Customer Support Agent

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  "source_hash": "a45bb052212b7233780c6e02a23a451efe3104bfb0789aa6ee4755f7677afb95",
  "last_changed_at": "2026-05-30T06:11:11.368Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "London",
    "city": null,
    "region": null,
    "country": "London",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:52:01.074Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "London",
      "city": null,
      "region": null,
      "country": "London",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "London"
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{}

{
  "id": "2265332",
  "name": "Customer Support Agent",
  "office": "London",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2025-07-28T07:42:43+00:00",
  "seniority": "entry-level",
  "department": "Operations",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": "Flatpay ApS UK",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "About the job",
      "value": "Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK."
    },
    {
      "name": "What you'll do",
      "value": "<strong>Role Title</strong><br><br><strong>Role:</strong> Customer Support Agent<br><strong>Location:</strong> 5 days ​a week - London, White ​City<br><br><strong>Responsibilities</strong><br><br><ul><li><strong>Speak with customers</strong>: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.</li><li><strong>Manage issues</strong>: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.</li><li><strong>Handle onboarding</strong>: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.</li><li><strong>Track satisfaction</strong>: Keep our customer satisfaction data up to date and help identify areas where we can improve.</li><li><strong>Be a team player</strong>: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.</li><li><strong>Contribute ideas</strong>: Bring forward suggestions based on your conversations with customers to help us make smarter decisions.</li></ul>"
    },
    {
      "name": "Who you are",
      "value": "<strong>Skills & Attributes</strong><br><ul><li>High energy, persistence and positive attitude toward customers</li><li>Strong verbal and written skills </li><li>Metrics-driven mindset and comfort working toward daily/weekly targets</li><li>Receptive to feedback and eager to learn customer support best practices</li><li>Comfortable working both independently and with a team</li><li>Ability to multitask, manage time effectively and stay organised in a fast-paced environment</li></ul><p style=\"margin:19.9333px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;color:rgb(15,71,97);text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Our Values</span></span><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">At </span><span style=\"margin:0px;padding:0px;\">Flatpay</span><span style=\"margin:0px;padding:0px;\">, how we work matters as much as what we achieve.</span></span><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Happy Humans</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – We bring energy to our work and create teams people enjoy being part of.</span></span><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">No Assholes</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – We perform at </span><span style=\"margin:0px;padding:0px;\">a high level</span><span style=\"margin:0px;padding:0px;\"> while treating colleagues and customers with respect.</span></span><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">It’s</span><span style=\"margin:0px;padding:0px;\"> Our Business, Own It</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – Everyone takes responsibility and manages their work like </span><span style=\"margin:0px;padding:0px;\">it’s</span><span style=\"margin:0px;padding:0px;\"> their own business.</span></span><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Start With No</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – We challenge ideas, think </span><span style=\"margin:0px;padding:0px;\">commercially</span><span style=\"margin:0px;padding:0px;\"> and focus on what truly creates value.</span></span><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Sky-High Ambitions</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – We set bold goals and expect people to keep raising the bar.</span></span><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">The Best Argument Wins</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – Titles </span><span style=\"margin:0px;padding:0px;\">don’t</span><span style=\"margin:0px;padding:0px;\"> decide outcomes. We debate openly to reach the best decisions.</span></span><span style=\"margin:0px;padding:0px;background-color:rgb(198,198,198);font-size:13px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;color:rgb(0,0,0);\"> </span></p><br><strong>Background</strong><br><ul><li>Previous experience in customer service or a similar role</li><li>Bonus: experience in the payments or fintech sector</li><li>Fluent English speaker </li><li>Positive mindset and strong focus on customer satisfaction</li><li>Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "UK"
}