Peabody Fire & Security Contracts Manager

{
  "content_hash": "d1ce20f475843568294c351f2d4c2dcc794039725912c5f204333f9a37ac9b44",
  "source_hash": "d8f7631ab2b2c30ede821a23058590abf58c74ceda3db53060f6effc5fc773f7",
  "last_changed_at": "2026-06-16T10:27:44.260Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Hertford, Hertfordshire, SG13 7NW, United Kingdom",
    "city": "Hertford",
    "region": "Hertfordshire",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T10:26:13.298Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Hertford, Hertfordshire, SG13 7NW, United Kingdom",
      "city": "Hertford",
      "region": "Hertfordshire",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "167",
    "isRemote": null,
    "location": {
      "city": "Hertford",
      "state": "Hertfordshire"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18424",
    "locationType": "2",
    "jobOpeningName": "Peabody  Fire & Security Contracts Manager ",
    "departmentLabel": "Management",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Hertford",
      "state": "Hertfordshire",
      "postalCode": "SG13 7NW",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-06-16",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Who We Are</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">The Role</span> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>The Fire &amp; Security Contract Manager holds day-to-day operational, technical and commercial accountability for delivery of the combined Lot 1 (Fire Safety Equipment) and Lot 2 (Security Systems &amp; Communications Equipment) scopes of the Peabody Trust Term contract (TAC-1 2016). The scope covers fire alarms, fire extinguishers, AOV smoke ventilation, evacuation alert and EVC systems, EACIE, UPS and generators across Lot 1; door entry, access control, automatic doors, gates and shutters, warden call, CCTV, TV aerials and IRS across Lot 2. Fixatex will self-deliver the fire-safety scope and most of the security scope, with selected security work delivered through approved sub-contractors. Reporting to the Head of Operations, the post-holder acts as Fixatex’s direct counterpart to Peabody’s Contract Manager – the first stage in the contractual escalation hierarchy. The post holder leads a multi-disciplinary team of supervisors, administrators, engineers and sub-contractors – and is the single accountable owner for both self-delivered and sub-contracted performance, KPIs, statutory compliance, P&amp;L and resident experience across both lots.</span><span> </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Responsibilities and Accountabilities </span> </span></p>\n<ul></ul>\n<ul></ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Manage end-to-end day-to-day delivery of Lot 1 (Fire Safety Equipment) and Lot 2 (Security Systems &amp; Communications Equipment) for the awarded Peabody Area, across both self-delivered and sub-contracted work.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Act as Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required – Fixatex remains the single accountable party to Peabody for all sub-contracted work.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Manage day-to-day performance against Peabody’s agreed compliance, response, repair and certificate-turnaround SLAs.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Source, qualify and onboard approved security sub-contractors, including pre-qualification checks on NSI Gold / SSAIB / NICEIC (security systems) accreditations, insurances (£10m PL/EL, £5m PI), H&amp;S management systems, RAMS quality, financial standing, modern slavery and equality compliance.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Negotiate and manage back-to-back sub-contract agreements that flow down all relevant Peabody TAC-1 obligations – KPIs, response times, certificate turnaround, asbestos regime, CDM 2015 duties, GDPR / Surveillance Camera Code of Practice, Real Living Wage, DBS Basic Check, social-value commitments and Considerate Constructors Scheme.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Hold monthly sub-contractor performance reviews; monitor sub-contractor KPI compliance, first-time fix, kept appointments, complaint volumes and H&amp;S performance; issue corrective-action plans and exercise step-in / replacement rights where standards are not met.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Manage and resource an effective Out of hours callout rota, providing sufficient cover 24/7, 365 for Fire &amp; Security callouts. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Approve sub-contractor RAMS, method statements and CDM documentation before site works commence; conduct unannounced site quality audits on sub-contracted activity and maintain a digital audit trail of all sub-contractor visits, certificates and remedials.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Plan, schedule and supervise the annual PPM programme across both lots against the SFG20 maintenance regime, and own performance against Peabody’s response-time KPIs – Priority 1 (2 hours), Priority 2 (4 hours), Priority 3 (24 hours), Priority 4 (10 Working Days) – on a 24/7/365 basis.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Discharge supplier-side Principal Contractor duties under CDM 2015 for both self-delivered and sub-contracted activity, including site-specific Health &amp; Safety Plans, asbestos checks against the Peabody Asbestos Register and RIDDOR reporting within one Working Day.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Issue all fire-safety and security certificates in PDF to the Peabody Alliance Manager within 5 Working Days of each visit, including those produced by sub-contractors, and maintain a complete digital audit trail in the IT/API integration with Peabody.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Process and Deliver on Technical Fire or Security related Fire Risk Assessments Actions transferred or issued from the Maintenance CM. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Manage the combined Lot 1 + Lot 2 P&amp;L for the Area, including budget tracking, monthly open-book reporting, NHF Schedule of Rates application, sub-contractor cost control and margin, £750 + VAT spot-repair authority and quoting any works above this limit for Alliance Manager approval.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Drive resident experience – two weeks’ notice via SMS/WhatsApp + email, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabody’s Housing Complaints &amp; Compensation Procedure – ensuring sub-contractors operate to the same resident-facing standards.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Produce the monthly Lot 1 + Lot 2 input to the Activity Report, including sub-contractor KPI performance and risks, by the agreed internal deadline so the Head of Operations can submit by 10:00 on the 5th Working Day of each month.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.</span><span> </span></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications  </span></p>\n<ul></ul>\n<ul></ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Required: Demonstrable track record managing fire-safety and/or security-systems contracts on social housing, public-sector or other regulated residential estates, including direct accountability for a mixed self-delivered and sub-contracted delivery model.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Required: Proven sub-contractor management experience – pre-qualification, back-to-back contracting, SLA management, audit and corrective-action / step-in rights – with the ability to evidence sub-contractor performance turnarounds.</span><span> </span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Required: Strong working knowledge of fire-safety standards (BS 5839-1, BS 5306, BS EN 12101, BS 8629, BS 5839-9), the Regulatory Reform (Fire Safety) Order 2005 and the Building Safety Act 2022 regime for higher-risk residential buildings.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Required: Proven P&amp;L / commercial accountability on contracts of c. £3m+ annual turnover, including open-book reporting, Schedule of Rates pricing and sub-contractor cost control.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Required: Strong client-facing skills and ability to act as the day-to-day operational interface to a G15 housing association.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Required: Strong IT skills, including client portals, mobile workforce systems, certificate-management software (PDF upload with naming conventions) and Microsoft 365</span><span> </span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Required: Prior experience working with HA’s.</span><span> </span></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Performance Indicators / Accountabilities  </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Combined-lot KPI compliance – 100% of Priority 1 (2-hour), Priority 2 (4-hour), Priority 3 (24-hour) and Priority 4 (10 Working Day) response targets across both lots, measured monthly against Peabody’s Success Measures &amp; Targets; no more than one month of below-target performance in any rolling quarter.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Sub-contractor performance – 100% of nominated sub-contractors meeting agreed SLAs, audit and accreditation requirements; zero serious non-conformances and zero un-remediated H&amp;S findings on sub-contracted activity within any rolling quarter.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Statutory compliance – 100% on-time completion of the annual fire-safety and security PPM programme; 100% of certificates issued in PDF (including sub-contractor certificates) within 5 Working Days of visit.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>SLA compliance – meet or exceed Peabody’s contractual response, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Combined-lot P&amp;L – deliver gross margin within ±2% of agreed annual budget for Lots 1 + 2, with zero unapproved variances above the £750 + VAT spot-repair authority and sub-contractor spend within budgeted envelope.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Health &amp; Safety – zero RIDDOR-reportable incidents (Fixatex or sub-contracted); 100% pass rate on internal and Peabody H&amp;S audits; all RAMS and CDM documentation in place before site works commence.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Legislative &amp; regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures</span><span>.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Resident experience – meet or exceed Peabody’s resident-satisfaction targets for both lots; first-time fix above target; zero non-attended appointments outside the three-stage appointment process; Stage 1 complaints resolved within the agreed timescale.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span>Team &amp; supply-chain integrity – voluntary attrition in the Lot 1 + Lot 2 team below 12% per annum; 100% of Fixatex and sub-contractor operatives holding valid DBS, scope-appropriate accreditations and current competency records.</span><span> </span></span></li>\n</ul>\n<ul></ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">At Fixatex, we believe great work deserves great rewards. You can expect:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Competitive salary based on experience</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Private healthcare contribution and life assurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Discretionary bonus</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Car allowance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">25 days annual leave plus bank holidays </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Supportive sick pay and wellbeing policies</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Test equipment and PPE provided</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ongoing training and development in our purpose-built training centre</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">A genuine team environment where everyone’s input matters</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">A supportive workplace that recognises the need for flexibility</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Regular team events and celebrations</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">£1000 employee referral scheme</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Our Values</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">We’re proud of the culture we’ve built and are looking for people who live by our values:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Care like it’s family</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ownership at every level</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">One team with integrity</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Keep raising the bar</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.</span><br></p>",
    "compensation": "£55,000 - £65,000",
    "departmentId": "18424",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Peabody  Fire & Security Contracts Manager ",
    "departmentLabel": "Management",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Senior Manager/Supervisor",
    "jobOpeningShareUrl": "https://fixatex.bamboohr.com/careers/167",
    "employmentStatusLabel": "Full Time"
  }
}