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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\">&nbsp;</p><p><strong>MAIN FUNCTION</strong>:</p><ul><li>To provide administrative support to Channel sales managers</li><li>Provide front-line sales support for Channel customers</li></ul><p>&nbsp;</p><p><strong>QUALIFICATIONS</strong>:</p><ul><li>1-2 years order entry/customer relationship building experience</li><li>BS in Business Administration or a related major</li><li>Working knowledge of MS Office products including Word, Excel, PowerPoint, and Power BI</li><li>Excellent written/oral communication, including ability to communicate effectively in English (Bilingual a plus)</li><li>Ability to organize and enter large amounts of data efficiently with accuracy</li><li>Strong attention to detail</li><li>Strong organizational skills</li><li>Strong service and customer relationship building skills</li></ul><p>&nbsp;</p><p><strong>WORKING CONDITIONS</strong>:</p><p>The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.&nbsp;</p><p>&nbsp;</p><p><strong>KEY RELATIONSHIPS</strong>:</p><ul><li>PNY staff</li><li>Customers</li><li>RMA departments at customer locations</li><li>PNY sales representatives</li></ul><p><strong>&nbsp;</strong></p><p><strong>DUTIES AND RESPONSIBILITIES:</strong></p><p>To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. &nbsp;The requirements listed below are representative of the knowledge, skill, and/or ability required. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><strong>&nbsp;</strong></p><ul><li>Process orders via EDI</li><li>Manage order entry and manual order changes for customers</li><li>Provide pricing and availability to customers, including maintenance of updated price lists in Epicor &amp; Shared Drive</li><li>Set up new parts for customers via Customer&rsquo;s Portal</li><li>Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping</li><li>Proactively monitor exceptions and errors in Epicor for timely order processing</li><li>Furnish shipping reports to designated accounts, designed to customer&rsquo;s specifications</li><li>Coordinate with Planning/Shipping to meet required delivery dates</li><li>Maintain Customer Routing Guides and Compliance Guidelines</li><li>Maintain databases for designated accounts, including ship to addresses, SKU numbers and customer specifications</li><li>Maintain up-to-date filing system of sales orders, PO&rsquo;s and other related reports</li><li>First point of contact in resolving customer issues (e.g. order status, expediting, ETA&rsquo;s, and shipping inquiries) and last point of resolution. If not, know when and who to escalate</li><li>Enter RMA requests and follow-up completion of RMA documentation process</li><li>Prepare daily reports on inventory and backlog for internal use</li><li>Prepare consignment billing weekly for Office Superstores</li><li>Attend weekly customer calls to ensure timely and effective communication between customer and Planning</li><li>Provide details to avoid chargebacks for compliance violations</li><li>Prepare PVs for Finance to accommodate price discrepancies on orders</li><li>Make certain to be effective back-up of accounts when needed</li><li>Ensure timely order flow through Rithum as well as maintaining current inventory stats</li><li>Update and keep vendor portals current on pricing, part numbers and UOM configurations</li><li>Attend training on product and procedures as required</li><li>Be effective liaison between Sales and Customer on all issues</li><li>Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing</li><li>Assist in other areas, as assigned</li></ul><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><strong data-pasted=\"true\" style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\">COMPENSATION:</span></strong></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">The base salary range for this position is $50,000.00 to $60,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">BENEFITS OVERVIEW:</strong></span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\">We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&amp;D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.</span></p></div></div></div>\n",
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