Customer Success Manager (m/f/d)

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  "last_changed_at": "2026-05-30T05:40:14.274Z",
  "active_status": "active"
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  "language": "en",
  "location": {
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    "is_remote": true,
    "confidence": 0.8
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{
  "id": "2637627",
  "name": "Customer Success Manager (m/f/d)",
  "office": "Remote",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-18T16:21:43+00:00",
  "seniority": "experienced",
  "department": "Customer Success",
  "occupation": "account_management_non_commissioned",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<strong><strong><span style=\"font-style:normal;font-weight:400;text-transform:none;text-decoration:none;color:rgb(0,0,0);\">As a </span><b style=\"font-style:normal;text-transform:none;text-decoration:none;color:rgb(0,0,0);\"><strong>Customer Success Manager</strong></b><span style=\"font-style:normal;font-weight:400;text-transform:none;text-decoration:none;color:rgb(0,0,0);\">, you’ll be responsible for ensuring our customers’ success and helping them unlock the full potential of our platform.</span><br></strong></strong><ul style=\"font-style:normal;font-weight:400;text-transform:none;text-decoration:none;color:rgb(0,0,0);\"><li><strong><strong>Strategic Customer Management:</strong></strong><span> Act as the primary contact for a portfolio of key enterprise customers and develop long-term success strategies.</span></li><li><strong><strong>Onboarding & Implementation:</strong></strong><span> Guide customers through a seamless onboarding process and ensure they achieve value quickly.</span></li><li><strong><strong>Adoption & Value Creation:</strong></strong><span> Identify new use cases, provide proactive advice, and ensure customers get the most out of our platform.</span></li><li><strong><strong>Relationship Building:</strong></strong><span> Establish strong, trust-based relationships with decision-makers and end users.</span></li><li><strong><strong>Feedback & Product Development:</strong></strong><span> Collect feedback and collaborate closely with product and development teams.</span></li><li><strong><strong>Success Monitoring:</strong></strong><span> Track key metrics, identify risks early, and take actions to ensure customer satisfaction and retention.</span></li><li><strong><strong>Growth Opportunities:</strong></strong><span> Work closely with the sales team to identify upsell and cross-sell opportunities.</span></li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul style=\"font-style:normal;font-weight:400;text-transform:none;text-decoration:none;color:rgb(0,0,0);\"><li><strong>+2 years of experience</strong> in customer success, account management, or client development – ideally in enterprise software.</li><li><strong>A customer-first mindset </strong>with a strong understanding of enterprise customers’ needs.</li><li><strong>Excellent communication and presentation skills</strong>, with the ability to make complex topics clear.</li><li><strong>Passion for new technologies</strong> and the ability to quickly learn new software.</li><li><strong>Independent, solution-oriented work style</strong> with a strong sense of ownership.</li><li style=\"font-size:14px;\"><span style=\"font-style:normal;font-weight:400;text-transform:none;text-decoration:none;color:rgb(0,0,0);display:inline;\">You are based in <strong>Germany, Luxembourg, Austria, or Switzerland.</strong></span></li><li><strong>Fluency in German and English</strong> (spoken and written).</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Festangestellte"
}