Program Manager II, Order Management

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Description</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 140+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\"><br><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">If you’re ready to help shape the future of enterprise storage, we’d love to connect.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Position Overview: Level II Program Manager, Order Management to take ownership of high-priority orders, drive process improvements, and collaborate across multiple departments to ensure seamless execution. This role is ideal for a detail-oriented professional with strong analytical abilities, excellent cross-functional communication skills, and a proactive approach to problem-solving.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">This is an in-office position in our Makati office. This shift for this position is 11:00 pm - 8:00 am PHT. </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Base Pay Range</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The base pay range of this position is ₱70,417 to  ₱88,833 per month.  Additional compensation through the Incentive Bonus Program is available for this position after successfully completing 6-months of employment. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options. </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Expected Posting Timelines</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This position will be open for a minimum of 5 days, a maximum of 90 days.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">The Day-to-Day</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Mid-Level Operational Ownership</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Oversee the processing of high-priority orders with a focus on accuracy, efficiency, and timeliness.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Manage escalations from Level 1 Program Managers, resolving moderately complex issues such as intricate billing or margin discrepancies.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">High-Stakes Program Management</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Act as the primary driver for high-visibility and high-impact order processes, ensuring alignment across stakeholders.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Facilitate regular check-ins and provide updates on high-stakes orders to maintain visibility and accountability.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Stakeholder Management</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Serve as the primary point of contact for cross-departmental inquiries and issue resolution for specific projects or accounts.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Represent the order management team in operational meetings with senior leadership and key stakeholders.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Process Improvement Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify inefficiencies within order management processes and recommend improvements to enhance workflow and productivity.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist in testing and piloting new tools and workflows to optimize operational efficiency.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Team Mentorship</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support and mentor Level 1 Program Managers, providing guidance on best practices and process adherence.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Conduct peer reviews for complex orders to ensure accuracy, compliance, and process integrity.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Advanced Reporting and Metrics</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Analyze team performance metrics (e.g., order turnaround time, error rates) and provide actionable insights.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Create and present detailed reports for internal use and cross-functional performance reviews.</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Education and Experience</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXsystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Bachelor's degree in Business, Supply Chain, or a related field (or equivalent experience).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">3–5 years of experience in order management, program management, or a related operational role.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong analytical skills with experience using reporting tools and dashboards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent verbal and written communication skills to engage effectively across departments.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience in a fast-paced, high-volume environment with a focus on process optimization.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Equal Employment Opportunity:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">iXsystems DBA TrueNAS, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</span></p>",
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