Service Manager - Additional Services

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    "city": "Norcross",
    "region": "GA",
    "country": "United States",
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    "url": "https://careers-theshieldco.icims.com/jobs/8330/service-manager---additional-services/job",
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    "title": "Service Manager - Additional Services",
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    "datePosted": "2026-06-01T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. This position is on-site and reports to our <strong>Norcross, GA</strong> branch.</p>\n<p> </p>\n<p><strong>Join Our Team as a Service Manager of Additional Services!</strong> We’re looking for a hands-on leader to guide a team of Additional Service Technicians providing specialty pest solutions like termite control, mosquito treatments, wildlife removal, and insulation services. Our ASM will provide training, ensure quality, and keep our customers’ homes and businesses pest-free. </p>\n<p> </p>\n<p><strong>Responsibilities: </strong> </p>\n<ul>\n <li><p>Interview, hire, onboard, and develop Additional Service Technicians through structured field training, ongoing coaching, and performance management. </p></li>\n</ul>\n<ul>\n <li><p>Lead quality control and safety efforts by conducting ride-alongs, auditing service tickets, inspecting trucks and equipment, and ensuring compliance with company standards and state and local regulations. </p></li>\n</ul>\n<ul>\n <li><p>Own customer experience for Additional Services by auditing customer accounts, resolving service issues and complaints, reviewing online feedback, and administering coaching or documentation as needed. </p></li>\n</ul>\n<ul>\n <li><p>Support revenue and service effectiveness by educating technicians on sales assist opportunities, identifying additional service needs, and partnering closely with Sales, Field Managers, and the General Manager. </p></li>\n</ul>\n<ul>\n <li><p>Manage operational systems and assets including inventory, chemicals, equipment, GPS and driving data, and service route efficiency. </p></li>\n</ul>\n<ul>\n <li><p>Support service delivery by completing routes as needed, responding to high priority or emergency jobs, and assisting technicians in the field. </p></li>\n</ul>\n<ul>\n <li><p>Maintain operational and financial accountability by completing incident reporting, adhering to assigned budgets, submitting expenses, and participating in weekly key manager meetings. </p></li>\n</ul>\n<p> </p>\n<p><strong>Qualifications: </strong></p>\n<ul>\n <li><p>High School Diploma or GED, preferred.  </p></li>\n</ul>\n<ul>\n <li><p>1+ year of pest control experience and prior management experience in the service industry. </p></li>\n</ul>\n<ul>\n <li><p>Must be 21 years of age or older and possess a valid driver’s license, as driving a company vehicle is an essential function of this role. Driving record must meet the company’s insurance standards.     </p></li>\n</ul>\n<ul>\n <li><p>Earn and maintain state-required training and pest control licensing if applicable (provided). </p></li>\n</ul>\n<p> </p>\n<p><strong>Pay and Benefits </strong></p>\n<p> </p>\n<p>EcoShield is proud to offer competitive pay and full benefits! </p>\n<p>  </p>\n<ul>\n <li><strong>Weekly Pay – get paid every Friday! </strong></li>\n <li><p>This position offers an annual pay range of <strong>$60,000-70,000 </strong>and additional compensation opportunities.  </p></li>\n</ul>\n<ul>\n <li><p>Paid sick and vacation time along with 10 company-paid holidays </p></li>\n</ul>\n<ul>\n <li><p>Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). </p></li>\n</ul>\n<ul>\n <li><p>Short-term and long-term disability coverage, plus voluntary life insurance. </p></li>\n</ul>\n<ul>\n <li><p>401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%. </p></li>\n</ul>\n<ul>\n <li><p>Access to the Employee Assistance Program (EAP)  </p></li>\n</ul>\n<ul>\n <li><p>Discounted pest control services for employees and their friends/family. </p></li>\n</ul>\n<p> </p>\n<p> </p>\n<p><strong>Physical Demands and Working Requirements </strong></p>\n<p> </p>\n<p>The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. </p>\n<p> </p>\n<p>Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. </p>\n<ul>\n <li><p>Capable of regularly lifting up to 50 pounds, with occasional heavier lifting </p></li>\n</ul>\n<ul>\n <li><p>Requires clear vision for both close and distant tasks, with adjustable focus </p></li>\n</ul>\n<ul>\n <li><p>Must be able to stand for long periods, perform physical tasks, and manage repetitive motions </p></li>\n</ul>\n<ul>\n <li><p>Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required. </p></li>\n</ul>\n<ul>\n <li><p>Moderate noise level in the work environment </p></li>\n</ul>\n<ul>\n <li><p>Potential exposure to pests, mold, allergens, and structural hazards; safety gear required </p></li>\n</ul>\n<p> </p>\n<p>The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position. </p>\n<p> </p>\n<p><strong>EEO Statement:</strong> The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. </p>\n<p> </p>\n<p><strong>Americans with Disabilities Act (ADA):</strong> The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. </p>",
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