Supper Restaurant Host - $15.00 per hour

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    "requisitionDescription": "<div><div><div><div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.47.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.47.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p id=\"isPasted\"><strong><u>Primary Responsibilities:</u></strong></p><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.&nbsp;</li><li>Ensure that standards are maintained at a superior level on a daily basis.&nbsp;</li><li>Maintain complete knowledge of correct maintenance and use of equipment. &nbsp;Use equipment only as intended.&nbsp;</li><li>Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.&nbsp;</li><li>Maintain positive guest relations at all times.&nbsp;</li><li>Resolve guest complaints, ensuring guest satisfaction.&nbsp;</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.&nbsp;</li><li>Maintain complete knowledge at all times of:&nbsp;</li></ul><ol><li>All hotel features/services, hours of operation.&nbsp;</li><li>All room types, numbers, layout, decor, appointments and location.&nbsp;</li><li>All room rates, special packages and promotions.&nbsp;</li></ol><ul><li>Daily house count and expected arrivals/departures.&nbsp;</li><li>Scheduled daily reservations, group activities &amp; VIP&rsquo;s .&nbsp;</li><li>Meet with Supervisor to review daily assignments and priorities.&nbsp;</li><li>Access all reservations from Open Table.&nbsp;</li><li>Set up work station with necessary supplies.&nbsp;</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.&nbsp;</li><li>Promote positive guest relations to all individuals approaching the Host Stand. &nbsp;</li><li>Confirm reservation in system and review all noted information.&nbsp;</li><li>For guests without a reservation, be strategic in the time slot.&nbsp;</li><li>Register guest in the computer with as much detail as possible.&nbsp;</li><li>Verify reservation information with the guest (first and last name, party size, email and special request). &nbsp;</li><li>Communicate any specials or promotions.&nbsp;</li><li>Direct seater to escort guest to assigned table.</li><li>Maintain guest history files on all guests.&nbsp;</li><li>Communicate VIP arrivals to designated server and manager.&nbsp;</li><li>Document all guest requests, complaints or problems.&nbsp;</li><li>Take, record and relay messages accurately, completely and legibly.&nbsp;</li><li>Document and confirm reservations and cancellations.&nbsp;</li><li>Block tables in computer and follow through on designated requirements.&nbsp;</li><li>Pre-register designated guests and prepare key packets.&nbsp;</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).&nbsp;</li><li>Generate, print and distribute daily and weekly reports.&nbsp;</li><li>Resolve discrepancies with reservations.&nbsp;</li><li>Retrieve guest preferences service staff and update guest notes in Open Table.&nbsp;</li><li>Solicit guest comments on their stay.&nbsp;</li><li>Adhere to all cashiering procedures:&nbsp;</li><li>Make change for guests.&nbsp;</li><li>Run closing reports.&nbsp;</li><li>Count and secure bank.&nbsp;</li><li>Complete designated host reports.&nbsp;</li><li>Document pertinent information in the log book/ Open Table/Host Checklist.&nbsp;</li><li>Assist in Room Service phone calls during high traffic hours.&nbsp;</li><li>All other duties as required.&nbsp;</li></ul><p><strong><u>&nbsp;</u></strong></p><p><strong><u>Job Requirements:</u></strong></p><ul><li>High school diploma or equivalent</li><li>Minimum six months&#39; experience in a similar position, preferably with a luxury or ultra-luxury restaurant</li></ul><p><strong><u>Physical Requirements:&nbsp;</u></strong></p><ul><li>Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas &nbsp;</li><li>Reach up and down &nbsp;</li><li>Remain stationary at times throughout work periods. Satisfactorily communicate with guests and co-workers to their understanding.&nbsp;</li><li>Remain in upright position for 8 hours throughout work shift.&nbsp;</li><li>Ability to walk extended periods of time</li></ul>\n    </div>\n  </div></div></div></div>\n",
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