Customer Service - Product Information Specialist

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    "ExternalDescriptionStr": "<p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">DAP is currently looking to hire Product Information Specialist.</span></span><br><br><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\"><strong><u>Responsibilities</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Provide technical expertise to customers, sales reps, and internal staff in area of proper product usage/application.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Provide technical advice to customers Respond to phone, email, chat, and faxed inquiries regarding ‘how to use’ DAP products correctly.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Advise customer on how to correct the misuse of DAP products. Supply technical data sheets, verbal advice, and safety data sheets to customers.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Respond to written, electronic and faxed correspondence regarding technical advice and user dissatisfaction. Provide product use referrals (i.e., specify the correct product for architects, engineers, contractors, and end users).</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Rotating Saturday on Call Phone Support On-Call phone support. Each TCSR will be included in the standard rotating schedule with the requirement to provide on-call support (remotely) one Saturday each quarter. Saturday assignments will be posted on a quarterly schedule, once published any changes require 24-hour notice and management approval.</span></span></li></ul><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\"><strong><u>Requirements</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Educational requirements are High School Diploma or bachelor's degree.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">0-3 years' experience in customer service.&nbsp;</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Comfortable working in a fast-paced environment, multitasking is essential.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Industry experience and product knowledge a plus.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Knowledge of SAP system preferred but not required.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Strong interpersonal, conflict resolution, and written and verbal communication skills.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Ability to work effectively in stressful situations.</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Detail oriented service and mature attitude when dealing with customers.</span></span></li></ul><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\"><strong><u>Benefits:</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Medical, Dental and Vision Insurance&nbsp;</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Company Provided Life Insurance</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Paid Time Off (PTO)</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Company-paid short-term and long-term disability</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">401(k) plans</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Employer-funded pension plan</span></span></li><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">Tuition Reimbursement</span></span></li></ul><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\"><strong><u>Pay Range</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">$19 - $22 per hour.</span></span></li></ul><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\"><strong><u>About DAP</u></strong></span></span></p><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.</span></span></p><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.&nbsp; DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.&nbsp;</span></span></p><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed!&nbsp; We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. &nbsp;Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more!&nbsp; Learn more about DAP’s history, culture and benefits at&nbsp;</span></span><a href=\"http://www.dap.com/careers/\" target=\"_blank\"><span style=\"font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">www.dap.com/careers/</span></span></a></p><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;;\"><span style=\"font-size: 10.5pt; line-height: 107%;\">DAP - On the job since 1865.</span></span></p><p>&nbsp;</p>",
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