Air Import Specialist

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  "last_changed_at": "2026-05-30T06:07:16.400Z",
  "active_status": "active"
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    "region": null,
    "country": "Philippines",
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  "inferred_at": "2026-06-06T09:46:50.025Z",
  "launch_scope": {
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    "included": true,
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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{
  "list_job": {
    "id": "164",
    "isRemote": null,
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      "country": "Philippines",
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    "departmentId": "18701",
    "locationType": "1",
    "jobOpeningName": "Air Import Specialist",
    "departmentLabel": "Service Delivery Team",
    "employmentStatusLabel": "FTE"
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  "detail_job_opening": {
    "location": {
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      "addressCountry": null
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    "datePosted": "2026-04-29",
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      "country": "Philippines",
      "countryId": "169"
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    "description": "<p><span style=\"font-weight: bold\">About Expedock</span></p>\n<p>We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent &amp; cutting edge technology to enable businesses to unlock their full potential</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the Client</span></p>\n<p>Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.<br></p>\n<p><br><br></p>\n<p>Schedule:<span style=\"font-weight: bold\"><span> </span>Night Shift</span></p>\n<p>Location:<span> </span><span style=\"font-weight: bold\">Fully Remote (WFH)</span></p>\n<p><span style=\"font-weight: bold\">The Mission:</span><br>To ensure every air import shipment reaches its destination efficiently and compliantly—by proactively identifying risks, resolving exceptions, and taking full ownership from arrival to delivery.</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What You'll Do:</span></p>\n<ul>\n<li>Own <span style=\"font-weight: bold\">end-to-end air import shipments</span>, from pre-alert to final delivery and billing closure</li>\n<li>Proactively identify and resolve <span style=\"font-weight: bold\">shipment exceptions</span>, including:\n<ul>\n<li>Flight delays, rollovers, or offloads</li>\n<li>Missing or incorrect documentation</li>\n<li>Customs clearance issues or holds</li>\n<li>Cargo availability and handling delays</li>\n</ul>\n</li>\n<li>Take decisive action to <span style=\"font-weight: bold\">recover shipments at risk</span>, coordinating with airlines, agents, brokers, and trucking providers</li>\n<li>Ensure compliance with <span style=\"font-weight: bold\">U.S. import requirements</span>, including coordination of <span style=\"font-weight: bold\">AMS (Air AMS / ACAS)</span> filings</li>\n<li>Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery</li>\n<li>Monitor <span style=\"font-weight: bold\">cargo arrival, free time, and warehouse status</span> to prevent storage charges—act before issues escalate</li>\n<li>Communicate clearly with clients, not just updates but <span style=\"font-weight: bold\">solutions and next steps when issues arise</span></li>\n<li>Escalate when needed—but only after exploring and driving possible resolutions</li>\n<li>Validate costs, flag discrepancies, and ensure accurate and timely billing</li>\n<li>Maintain accurate shipment records and milestone updates in TMS</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What You Need:</span></p>\n<ul>\n<li>2–5 years of <span style=\"font-weight: bold\">hands-on air import operations experience</span> in a freight forwarding environment</li>\n<li>Proven ability to <span style=\"font-weight: bold\">handle shipment exceptions independently</span> (not just escalate or wait for instructions)</li>\n<li>Strong working knowledge of <span style=\"font-weight: bold\">air freight processes and documentation</span> (MAWB/HAWB, arrival notices, PODs)</li>\n<li>Experience managing <span style=\"font-weight: bold\">U.S.-bound shipments</span>, including <span style=\"font-weight: bold\">AMS / ACAS requirements</span></li>\n<li>Familiarity with <span style=\"font-weight: bold\">customs clearance processes</span> and resolving clearance-related issues</li>\n<li>Experience coordinating across <span style=\"font-weight: bold\">airlines, co-loaders, brokers, and overseas agents</span></li>\n<li>Ability to manage <span style=\"font-weight: bold\">multiple high-priority shipments simultaneously</span> without losing attention to detail</li>\n<li>Strong judgment and problem-solving skills under time pressure</li>\n<li>Clear and proactive communication style—especially during disruptions</li>\n<li>Experience using TMS</li>\n<li><span style=\"font-weight: bold\">Amenable to working the night shift (US - EST time zone)</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Why Expedock</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">HMO &amp; Leave Credits:<span> </span></span>Stay protected with healthcare benefits and use accrued leaves<span> </span><span style=\"font-weight: bold\">by your third month</span></li>\n<li><span style=\"font-weight: bold\">Supportive Remote Environment:</span><span> </span>Work from home alongside a collaborative team that values growth and mutual success.</li>\n<li><span style=\"font-weight: bold\">Seamless Onboarding &amp; Training:</span><span> </span>Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Candidate Data &amp; Privacy Notice</span></p>\n<p>By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:</p>\n<ul>\n<li>Evaluate your qualifications and suitability for current and future roles</li>\n<li>Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience</li>\n<li>Maintain talent pools for future opportunities, where permitted by law</li>\n</ul>\n<p>We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.</p>",
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    "jobOpeningName": "Air Import Specialist",
    "departmentLabel": "Service Delivery Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://expedock.bamboohr.com/careers/164",
    "employmentStatusLabel": "FTE"
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