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Technical Account Manager

3fd9ccdd 18fd 4994 B2d1 404785913405 9200677748648 2 · Remote , US · Remote · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3fd9ccdd 18fd 4994 B2d1 404785913405 9200677748648 2
TitleTechnical Account Manager
Normalized title-
Department / team-
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-05 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-03

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Linked records

Company3fd9ccdd 18fd 4994 B2d1 404785913405 9200677748648 2
Source986d916b-4299-435b-81f1-bf013a7cb698
ATS providerADP Workforce Now Recruiting

Description

The Technical Account Manager i s responsible for providing technical training, design training and support, technical support, installation training and support, permitting support and commissioning training and support to EG4 Distribution and Installation Customers. They work to engage EG4 customers to deliver training on a consistent and scheduled basis and provide the services to customers in an effort to increase total EG4 sales revenue. Key Responsibilities: Support the sales department to drive revenue and sales to Entry, Midpoint and Turbo Objectives Work closely with the Regional Sales Rep to manage training visits, training schedule and all aspects of workflow related to customer success and report progress to manager on no less than a weekly basis Deliver EG4 Training curriculum for installation, design, permitting, technical product training, monitoring and commissioning Guide installers through the EG4 Installer Certification Process Identify installers that require training, and apply current content to bring them up to date Provide virtual and/or onsite technical and installation training when scheduled Work closely with Technical support to ensure Customer success, included escalated field service requests Identify installer mistakes and patterns to apply direct and targeted training to lower demand on technical support Support EG4 regional road show events with the Regional Sales Rep, including driving the EG4 bus or van Collect 2-way feedback for needs to service customer in-field, to improve product and ease of use Provide excellent customer service through your technical acumen and train customer to technical proficiency with a goal of reducing customer dependence on technical support Report technical findings and act as voice of customer from a technical perspective to other leadership across the company as needed Support the Canadian market with international travel Travel 60% in field 40% in office for virtual trainings Required Skills and Attributes: Foster valuable relationships with high-profile clients in a growing business environment. The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&D department. The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers, showcasing self- control and professionalism. Ability to work flexible hours / weekends and travel to install sites Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers. Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely. Comfortable talking to customers, explaining technical concepts, hosting seminars and providing clear instructions. Qualifications: 3+ years of familiarity with full solar installations, wiring, and system configuration is preferred. Residential or Commercial. Physical Requirements: This position may require the ability to perform tasks that involve standing, walking, lifting 50+ lbs , bending, stooping, computer work, working with live electricity, climbing on roofs, navigating high distances, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations. EEO Statement: EG4 Electronics is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Full job record

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Org IDa757bc8c-5230-43fe-99c7-ef9731d5077a
Source ID986d916b-4299-435b-81f1-bf013a7cb698
Board ID986d916b-4299-435b-81f1-bf013a7cb698
Provideradp_workforcenow
Provider Job Key582731
TitleTechnical Account Manager
Normalized Title—
Statusdeleted
Activeno
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Remote Policyremote
CountryUnited States
Region—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3fd9ccdd-18fd-4994-b2d1-404785913405&ccId=9200677748648_2&lang=en_US&type=JS&jobId=582731&jwId=9201625307816_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3fd9ccdd-18fd-4994-b2d1-404785913405&ccId=9200677748648_2&lang=en_US&type=JS&jobId=582731&jwId=9201625307816_1
First Seen At2026-05-31 18:45:07Z
Last Seen At2026-06-03 09:52:23Z
Last Checked At2026-06-05 03:10:01Z
Last Changed At2026-06-05 03:10:01Z
Inactive At2026-06-05 03:10:01Z
Source Posted At2026-05-05 16:14:00Z
Source Updated At—
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    "requisitionDescription": "<div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);' data-pasted=\"true\"><p style=\"margin: 0px 0px 5.33333px;padding: 0px;border-width: 0px;border-style: none;border-color: rgb(0, 0, 0);font-weight: normal;font-style: normal;vertical-align: baseline;font-kerning: none;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">The Technical Account Manager i</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">s</span><span style=\"margin: 0px;padding: 0px;\"> responsible for providing technical training, design training and support, technical support, installation training and support, permitting support and commissioning training and support to EG4 Distribution and Installation Customers. They work to engage EG4 customers to deliver training on a consistent and scheduled basis and provide the services to customers in an effort to increase total EG4 sales revenue.</span>&nbsp;</span></p><p style=\"margin: 0px 0px 5.33333px;padding: 0px;border-width: 0px;border-style: none;border-color: rgb(0, 0, 0);font-weight: normal;font-style: normal;vertical-align: baseline;font-kerning: none;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Key Responsibilities:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;\"><ul style=\"list-style-type: disc;\" data-pasted=\"true\"><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Support the sales department to drive revenue and sales to Entry, Midpoint and Turbo Objectives</span></span><ul style=\"list-style-type: disc; font-family: initial; font-size: initial; color: initial;\"><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Work closely with the Regional Sales Rep to manage training visits, training schedule and all aspects of workflow related to customer success and report progress to manager on no less than a weekly basis</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Deliver EG4 Training curriculum for installation, design, permitting, technical product training, monitoring and commissioning&nbsp;</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Guide installers through the EG4 Installer Certification Process</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Identify installers that require training, and apply current content to bring them up to date&nbsp;</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Provide virtual and/or onsite technical and installation training when scheduled</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Work closely with </span><span style=\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\">Technical </span><span style=\"margin: 0px; padding: 0px;\">support to ensure Customer success, included escalated field service requests</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Identify installer mistakes and patterns to apply direct and targeted training to lower demand on technical support</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Support EG4 regional road show events with the Regional Sales Rep, including driving the EG4 bus or van</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Collect 2-way feedback for needs to service customer in-field, to improve product and ease of use</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Provide excellent customer service through your technical acumen and train customer to technical proficiency with a goal of reducing customer dependence on technical support</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Report technical findings and act as voice of customer from a technical perspective to other leadership across the company as needed</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Support the Canadian market with international travel&nbsp;</span></span></li><li style=\"margin-left: 11px; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"margin: 0px; padding: 0px; font-style: normal; line-height: 13.8px; font-weight: normal;\"><span style=\"margin: 0px; padding: 0px;\">Travel 60% in field 40% in office for virtual trainings</span></span></li></ul></li></ul></ul><p style=\"margin: 0px 0px 5.33333px;padding: 0px;border-width: 0px;border-style: none;border-color: rgb(0, 0, 0);font-weight: normal;font-style: normal;vertical-align: baseline;font-kerning: none;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Required Skills and Attributes:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Foster valuable relationships with high-profile clients in a growing business environment.&nbsp;</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&amp;D department.&nbsp;</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers, showcasing self-</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">control&nbsp;</span><span style=\"margin: 0px;padding: 0px;\">and professionalism.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Ability to work flexible hours / weekends and travel to install sites</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Ability to thrive in a fast-paced environment, adapt to changing&nbsp;</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">priorities&nbsp;</span><span style=\"margin: 0px;padding: 0px;\">and deliver timely solutions to customers. </span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Comfortable talking to customers, explaining technical concepts, hosting </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">seminars&nbsp;</span><span style=\"margin: 0px;padding: 0px;\">and providing clear instructions.</span></span></li></ul><p style=\"margin: 0px 0px 5.33333px;padding: 0px;border-width: 0px;border-style: none;border-color: rgb(0, 0, 0);font-weight: normal;font-style: normal;vertical-align: baseline;font-kerning: none;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Qualifications:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">3+ years of familiarity with full solar installations, wiring, and system configuration is preferred. &nbsp;Residential or Commercial.</span></span></li></ul><p style=\"margin: 0px 0px 5.33333px;padding: 0px;border-width: 0px;border-style: none;border-color: rgb(0, 0, 0);font-weight: normal;font-style: normal;vertical-align: baseline;font-kerning: none;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Physical Requirements:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:15px;font-style: normal;text-decoration: none;text-transform: none;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: normal;\"><span style=\"margin: 0px;padding: 0px;\">This position may require the ability to perform tasks that involve standing, walking, lifting 50+</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">lbs</span><span style=\"margin: 0px;padding: 0px;\">, bending, stooping, computer work, working with live electricity, climbing on roofs, navigating high distances, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.</span></span></li></ul><p style=\"margin: 0px;padding: 0px;border-left: 0px none rgb(0, 0, 0);border-right: 0px none rgb(0, 0, 0);border-top: 0px none rgb(0, 0, 0);font-weight: normal;font-style: normal;vertical-align: baseline;font-kerning: none;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;background-color: rgb(255, 255, 255);font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">EEO Statement:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p></div><p style=\"margin: 0px;padding: 0px;border-left: 0px none rgb(0, 0, 0);border-right: 0px none rgb(0, 0, 0);border-top: 0px none rgb(0, 0, 0);font-weight: normal;font-style: normal;vertical-align: baseline;font-kerning: none;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;background-color: rgb(255, 255, 255);font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">EG4 Electronics&nbsp;is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 19.425px;font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\">&nbsp;</span></p>\n",
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