AI Enablement Specialist - Remote

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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 18pt\">Hello! <span style=\"font-weight: bold\">✨</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">We’re <span style=\"font-weight: bold\">Wildix</span>, a global leader in Unified Communications &amp; Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Us…</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">At Wildix, our mission is clear: <span style=\"font-weight: bold\">Empower companies worldwide with seamless communication solutions</span> that drive productivity, efficiency, and growth.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">We are looking for an <span style=\"font-weight: bold\">AI Enablement Specialist</span> to support the rollout and operational management of AI assistants, AI bots, and automation initiatives across Wildix.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">This role will focus on configuring, integrating, monitoring, and optimizing AI-driven workflows and conversational systems that improve internal productivity and customer interactions. You will work closely with Sales, Marketing, Support, Operations, and IT teams to ensure AI solutions are effectively deployed and continuously improved.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">This is an excellent opportunity for an internal promotion or for someone passionate about practical AI implementation and business automation.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Do</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Configure, maintain, and optimize AI bots, AI assistants, and conversational workflows.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Integrate AI systems with CRM platforms, telephony systems, and internal tools.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Support the rollout of AI automation initiatives across multiple departments.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Monitor AI assistant performance and continuously improve outputs and workflows.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Collaborate with business stakeholders to identify automation opportunities.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Assist teams in adopting AI-enabled operational processes.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Document workflows, configurations, and best practices.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Troubleshoot AI workflow issues and coordinate with technical teams when needed.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Help expand automation coverage and reduce repetitive manual activities.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Contribute to operational efficiency and cost reduction initiatives.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Bring</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">3+ years of experience in automation, AI operations, systems integration, or technical enablement roles.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Hands-on experience configuring workflow automation tools or AI assistants.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Understanding of CRM systems, collaboration platforms, APIs, and integrations.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Strong problem-solving and analytical skills.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to work cross-functionally with both technical and non-technical stakeholders.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Strong organizational skills and attention to detail.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Proactive mindset with strong ownership and accountability.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Comfortable working in a fast-paced technology environment.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Bonus Points If</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">You have experience with conversational AI platforms or LLM-based assistants.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">You have experience in SaaS, Telecommunications, or Customer Support environments.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">You are passionate about AI-driven operational transformation.</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">You have scripting or low-code/no-code automation experience.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">You have worked with Salesforce or telephony integrations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Why You’ll Love It Here</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">👫 <span style=\"font-weight: bold\">Work with a Supportive, High-Performing Team</span> – We believe in trust, autonomy, and working with bright, passionate individual<span style=\"font-weight: bold\">s</span> who drive real impact.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">🌍 <span style=\"font-weight: bold\">A Truly International Workplace</span> – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">🚀 <span style=\"font-weight: bold\">Shape the Future of Global Communication</span> – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"font-weight: bold\">💼 Join a Profitable &amp; Stable Company </span>– We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">🏖️ <span style=\"font-weight: bold\">Generous Time Off </span>– Take the breaks you need to relax, recharge, and come back inspired.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">💻 <span style=\"font-weight: bold\">Top-Tier Tech</span> – Love Mac? So do we! We equip our team with the best tools for success.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">🚀<span style=\"font-weight: bold\"> Career Growth &amp; Development</span> – We cover certifications and IT conferences to keep you at the top of your game.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">🌱 <span style=\"font-weight: bold\">Well-being Support </span>– We offer access to psychology sessions to support your mental and emotional health</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Interview Process</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">🤝 <span style=\"font-weight: bold\">Step 1: Initial Screening</span> – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">🛠️ <span style=\"font-weight: bold\">Step 2: Technical Interview</span> – A deep dive with your potential manager to assess your skills and fit for the role. (60 mins)</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"font-weight: bold\">We Are Wildix</span>:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Ready to join us? Apply Now!</span><br></p>",
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