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HomeCompanies6dd43f52 9206 4bbc B3de C99711b1eb0c 19000101 000001REFERRAL SPECIALIST

REFERRAL SPECIALIST

6dd43f52 9206 4bbc B3de C99711b1eb0c 19000101 000001 · Columbus, OH, US, Columbus, OH · Active · $17–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6dd43f52 9206 4bbc B3de C99711b1eb0c 19000101 000001
TitleREFERRAL SPECIALIST
Normalized title-
Department / team-
LocationColumbus, OH, United States
Work model-
Employment typeFull Time
Salary$17–$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-04-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 6dd43f52 9206 4bbc B3de C99711b1eb0c 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Columbus.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6dd43f52 9206 4bbc B3de C99711b1eb0c 19000101 000001
Source910cf989-08ba-414d-8895-53d7b553579e
ATS providerADP Workforce Now Recruiting

Description

Summary : This position supports the Organization by functioning as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing optimal health care service. Reports to : Clinical Systems and Quality Manager Supervises : N/A Dress Requirement : Business casual Work Schedule : Monday through Friday during standard business hours Times are subject to change due to business necessity Non-Exempt Job Duties , these are considered essential to the successful performance of this position: Collects and evaluates information about a patient in regard to opportunities to assist in achieving patient/family need, continuity of care and realistic outcomes Refers and coordinates appropriate processes as assigned Researches, documents and informs co-workers and patients about the available health resources at the local, state and federal levels Notifies the patient of appointments scheduled, makes follow-up calls to specialist to ensure that client attended appointments and reminds provider to submit a Consultation Report Maintains competency in obtaining and inputting medical information to and from clinical and /or other information systems including accessing information as required to complete the referral process Accurately, clearly and efficiently documents actions taken and activities performed Provides continuity of care to each patient and their family members Completes Prior Authorizations/Pre-Certification for procedures for that patients are referrals This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice Job Qualifications (Experience, Knowledge, Skills and Abilities) Preferred associate degree or higher. Experience with healthcare referrals preferred. Experience with Medical Assisting preferred. Willingness to work with all cultural and socioeconomic groups without judgment or bias Demonstrates ability to cooperatively work/mediate with all age groups and family groups Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty Ability to work with minimal supervision and exercise sound independent judgment Excellent familiarity and application with medical terminology Equipment Operated : Telephone Computer Printer Fax machine Copier Scanner Credit card machine Calculator Other office equipment as assigned Facility Environment : Heart of Ohio Family Health operates in multiple locations, in Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are ADA compliant. The office area is: kept at a normal working temperature sanitized daily maintains standard office environment furniture with adjustable chairs maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height Physical Demands and Requirements : these may be modified to accurately perform the essential functions of the position: Mobility = ability to easily move without assistance Bending = occasional bending from the waist and knees Reaching = occasional reaching no higher than normal arm stretch Lifting/Carry = ability to lift and carry a normal stack of documents and/or files Pushing/Pulling = ability to push or pull a normal office environment Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly Hearing = ability to accurately hear and react to the normal tone of a person’s voice Visual = ability to safely and accurately see and react to factors and objects in a normal setting Speaking = ability to pronounce words clearly to be understood by another individual

Full job record

Job IDe3a882a280ade914d571027a3b4d4a5c46ee13cd
Org ID7bf214ee-b5f4-4586-9fd2-dedc0d18971b
Source ID910cf989-08ba-414d-8895-53d7b553579e
Board ID910cf989-08ba-414d-8895-53d7b553579e
Provideradp_workforcenow
Provider Job Key544000
TitleREFERRAL SPECIALIST
Normalized Title
Statusactive
Activeyes
Location TextColumbus, OH, US, Columbus, OH
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionOH
CityColumbus
Salary Raw16.50 To 21 (USD) Hourly
Salary Min16.5
Salary Max21
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6dd43f52-9206-4bbc-b3de-c99711b1eb0c&ccId=19000101_000001&lang=en_US&type=JS&jobId=544000&jwId=9201529879260_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6dd43f52-9206-4bbc-b3de-c99711b1eb0c&ccId=19000101_000001&lang=en_US&type=JS&jobId=544000&jwId=9201529879260_1
First Seen At2026-05-31 18:43:09Z
Last Seen At2026-06-06 12:31:28Z
Last Checked At2026-06-06 12:31:28Z
Last Changed At2026-06-06 12:31:28Z
Inactive At
Source Posted At2025-04-01 14:16:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=6dd43f52-9206-4bbc-b3de-c99711b1eb0c|19000101_000001/date=2026-06-06/2026-06-06T12-31-27-359Z-aa64d1a48025feb661caa18c548f36b21820512c8a5a8c5aeab0eeb7a4ffd649.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;line-height:14.95pt;' id=\"isPasted\"><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Summary</span></strong>:&nbsp;This&nbsp;position&nbsp;supports&nbsp;the&nbsp;Organization&nbsp;by functioning&nbsp;as&nbsp;a&nbsp;liaison&nbsp;between&nbsp;patients&nbsp;and&nbsp;health care&nbsp;providers&nbsp;or&nbsp;agencies&nbsp;in&nbsp;assisting, organizing, coordinating, and providing optimal health care service.</p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Times New Roman\",serif;margin-top:13.25pt;margin-right:0in;margin-left:11.0pt;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Reports&nbsp;to</span></strong><span style=\"font-size:16px;\">: Clinical Systems and Quality Manager</span></p><p style='margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Times New Roman\",serif;margin-left:11.0pt;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Supervises</span></strong><span style=\"font-size:16px;\">: N/A</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Times New Roman\",serif;margin-top:13.7pt;margin-right:0in;margin-left:11.0pt;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Dress&nbsp;Requirement</span></strong><span style=\"font-size:16px;\">: Business casual</span></p><h1 style='margin-top:13.85pt;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;font-size:17px;font-family:\"Arial\",sans-serif;line-height:14.95pt;'>Work&nbsp;Schedule<span style='font-size:16px;font-family:\"Times New Roman\",serif;font-weight:normal;'>:</span></h1><p style='margin-top:0in;margin-right:200.0pt;margin-bottom:.0001pt;margin-left:47.0pt;text-indent:-.5in;font-size:16px;font-family:\"Times New Roman\",serif;'>Monday through Friday during standard business hours Times&nbsp;are&nbsp;subject&nbsp;to&nbsp;change&nbsp;due&nbsp;to&nbsp;business&nbsp;necessity</p><p style='margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;font-size:17px;font-family:\"Arial\",sans-serif;'>Non-Exempt </h1><p style='margin-top:2.75pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:11.0pt;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;line-height:14.95pt;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Job&nbsp;Duties</span></strong>,&nbsp;these&nbsp;are&nbsp;considered&nbsp;essential&nbsp;to&nbsp;the&nbsp;successful&nbsp;performance&nbsp;of&nbsp;this&nbsp;position:</p><ul style=\"list-style-type: disc;margin-left: 37px;\"><li><span style=\"font-size:16px;\">Collects&nbsp;and&nbsp;evaluates&nbsp;information&nbsp;about&nbsp;a&nbsp;patient&nbsp;in&nbsp;regard&nbsp;to&nbsp;opportunities&nbsp;to&nbsp;assist&nbsp;in achieving patient/family need, continuity of care and realistic outcomes</span></li><li><span style=\"font-size:16px;\">Refers&nbsp;and&nbsp;coordinates&nbsp;appropriate&nbsp;processes&nbsp;as&nbsp;assigned</span></li><li><span style=\"font-size:16px;\">Researches,&nbsp;documents&nbsp;and&nbsp;informs&nbsp;co-workers&nbsp;and&nbsp;patients&nbsp;about&nbsp;the&nbsp;available&nbsp;health resources at the local, state and federal levels</span></li><li><span style=\"font-size:16px;\">Notifies the patient of appointments scheduled, makes follow-up calls to specialist to ensure&nbsp;that&nbsp;client&nbsp;attended&nbsp;appointments&nbsp;and&nbsp;reminds&nbsp;provider&nbsp;to&nbsp;submit&nbsp;a&nbsp;Consultation Report</span></li><li><span style=\"font-size:16px;\">Maintains competency in obtaining and inputting medical information to and from clinical&nbsp;and&nbsp;/or&nbsp;other&nbsp;information&nbsp;systems&nbsp;including&nbsp;accessing&nbsp;information&nbsp;as&nbsp;required&nbsp;to complete the referral process</span></li><li><span style=\"font-size:16px;\">Accurately,&nbsp;clearly&nbsp;and&nbsp;efficiently&nbsp;documents&nbsp;actions&nbsp;taken&nbsp;and&nbsp;activities&nbsp;performed</span></li><li><span style=\"font-size:16px;\">Provides&nbsp;continuity&nbsp;of&nbsp;care&nbsp;to&nbsp;each&nbsp;patient&nbsp;and&nbsp;their&nbsp;family&nbsp;members</span></li><li><span style=\"font-size:16px;\">Completes Prior Authorizations/Pre-Certification for procedures for that patients are referrals</span></li><li><span style=\"font-family:Calibri;font-size:16px;color:#494949;background:white;\">This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Times New Roman\",serif;margin-top:3.05pt;line-height:14.95pt;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Job Qualifications </span></strong><span style=\"font-size:16px;\">(Experience, Knowledge, Skills and Abilities)</span></p><ul style=\"list-style-type: disc;margin-left: 37px;\"><li><span style=\"font-size:16px;\">Preferred&nbsp;associate&nbsp;degree&nbsp;or&nbsp;higher.&nbsp;Experience&nbsp;with&nbsp;healthcare&nbsp;referrals&nbsp;preferred.</span></li><li><span style=\"font-size:16px;\">Experience with Medical Assisting preferred.</span></li><li><span style=\"font-size:16px;\">Willingness&nbsp;to&nbsp;work&nbsp;with&nbsp;all&nbsp;cultural&nbsp;and&nbsp;socioeconomic&nbsp;groups&nbsp;without&nbsp;judgment&nbsp;or&nbsp;bias</span></li><li><span style=\"font-size:16px;\">Demonstrates&nbsp;ability&nbsp;to cooperatively&nbsp;work/mediate&nbsp;with&nbsp;all&nbsp;age&nbsp;groups&nbsp;and&nbsp;family groups</span></li><li><span style=\"font-size:16px;\">Compliance with the HIPAA law and regulation; ability to confidentially retain information,&nbsp;passing&nbsp;only&nbsp;necessary&nbsp;information&nbsp;to&nbsp;those&nbsp;needed&nbsp;to&nbsp;perform&nbsp;their&nbsp;duty</span></li><li><span style=\"font-size:16px;\">Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;minimal&nbsp;supervision&nbsp;and&nbsp;exercise&nbsp;sound&nbsp;independent&nbsp;judgment</span></li><li><span style=\"font-size:16px;\">Excellent&nbsp;familiarity&nbsp;and&nbsp;application&nbsp;with&nbsp;medical&nbsp;terminology</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:46.95pt;text-indent:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">&nbsp;</span></p><h1 style='margin-top:.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:17px;font-family:\"Arial\",sans-serif;'>Equipment&nbsp;Operated<span style='font-size:16px;font-family:\"Times New Roman\",serif;font-weight:normal;'>:</span></h1><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"margin-left: 5.85pt;border-collapse: collapse;border: none;width: 591px;\"><tbody><tr><td valign=\"top\" style=\"width: 33.3333%; border: 1pt solid black; padding: 0in; height: 21.55pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.35pt;line-height:13.75pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Telephone</span></p></td><td valign=\"top\" style=\"width: 33.3333%; border-top: 1pt solid black; border-right: 1pt solid black; border-bottom: 1pt solid black; border-image: initial; border-left: none; padding: 0in; height: 21.55pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.3pt;line-height:13.75pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Computer</span></p></td><td valign=\"top\" style=\"width: 33.3333%; border-top: 1pt solid black; border-right: 1pt solid black; border-bottom: 1pt solid black; border-image: initial; border-left: none; padding: 0in; height: 21.55pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.25pt;line-height:13.75pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Printer</span></p></td></tr><tr><td valign=\"top\" style=\"width: 33.3333%; border-right: 1pt solid black; border-bottom: 1pt solid black; border-left: 1pt solid black; border-image: initial; border-top: none; padding: 0in; height: 21.55pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.35pt;line-height:13.75pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Fax machine</span></p></td><td valign=\"top\" style=\"width: 33.3333%; border-top: none; border-left: none; border-bottom: 1pt solid black; border-right: 1pt solid black; padding: 0in; height: 21.55pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.3pt;line-height:13.75pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Copier</span></p></td><td valign=\"top\" style=\"width: 33.3333%; border-top: none; border-left: none; border-bottom: 1pt solid black; border-right: 1pt solid black; padding: 0in; height: 21.55pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.25pt;line-height:13.75pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Scanner</span></p></td></tr><tr><td valign=\"top\" style=\"width: 33.3333%; border-right: 1pt solid black; border-bottom: 1pt solid black; border-left: 1pt solid black; border-image: initial; border-top: none; padding: 0in; height: 27.7pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.35pt;line-height:13.75pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Credit&nbsp;card machine</span></p></td><td valign=\"top\" style=\"width: 33.3333%; border-top: none; border-left: none; border-bottom: 1pt solid black; border-right: 1pt solid black; padding: 0in; height: 27.7pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.3pt;line-height:13.75pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Calculator</span></p></td><td valign=\"top\" style=\"width: 33.3333%; border-top: none; border-left: none; border-bottom: 1pt solid black; border-right: 1pt solid black; padding: 0in; height: 27.7pt; vertical-align: top;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:5.35pt;line-height:13.8pt;font-size:15px;font-family:\"Times New Roman\",serif;text-indent:-.15pt;'><span style=\"font-size:16px;\">Other&nbsp;office&nbsp;equipment&nbsp;as assigned</span></p></td></tr></tbody></table><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Times New Roman\",serif;margin-top:13.75pt;line-height:14.95pt;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Facility Environment</span></strong><span style=\"font-size:16px;\">:</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='font-size:16px;font-family:\"Calibri\",sans-serif;'>Heart of Ohio Family Health operates in multiple locations, in Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are ADA compliant.</span></p><p style='margin-top:.1pt;margin-right:158.35pt;margin-bottom:.0001pt;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;line-height:27.5pt;'>The office area is:</p><ul style=\"list-style-type: disc;margin-left: 55px;\"><li><span style=\"font-size:16px;\">kept&nbsp;at&nbsp;a&nbsp;normal&nbsp;working&nbsp;temperature</span></li><li><span style=\"font-size:16px;\">sanitized&nbsp;daily</span></li><li><span style=\"font-size:16px;\">maintains&nbsp;standard&nbsp;office&nbsp;environment&nbsp;furniture&nbsp;with&nbsp;adjustable&nbsp;chairs</span></li><li><span style=\"line-height:92%;font-size:16px;\">maintains&nbsp;standard&nbsp;office&nbsp;equipment;&nbsp;ie,&nbsp;computer,&nbsp;copier,&nbsp;fax&nbsp;machine,&nbsp;etc.&nbsp;at&nbsp;a&nbsp;normal working height</span></li></ul><p style='margin-top:.3pt;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;text-indent:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</p><p style='margin:0in;margin-bottom:.0001pt;font-size:15px;font-family:\"Times New Roman\",serif;margin-top:0in;margin-right:30.3pt;margin-left:11.0pt;'><strong><span style='font-size:17px;font-family:\"Arial\",sans-serif;'>Physical&nbsp;Demands and&nbsp;Requirements</span></strong><span style=\"font-size:16px;\">: these may be modified to accurately perform the essential functions of the position:</span></p><ul style=\"list-style-type: disc;margin-left: 37px;\"><li><span style=\"font-size:16px;\">Mobility&nbsp;=&nbsp;ability&nbsp;to&nbsp;easily&nbsp;move&nbsp;without&nbsp;assistance</span></li><li><span style=\"font-size:16px;\">Bending&nbsp;=&nbsp;occasional&nbsp;bending&nbsp;from&nbsp;the&nbsp;waist&nbsp;and&nbsp;knees</span></li><li><span style=\"font-size:16px;\">Reaching&nbsp;=&nbsp;occasional&nbsp;reaching&nbsp;no&nbsp;higher&nbsp;than&nbsp;normal&nbsp;arm&nbsp;stretch</span></li><li><span style=\"font-size:16px;\">Lifting/Carry&nbsp;=&nbsp;ability&nbsp;to&nbsp;lift&nbsp;and&nbsp;carry&nbsp;a&nbsp;normal&nbsp;stack&nbsp;of&nbsp;documents&nbsp;and/or&nbsp;files</span></li><li><span style=\"font-size:16px;\">Pushing/Pulling&nbsp;=&nbsp;ability&nbsp;to&nbsp;push&nbsp;or&nbsp;pull&nbsp;a&nbsp;normal&nbsp;office&nbsp;environment</span></li><li><span style=\"line-height:92%;font-size:16px;\">Dexterity&nbsp;=&nbsp;ability&nbsp;to&nbsp;handle&nbsp;and/or&nbsp;grasp,&nbsp;use&nbsp;a&nbsp;keyboard,&nbsp;calculator,&nbsp;and&nbsp;other&nbsp;office equipment accurately and quickly</span></li><li><span style=\"font-size:16px;\">Hearing&nbsp;=&nbsp;ability&nbsp;to&nbsp;accurately&nbsp;hear&nbsp;and&nbsp;react&nbsp;to&nbsp;the&nbsp;normal&nbsp;tone&nbsp;of&nbsp;a&nbsp;person&rsquo;s&nbsp;voice</span></li><li><span style=\"line-height:92%;font-size:16px;\">Visual&nbsp;=&nbsp;ability&nbsp;to safely&nbsp;and&nbsp;accurately&nbsp;see&nbsp;and react&nbsp;to&nbsp;factors&nbsp;and&nbsp;objects in&nbsp;a&nbsp;normal setting</span></li><li><span style=\"line-height:92%;font-size:16px;\">Speaking = ability to pronounce words clearly to be understood by another individual</span></li></ul>\n",
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