Client Success Representative

{
  "content_hash": "c3ac0b0a49d6103f09bba32ab7f6015d47934c9ac506fb99e95d79b1609a12e0",
  "source_hash": "f8c1e491e6806697861ff5fa643b174ae6ade021435885c9131d678807fcb60f",
  "last_changed_at": "2026-06-02T10:56:09.498Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Calgary, Alberta, T2H 2N1, Canada",
    "city": "Calgary",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:49:53.231Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Calgary, Alberta, T2H 2N1, Canada",
      "city": "Calgary",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "141",
    "isRemote": null,
    "location": {
      "city": "Calgary",
      "state": "Alberta"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18871",
    "locationType": "0",
    "jobOpeningName": "Client Success Representative",
    "departmentLabel": "Client Success",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Calgary",
      "state": "Alberta",
      "postalCode": "T2H 2N1",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-05-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About Showpass</span></p>\n<p><span style=\"font-size: 12pt\">At Showpass, we’re reigniting the joy of live experiences. </span></p>\n<p><span style=\"font-size: 12pt\"><br></span><span style=\"font-size: 12pt\">We’re Canada’s fastest-growing event ticketing and live experience platform, powering everything from concerts and festivals to comedy shows, attractions, nightlife, and community events.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><span style=\"font-size: 12pt\">But we’re not just a ticketing company.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><span style=\"font-size: 12pt\">We help event organizers grow their businesses, bring new creators into the live events space, and build technology that performs in real-world, high-pressure environments where reliability matters.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><span style=\"font-size: 12pt; font-weight: bold\">We’re proud to be recognized as:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Canada’s Most Admired™ Corporate Cultures (2024 &amp; 2025)</span></li>\n<li><span style=\"font-size: 12pt\">CanadianSME Fastest Growing Company (2024)</span></li>\n<li><span style=\"font-size: 12pt\">Deloitte Technology Fast 50 (#20, 2024)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">The Role: </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Client Success Representative (CSR)</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\"><br><br></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Location:</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"> Calgary, AB</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><br></span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><br></span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Role Overview: </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">This role is a dedicated support partner to our Client Success Managers (CSMs). To start, each CSR will likely support ~3 CSMs. The CSR will work directly with the clients within those CSMs’ portfolios, acting as an extension of the CSM to support day-to-day needs, execution, and overall client experience.</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><br><br></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">The Responsibilities:</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\"> </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\"><br></span><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Client Support &amp; Relationship Building</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Act as an additional point of contact for client questions, requests, and support needs</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Build strong, trust-based relationships with clients through responsiveness, professionalism, and genuine care</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Maintain a high level of polish in communication (written and verbal)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Partner closely with CSMs to ensure a seamless client experience</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Participate in rotating on-call schedule as required</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Technical Execution &amp; Operational Support</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Assist with event setup and builds within the product</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Create and maintain client reports</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Help identify trends, insights, and opportunities across client activity</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Support general account execution and follow-ups</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">AI, Automation &amp; Tooling</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Work with internal teams to build automations, agents, and workflows that improve both client and internal efficiency</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Leverage AI tools to streamline processes and enhance output</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Continuously look for smarter, more scalable ways of working</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Be curious and hands-on with new tools (especially in the “build your own app / automation” space)</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">On-site Client Support</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Provide on-site support for client events (including evenings and weekends as needed)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Travel may be required across Canada and the US</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Be willing to jump in wherever needed during events (e.g., ticket scanning, troubleshooting, answering customer questions)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Stay calm under pressure and represent the company well in-person</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Bring energy, adaptability, and a “roll up your sleeves” attitude</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">The Qualifications:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Post secondary education is an asset</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Experience in a customer/client-facing role is required</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Experience working for a technology company in a B2B2C industry and/or an events company is an asset</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Comfortable working with spreadsheets and client data, with strong attention to detail and data accuracy</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Strong communication skills with a high degree of professionalism and polish</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Highly organized with strong attention to detail</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Comfortable managing multiple priorities across different stakeholders</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Naturally relationship-oriented; builds trust easily and authentically</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Genuinely enjoys working with clients and helping solve problems</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Curious and proactive, always looking for better, faster, smarter ways to work</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Technically savvy and excited about AI, automation, and new tools</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Comfortable with ambiguity and learning on the fly</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Positive attitude with a team mentality</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Must be confident, personable, and adaptable when working on-site with clients</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Quick thinker who can problem-solve in real time</span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><br></span><span style=\"font-size: 12pt; font-weight: bold\">Why join Showpass</span></p>\n<p><span style=\"font-size: 12pt\">We’re not just another ticketing company - we’re building the next generation of event tech. In addition, you’ll get some amazing benefits: </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Competitive compensation and performance bonus</span></li>\n<li><span style=\"font-size: 12pt\">Employee Stock Option Plan </span></li>\n<li><span style=\"font-size: 12pt\">Unlimited PTO</span></li>\n<li><span style=\"font-size: 12pt\">Daily breakfast &amp; lunch from our in-house Chef</span></li>\n<li><span style=\"font-size: 12pt\">Comprehensive benefits plan (incl. generous health &amp; wellness spending account)</span></li>\n<li><span style=\"font-size: 12pt\">Annual Learning &amp; Development allowance &amp; monthly “Curiosity Talks”</span></li>\n<li><span style=\"font-size: 12pt\">Quarterly team bonding &amp; annual hackathon</span></li>\n<li><span style=\"font-size: 12pt\">Insider Pass event credits to experience the live events we power</span></li>\n<li><span style=\"font-size: 12pt\">Dog-friendly office environment</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-style: italic\">Showpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals. We thank all interested applicants; however, only qualified applicants selected for an interview will be contacted.</span><br></p>",
    "compensation": null,
    "departmentId": "18871",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Client Success Representative",
    "departmentLabel": "Client Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://showpass.bamboohr.com/careers/141",
    "employmentStatusLabel": "Full-Time"
  }
}