Concrete & Construction Technical Support Specialist

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    "ExternalDescriptionStr": "<p><span style=\"background-color: rgb(255, 255, 255); color: rgb(33, 33, 33); font-family: &quot;Open Sans&quot;, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14.001px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Euclid Chemical is currently seeking a <strong>Concrete and Construction </strong></span></span><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(33, 33, 33); font-family: &quot;Open Sans&quot;, Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; letter-spacing: normal; line-height: inherit; margin: 0px; orphans: 2; padding: 0px; scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">Technical Support Specialist</strong><span style=\"background-color: rgb(255, 255, 255); color: rgb(33, 33, 33); font-family: &quot;Open Sans&quot;, Arial, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14.001px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"> to join our team at our Cleveland Campus.&nbsp;</span></span><span style=\"white-space: pre-wrap;\">This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals.</span><span style=\"background-color: rgb(255, 255, 255); color: rgb(29, 37, 52); font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"> </span></span><span style=\"white-space: pre-wrap;\">This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools.</span></p><p><strong>Key Responsibilities:</strong></p><ul class=\"pt-[9px] pb-0.5 m-0 list-outside list-disc p-0 pt-[5px]\"><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"1\"><span style=\"white-space: pre-wrap;\">Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products</span></li><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"2\"><span style=\"white-space: pre-wrap;\">Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff</span></li><li>Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.</li><li>Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&amp;D/product development, customer service, and operations.</li><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"5\"><span style=\"white-space: pre-wrap;\">Collaborate and interact with multiple internal departments and teams</span></li><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"6\"><span style=\"white-space: pre-wrap;\">Maintain electronic product technical files</span></li><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"7\"><span style=\"white-space: pre-wrap;\">Help plan and deliver product training and demonstrations for internal and external customers</span></li><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"8\"><span style=\"white-space: pre-wrap;\">Travel occasionally to construction job sites or customer locations to provide product support</span></li></ul><p><strong>Euclid Chemical offers an attractive benefits package including:&nbsp;</strong></p><ul><li>Medical, Dental and Vision coverage</li><li>Life Insurance, Disability, Parental Leave</li><li>401k with company match</li><li>Defined benefit pension plan</li><li>Generous vacation&nbsp;and holiday time</li><li>Hybrid work model</li><li>$48,000 - $60,000 plus&nbsp;annual bonus program based on % of salary (determined by education and experience)</li></ul><p><span style=\"white-space: pre-wrap;\"><strong>Education and Experience:</strong></span></p><ul class=\"pt-[9px] pb-0.5 m-0 list-outside list-disc p-0 pt-[5px]\"><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"1\"><span style=\"white-space: pre-wrap;\">Associate degree or equivalent industry experience</span></li><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"2\"><span style=\"white-space: pre-wrap;\">Previous call center support experience or experience in a related field</span></li><li class=\"text-md leading-[24px] font-regular mx-8 my-[5px] [&amp;&gt;ol]:!pt-0 [&amp;&gt;ol]:!pb-0 [&amp;&gt;ul]:!pt-0 [&amp;&gt;ul]:!pb-0\" value=\"3\"><span style=\"white-space: pre-wrap;\">Construction and/or concrete knowledge preferred</span></li></ul><p><strong>Skills/Requirements:</strong></p><ul><li>Proficient in Microsoft Office Suite</li><li>SAP knowledge or acumen to learn</li><li>Excellent communication and listening skills</li><li>Ability to manage multiple priorities and tasks with a sense of urgency</li><li>Effective team player</li><li>Self-motivated and quick learner</li><li>Dedication to customer service and support</li><li>Ability to travel occasionally</li><li>Multi-language capabilities is a plus</li></ul><p>&nbsp;</p><p><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(33, 33, 33); font-family: &quot;Open Sans&quot;, Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; letter-spacing: normal; line-height: inherit; margin: 0px; orphans: 2; padding: 0px; scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.</strong></p><p><strong>Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.</strong></p>",
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