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Automotive Service Advisor

24c60762 Fa93 41a4 966d 1dfe7bb1ff5e 19000101 000001 · York Ford of Brazil, Inc., Brazil, IN, US, Brazil, IN · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company24c60762 Fa93 41a4 966d 1dfe7bb1ff5e 19000101 000001
TitleAutomotive Service Advisor
Normalized title-
Department / team-
LocationYork Ford of Brazil, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-23 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 24c60762 Fa93 41a4 966d 1dfe7bb1ff5e 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in York Ford of Brazil.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company24c60762 Fa93 41a4 966d 1dfe7bb1ff5e 19000101 000001
Source28193d33-e5a2-4654-bb66-515f1f95fbd5
ATS providerADP Workforce Now Recruiting

Description

York Automotive Group is seeking a professional and customer-focused Service Advisor to serve as the primary liaison between our customers and the Service Department. This role is responsible for delivering an exceptional customer experience, maintaining consistent communication throughout the repair process, and ensuring accurate documentation and sales performance aligned with dealership standards. Key Responsibilities Provide a high level of professional customer service at every point of contact. Greet customers promptly and perform thorough write-ups with accurate concern documentation. Set clear expectations regarding repair timelines, costs, and communication updates. Maintain consistent proactive communication (phone, text, email) throughout the repair process. Present inspection findings and recommendations with transparency and integrity. Obtain proper authorization for repairs and document approvals accurately. Monitor repair progress and ensure timely updates to customers. Support technician efficiency through clear and accurate repair order documentation. Maintain CSI performance standards set by dealership management. Resolve customer concerns professionally and escalate issues when necessary. Call on various customer lists to increase appointment volume. Perform other responsibilities and duties that may not appear in this description. Customer Service & Communication Standards Maintain a professional appearance and demeanor at all times. Respond to customer inquiries within established dealership time guidelines. Provide status updates at minimum at initial diagnosis, post-estimate approval, and completion. Ensure customers fully understand recommended services and safety concerns. Follow up after service to confirm satisfaction and address any concerns. Maintain high CSI, NPS, and manufacturer survey performance. Performance Expectations Meet or exceed department gross profit and effective labor rate benchmarks. Maintain high CSI/NPS scores. Minimize comebacks through accurate communication and documentation. Maintain organized workflow and time management. Complete required training and development programs. Qualifications High school diploma or equivalent required. Previous automotive service advising experience preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced dealership environment. Valid driver’s license with acceptable driving record. Why Join York Automotive Group? Five-day work week - Service department closed on Saturdays! Family owned and operated. Excellent compensation and benefits package. Growth and advancement opportunities within Fixed Operations. Performance-driven culture focused on accountability and results. Ongoing training and development. York Automotive Group is an Equal Opportunity Employer. Applicants must be 18 years or older and be authori zed to work in the US.

Full job record

Job IDe478d7defd9b939fdee328a7e80570cceeb86354
Org ID4a4c975c-f2e6-4859-8b2e-638244f707db
Source ID28193d33-e5a2-4654-bb66-515f1f95fbd5
Board ID28193d33-e5a2-4654-bb66-515f1f95fbd5
Provideradp_workforcenow
Provider Job Key596948
TitleAutomotive Service Advisor
Normalized Title—
Statusactive
Activeyes
Location TextYork Ford of Brazil, Inc., Brazil, IN, US, Brazil, IN
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIN
CityYork Ford of Brazil
Salary Raw—
Salary Min—
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First Seen At2026-05-31 18:24:30Z
Last Seen At2026-06-06 11:56:31Z
Last Checked At2026-06-06 11:56:31Z
Last Changed At2026-06-06 11:56:31Z
Inactive At—
Source Posted At2026-03-23 20:20:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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This role is responsible for delivering an exceptional customer experience, maintaining consistent communication throughout the repair process, and ensuring accurate documentation and sales performance aligned with dealership standards.</span></p><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style=\"font-size: 12px; line-height: 115%; font-family: arial, sans-serif;\">Key Responsibilities</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Provide a high level of professional customer service at every point of contact.</span></li><li style=\"margin: 0in 0in 10pt; 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line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Perform other responsibilities and duties that may not appear in this description.</span></li></ul></div><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style=\"font-size: 12px; line-height: 115%; font-family: arial, sans-serif;\">Customer Service &amp; Communication Standards</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Maintain a professional appearance and demeanor at all times.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; 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line-height: 115%; font-family: arial, sans-serif;\">Performance Expectations</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Meet or exceed department gross profit and effective labor rate benchmarks.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Maintain high CSI/NPS scores.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Minimize comebacks through accurate communication and documentation.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Maintain organized workflow and time management.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Complete required training and development programs.</span></li></ul></div><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style=\"font-size: 12px; line-height: 115%; font-family: arial, sans-serif;\">Qualifications</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">High school diploma or equivalent required.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Previous automotive service advising experience preferred.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Strong communication and interpersonal skills.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Ability to work in a fast-paced dealership environment.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Valid driver&rsquo;s license with acceptable driving record.</span></li></ul><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;' data-pasted=\"true\"><span style=\"font-size: 12px; line-height: 115%; font-family: arial, sans-serif;\">Why Join York Automotive Group?</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\">Five-day work week - Service department closed on Saturdays!</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\">Family owned and operated.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\">Excellent compensation and benefits package.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Growth and advancement opportunities within Fixed Operations.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Performance-driven culture focused on accountability and results.</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Ongoing training and development.</span></li></ul></div><p><span style=\"line-height: 115%; font-size: 12px; font-family: arial, sans-serif;\"><br></span></p></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;margin-bottom:4.5pt;margin-top:4.5pt;background:white;'><span style=\"font-size: 12px; font-family: arial, sans-serif; color: rgb(28, 30, 33);\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin:0in;margin-bottom:4.5pt;margin-top:4.5pt;background:white;'><span style=\"font-size: 12px; font-family: arial, sans-serif; color: rgb(28, 30, 33);\">York Automotive Group is an Equal Opportunity Employer. Applicants must be 18 years or older and be authori</span><span style='font-size:14px;font-family:\"Calibri\",sans-serif;color:#1C1E21;'>zed to work in the US.</span></p></div></div></div></div></div></div></div>\n",
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    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 16076
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/e478d7defd9b939fdee328a7e80570cceeb86354?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/4a4c975c-f2e6-4859-8b2e-638244f707dbJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/28193d33-e5a2-4654-bb66-515f1f95fbd5JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/e478d7defd9b939fdee328a7e80570cceeb86354/eventsJSON

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