Field Services Engineer II

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    "ExternalDescriptionStr": "<p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:24.0pt;\">Field Services Engineer&nbsp;</span></span></p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Service Locations</strong>: Health Systems within Houston metro area to Galveston, TX, and any other local regions. Any candidates wanting to be considered must live within Houston, TX or willing to relocate.&nbsp;</span></p><p style=\"line-height:normal;\"><br><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Reports to</strong>: Manager, Field Services</span></p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Note</strong>: The selected candidate must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements, and have their own vehicle in acceptable working condition. Employment is contingent upon successfully clearing a pre‑employment drug screening as part of the onboarding process.</span></p><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>About the Role</strong></span></p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">As a Field Service Engineer (FSE) at Omnicell, you’ll be a trusted technical expert supporting pharmacy and supply automation systems that directly impact patient care. You’ll work independently in hospital environments to troubleshoot, repair, and maintain advanced electro-mechanical and software-integrated solutions. This role offers autonomy, hands-on problem-solving, and the opportunity to collaborate with clinical leaders in nursing and pharmacy.</span></p><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Why Join Omnicell?</strong></span></p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Your work helps frontline healthcare professionals deliver safer, more efficient care. You’ll be part of a mission-driven team that values innovation, precision, and service excellence. This is a great opportunity for professionals who thrive in fast-paced environments, enjoy solving complex problems, and want to make a meaningful impact in healthcare.</span></p><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:18.0pt;\">What You’ll Do (Key Responsibilities)</span></span></p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Key Deliverables &amp; Business Impact</strong></span></p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">As a Field Service Engineer, your work directly supports Omnicell’s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfaction—all of which contribute to operational efficiency and patient safety<strong>.&nbsp;</strong>Your contributions help Omnicell deliver on its promise of safer, smarter medication and supply management. By ensuring systems are functioning optimally, you reduce downtime, improve clinical workflows, and reinforce Omnicell’s reputation for reliability and innovation in healthcare technology.</span></p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>You will:</strong></span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Ensure system reliability</strong> by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Drive customer trust and satisfaction</strong> by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Support product innovation</strong> by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Enhance product performance</strong> through actionable field feedback that informs continuous improvement.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Represent Field Services</strong> in cross-functional initiatives and field projects that shape the future of healthcare automation.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Elevate team capability</strong> by mentoring junior technicians and sharing best practices.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Maintain operational excellence</strong> through accurate documentation, inventory management, and adherence to service level agreements.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Empower end users</strong> by delivering basic product training and ensuring confidence in system usage.</span></li></ul><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:18.0pt;\">Who You Are (We are hiring for a Field Services Engineer I OR Field Services Engineer II)</span></span></p><ul><li><p style=\"line-height:normal;margin:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>FSE Level 1 Basic Qualifications</strong></span></p></li><li><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Bachelor’s Degree; or Associates Degree or Trade School Certification or Military Training OR&nbsp;<span> </span>Completion of an&nbsp;approved Apprenticeship/Bridge Program or external&nbsp;skilled&nbsp;trades&nbsp;apprenticeship&nbsp;OR&nbsp;&nbsp;</span></li><li><p><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">2+&nbsp;years’ experience&nbsp;troubleshooting and repairing electromechanical equipment/machinery&nbsp;&nbsp;</span></p><p style=\"line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;\">&nbsp;</p></li><li><p style=\"line-height:normal;margin:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>FSE II Basic Qualifications</strong></span></p></li><li><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Bachelor’s +&nbsp;1-year&nbsp;relevant experience OR&nbsp;</span></p></li><li><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Associate’s/Trade/Military Training +&nbsp;2&nbsp;years relevant experience&nbsp;OR&nbsp;</span></p></li><li><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">4+&nbsp;years equivalent electromechanical experience&nbsp;&nbsp;</span></p></li></ul><p style=\"line-height:normal;\">&nbsp;</p><p style=\"line-height:normal;margin:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>Preferred Qualifications</strong></span></span></p><ul style=\"list-style-type:square;padding-left:24px;\"><li><p style=\"line-height:115%;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Arms, or anything similar.</span></span></p></li><li><p style=\"line-height:115%;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Experience working in a high volume environment that requires 24/7 on call support</span></span></p></li><li><p style=\"line-height:115%;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Passion for trade based work</span></span></p></li><li><p style=\"line-height:115%;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Bachelor’s Degree in Engineering/Technology or related discipline&nbsp;</span></span></p></li><li><p style=\"line-height:115%;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Experience working in a hospital environment</span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:18.0pt;\">How You’ll Elevate at Omnicell (Integrating Elevate Behaviors)</span></span></p><p style=\"line-height:normal;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Field Services Engineer, you will:</span></p><ul style=\"list-style-type:disc;\"><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Collaborate</strong> – Build strong networks, share knowledge, and foster partnerships that drive results.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Inspire</strong> – Influence, engage, and motivate those around you to create a high-performing, inclusive culture.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Develop</strong> – Embrace continuous learning and actively support the growth of yourself and others.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Execute</strong> – Set clear priorities, take ownership of outcomes, and deliver on commitments.</span></li><li style=\"line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Impact</strong> – Drive innovation, challenge the status quo, and align business goals with customer success.</span></li></ul><p style=\"line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Work Conditions:</span></p><ul style=\"list-style-type:square;padding-left:24px;\"><li><p style=\"line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Must be able to lift 50 lbs. to approximately 5 ft. high</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Available 24 hours a day, Monday through Friday and for weekend on-call rotations</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Frequent local travel in primary area</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Backup support in adjacent areas as needed</span></span></p></li><li><p style=\"line-height:115%;margin-bottom:0in;margin-right:0in;margin-top:0in;\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Provide work area at home and space for trunk stock inventory</span></span></p></li></ul><p>&nbsp;</p><p>#LI-MG2</p>",
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    "OrganizationDescriptionStr": "<p>Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at&nbsp;<a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\"><u>[email protected]</u></a>.&nbsp;</p>\n<p>At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However,&nbsp;employees&nbsp;privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. <br/></p>\n<p>Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.</p>\n<p></p>\n<style></style>\n<style></style>",
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