bookofthemonth.applytojob.com/apply/uifpPwgk2U/Program-Manager-Cycle-Operations",
      "@type": "JobPosting",
      "title": "Program Manager, Cycle Operations",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-08",
      "description": "<p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Every month at Book of the Month, hundreds of cross-functional tasks come together to deliver a great experience for our members, from book selection and production, to site and app ops, to inventory and fulfillment, to member experience and communications. The Program Manager, Cycle Operations is the connective layer that holds it all together and keeps everything moving smoothly.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In this role, you'll execute and continuously improve our cycle operations playbook, drive cross-functional visibility through project management tools, and act as the central source of truth for the information our teams need to operate as one cohesive unit. At any given moment, one cycle will be live while up to three future cycles are in development behind it. Your job is to make sure nothing is slipping across all cycles and all groups.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">You'll also be the voice of the customer in our internal operations for the active cycle. From the moment a member clicks to their book ships from our warehouse, you'll monitor the journey, surface issues early, and partner with the right teams to resolve them before they become problems our members feel.</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You'll Do</span></span></span></span></span></span></p><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Cycle Operations Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Own the cycle operations checklist end to end. Execute it flawlessly each month while continuously identifying opportunities to simplify, improve, and automate.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Run multiple cycles in parallel. Keep the live cycle on track while simultaneously moving up to three future cycles forward through their respective stages of preparation.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Use project management software to provide cross-functional visibility and a robust methodology for tracking this highly coordinated effort. Every team (editorial, marketing, merchandising, fulfillment, engineering) should have a clear view of what's happening, what's next, and what needs their attention.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Serve as the communications hub for the cycle. Ensure that every cross-functional team has the information they need, when they need it, to make good decisions and operate as one team.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">Order Management</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Act on behalf of the customer. Monitor every order from click to ship, proactively identifying issues and driving them to resolution with the right internal teams.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Establish clear visibility into order health and flag emerging trends or systemic issues before they affect members at scale.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Be the voice of the customer across the organization. Communicate member needs, order status, and issue resolution clearly to every team that touches the experience, so the whole company stays aligned on what our members need from us.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Dig into issues hands-on when needed, pulling data, checking systems, and helping unblock the team rather than just routing the problem along.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;margin-top:16px;margin-bottom:16px;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">About you</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">3-5+ years of project or program management experience, ideally in a fast-moving operational, e-commerce, or software environment. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Exceptional communicator, both written and verbal. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Possibly one of the most organized people you know. You approach organization from a systems perspective. </span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Comfortable owning multiple parallel workstreams without losing track of the details on any of them.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Fluent with project management tools (Asana, ClickUp, Jira, Smartsheet, or similar) and a thoughtful architect of solutions, not just a user of whatever exists.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Some technical chops are a real plus. A bit of SQL goes a long way for hands-on issue resolution and pulling your own answers.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-size:11pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A genuine bias toward action. When something's off, you don't wait for a meeting, you go figure it out. </span></span></span></span></span></span></li></ul><div style=\"list-style-type:disc;\"><span style=\"font-family:'Times New Roman', Times, serif;\"><span style=\"font-variant:normal;white-space:pre-wrap;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Salary Range: $80,000 - $150,000</span></span></span></span></span></span></div>",
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        "name": "Book of the Month",
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    "id": "uifpPwgk2U",
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