Customer Value Manager, EMEA

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    "datePosted": "2026-05-12",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We are a global OSINT company headquartered in the US, empowering investigators and security professionals with cutting-edge AI-powered products. Our technology collects and analyzes massive volumes of data from open sources – including social media, messengers, and the dark web – to create a comprehensive picture for data-driven investigations and decision-making.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our customers include S&amp;P 500 companies and law enforcement agencies in 80+ countries worldwide. Social Links is scaling rapidly, growing 2x annually, with the ambition of becoming a unicorn valued at $1B+.</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\"><br></span><span style=\"font-family: Arial, sans-serif\">We are looking for an experienced </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Customer Value Manager</span><br><span style=\"font-family: Arial, sans-serif\">for the EMEA market</span><br><span style=\"font-family: Arial, sans-serif\">to join our team! As a Customer Value Manager, you will spearhead our efforts to </span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">drive measurable customer impact </span><span style=\"font-family: Arial, sans-serif\">across customer segments and use cases, </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">accelerate the adoption </span><span style=\"font-family: Arial, sans-serif\">of our products and </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">ensure </span><span style=\"font-family: Arial, sans-serif\">customer value realization. </span></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You will blend deep product and industry expertise with a proven consulting skill set and a keen interest in analytics and change management. You will work closely with strategic customers, collaborate with Customer Success Managers, Account Executives and the Product Team, increasing Customer Value and supporting the development of customer centric Products.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">The ideal candidate has:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Strong track record of </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">5+ years experience in Management or Strategy Consulting, </span><span style=\"font-family: Arial, sans-serif\">Value Departments in a Software (ideally SaaS) Company or a Center of Excellence</span></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Hands-on expertise in client delivery, project management and business development</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Strong analytical skills, especially in </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">applying technology solutions to core business problems</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Skillful in </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">explaining complex concepts with simplicity</span><span style=\"font-family: Arial, sans-serif\"> and steering </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">data-driven value generation</span><span style=\"font-family: Arial, sans-serif\"> and decision making for our customers and our company</span></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong communication and presentation skills in English and one more European language</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent degree in Management, Business Information Systems or other business or Engineering related subjects</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Ability to </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">work effectively in a fast-paced</span><span style=\"font-family: Arial, sans-serif\">, rapidly evolving and expanding environment</span></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ideally, experience with OSINT, Cyber Sec, Forensic, Intelligence, or Lawful Interception</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Your tasks will be:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Frame </span><span style=\"font-family: Arial, sans-serif\">Value</span></span><span style=\"font-family: Arial, sans-serif\"> </span></span>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Translate customers' strategic objectives into high-impact Social Links</span><span style=\"font-family: Arial, sans-serif\"> use cases</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Specify key areas where our products create value and how </span><span style=\"font-family: Arial, sans-serif\">our customers can realize this value</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Build business cases and ROI calculations</span><span style=\"font-family: Arial, sans-serif\">, leveraging customer input, industry benchmarks and best practices</span></span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Realize </span><span style=\"font-family: Arial, sans-serif\">Value</span></span>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Enable customers </span><span style=\"font-family: Arial, sans-serif\">so they can realise the framed value</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Collaborate closely with strategic customers</span><span style=\"font-family: Arial, sans-serif\"> to ensure they are getting the most of our products based on use cases, workflows and product adoption</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Derive and implement</span><span style=\"font-family: Arial, sans-serif\"> improvement measures for product adoption</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Leverage learnings from strategic customers</span><span style=\"font-family: Arial, sans-serif\"> to small and medium sized customers</span></span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 12pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif\">Sustain</span><span style=\"font-family: Arial, sans-serif\"> Value</span></span>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Monitor and Optimize Customer Adoption </span><span style=\"font-family: Arial, sans-serif\">of our products </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Collaborate closely with the Product Department</span><span style=\"font-family: Arial, sans-serif\"> in order to ensure our products are further developed according to customer needs</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Build and refine </span><span style=\"font-family: Arial, sans-serif\">analyses for key customer segments</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif\">Support the Customer Success Managers and Account Executives developing and documenting </span><span style=\"font-family: Arial, sans-serif\">Customer Success Stories</span></span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why people choose us:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our innovative Vision and positioning as Market Leader</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Truly global presence. We have more than 500 clients on every continent</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Diverse, multicultural and collaborative team</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Every member has the chance to grow and achieve his potential</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Complex challenges and exciting opportunities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Stock options</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">And of course, you will be joining a team of young and talented people who want to make this world a better and safer place</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">We are an equal-opportunity employer and are committed to fostering a diverse and inclusive environment for all candidates.</span></p>",
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