Home › Companies › DB7B3459593528CD2AB20F3D8CB2B13B › CSA, Commercial Route IV
CSA, Commercial Route IV
DB7B3459593528CD2AB20F3D8CB2B13B · Portsmouth Office - Portsmouth, NH 03801; 175 Commerce Way, Portsmouth, NH, 3801, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | DB7B3459593528CD2AB20F3D8CB2B13B |
| Title | CSA, Commercial Route IV |
| Normalized title | - |
| Department / team | Customer Service/Support |
| Location | Portsmouth, NH, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-22 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from DB7B3459593528CD2AB20F3D8CB2B13B. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Portsmouth. | Open |
| Department jobs | Active postings in Customer Service/Support. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | DB7B3459593528CD2AB20F3D8CB2B13B |
| Source | 8f701742-efcd-4d47-950d-2471a111902c |
| ATS provider | Paycom ATS |
Description
Description
The CSA, Commercial Route IV oversees the management of 400+ accounts related to our commercial clients. This position is responsible for the daily supervision and telephoning of these accounts to facilitate account resolution.
ESSENTIAL FUNCTIONS:
Maintains a professional and customer-friendly manner with each account.
Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
Negotiates payment plans and settlements with our clients customers based upon client-specific parameters.
Identifies disputes promptly and ensures proper resolution.
Participates in various problem-solving and decision-making activities, as required.
Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
Performs other tasks as may be assigned by manager/supervisor.
Qualifications
Prefer two (2) or more years of general clerical experience, especially in a service industry.
Prior collections experience is required.
Strong interpersonal and verbal communications skills.
Moderate typing skills required (35 wpm).
Basic math and written communication skills.
Bilingual/multilingual language skills desirable.
Ability to be receptive to feedback, willing to learn.
Ability to be receptive and responsive to change and to embrace continuous improvement.
Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS:
High school diploma or equivalent required (college degree preferred).
Full job record
| Job ID | e3d7cb3d4ceb596f8feb14d0684689ecc0560a98 |
| Org ID | 7179573e-f6ee-4bda-a2eb-4ea1b7d8002b |
| Source ID | 8f701742-efcd-4d47-950d-2471a111902c |
| Board ID | 8f701742-efcd-4d47-950d-2471a111902c |
| Provider | paycom |
| Provider Job Key | 203734 |
| Title | CSA, Commercial Route IV |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Portsmouth Office - Portsmouth, NH 03801; 175 Commerce Way, Portsmouth, NH, 3801, USA |
| Department | Customer Service/Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NH |
| City | Portsmouth |
| Salary Raw | Description The CSA, Commercial Route IV oversees the management of 400+ accounts related to our commercial clients. This position is responsible for the daily supervision and telephoning of these accounts to facilitate account resolution. ESSENTIAL FUNCTIONS: Maintains a professional and customer-friendly manner with each account. Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP). Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism. Negotiates payment plans and settlements with our clients customers based upon client-specific parameters. Identifies disputes promptly and ensures proper resolution. Participates in various problem-solving and decision-making activities, as required. Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment. Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives. Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner. Performs other tasks as may be assigned by manager/supervisor. Qualifications Prefer two (2) or more years of general clerical experience, especially in a service industry. Prior collections experience is required. Strong interpersonal and verbal communications skills. Moderate typing skills required (35 wpm). Basic math and written communication skills. Bilingual/multilingual language skills desirable. Ability to be receptive to feedback, willing to learn. Ability to be receptive and responsive to change and to embrace continuous improvement. Ability to maintain a predictable and consistent full-time work schedule. EDUCATION REQUIREMENTS: High school diploma or equivalent required (college degree preferred). |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=203734&clientkey=DB7B3459593528CD2AB20F3D8CB2B13B |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=203734&clientkey=DB7B3459593528CD2AB20F3D8CB2B13B |
| First Seen At | 2026-05-31 19:06:05Z |
| Last Seen At | 2026-06-20 10:04:33Z |
| Last Checked At | 2026-06-20 10:04:33Z |
| Last Changed At | 2026-05-31 19:06:05Z |
| Inactive At | — |
| Source Posted At | 2026-05-22 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=DB7B3459593528CD2AB20F3D8CB2B13B/date=2026-06-20/2026-06-20T10-04-31-010Z-4730b57ae2ac341e533d8d680302e35533b3834ca0117b8d3ae4a59e8467cd23.json |
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