Solutions Engineer

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 36pt\">Who We’re Looking For</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif\">We don’t bring people in to run playbooks. </span><span style=\"font-family: Arial, sans-serif; font-style: italic\">We hire people </span><span style=\"font-family: Arial, sans-serif; font-style: italic\">who want to rewrite them</span><span style=\"font-family: Arial, sans-serif\">. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 36pt\">What is ScalePad</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif\">Our mission: help </span><span style=\"font-family: Arial, sans-serif; font-weight: bold\">MSPs evolve into MVPs (their clients’ most valuable partner)</span><span style=\"font-family: Arial, sans-serif\">. Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.</span></span><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif\">Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. </span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">About the role</span></p>\n<p><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">ScalePad builds SaaS tools that managed service providers depend on to run their businesses. ControlMap equips MSPs with the structure, automation, and evidence trails they need to meet frameworks like SOC 2, ISO 27001, CMMC, and NIST CSF and to position compliance as a competitive advantage for their clients.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(45, 45, 45); font-size: 14pt\">You’ll partner closely with Sales, Product, Marketing, and Customer Success to support new customer acquisition, expansion, and strategic partner conversations. Success here comes from deep product command, strong discovery instincts, the ability to translate complex risk and compliance concepts into clear and compelling value, and the judgment to know when to act independently and when to escalate.</span><span style=\"color: rgb(45, 45, 45); font-size: 10pt\"><br><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">What you'll own</span><br></p>\n<ul>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Partner with Sales on qualified opportunities requiring technical complexity or compliance depth, acting as a trusted advisor across technical, operational, and executive stakeholders.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Lead discovery to understand partner goals, compliance maturity, technical environment, and success criteria, mapping workflows and requirements to identify risks and fit early.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Deliver tailored ControlMap demos that connect product capabilities to real partner workflows, business value, and operational outcomes, including support for proof-of-concept motions on strategic opportunities.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Handle technical questions and objections related to ControlMap, trust center use cases, audit readiness, and compliance workflows with confidence and clarity.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Maintain working knowledge of ScalePad’s full product suite, including Lifecycle Manager, helping partners understand how workflows connect across products.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Support strategic onboarding for high-value partners, ensuring a smooth transition from presales to implementation and helping partners realize value quickly from ControlMap.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Serve as backup facilitator for group workshops and partner-facing training sessions as required, stepping in to lead or co-deliver enablement experiences alongside the Adoption Services team.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Support the account management team through value realization conversations, helping identify adoption blockers and partner fit concerns.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Document repeatable discovery, demo, and workflow patterns and collaborate with Enablement, Product, and Sales to improve technical messaging and partner-facing materials.</span></li>\n<li><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 14pt\">Capture structured presales feedback to help shape product direction, positioning, and go-to-market execution, and represent ScalePad credibly in partner conversations and industry events.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 36pt\">What we're looking for</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Must haves</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">2+ years of experience in Solutions Engineering, presales, consulting, or technical advisory roles in SaaS, cybersecurity, compliance, or the MSP industry.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Strong experience leading discovery, delivering tailored demos, and connecting technical capabilities to meaningful business outcomes for customers and partners.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Ability to communicate confidently with technical experts, business stakeholders, and executive buyers.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Demonstrated success working cross-functionally with Sales, Product, Marketing, and Success teams in fast-moving environments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Familiarity with compliance and security concepts such as controls, evidence collection, audits, trust centers, and readiness programs.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience with frameworks such as SOC 2, ISO 27001, CMMC, NIST CSF, or similar is strongly preferred.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Nice-to-haves</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Familiarity with tools such as HubSpot, Zendesk, Gainsight, and modern demo or enablement platforms.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Experience in the MSP space or working with channel-based sales motions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">A track record of improving SE processes, building repeatable assets, improving demo quality, or contributing to go-to-market playbooks.</span><br><br></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 36pt\">Perks</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.</span></p>\n<ul>\n<li><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Everyone’s an owner.</span><span style=\"font-family: Arial, sans-serif\"> Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.</span></span></li>\n<li><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Support for growing families.</span><span style=\"font-family: Arial, sans-serif\"> Parental leave programs are in place to support you and your family when it matters most.</span></span></li>\n<li><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Structured mentorship with builders.</span><span style=\"font-family: Arial, sans-serif\"> Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.</span></span></li>\n<li><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Invest in your growth every year.</span><span style=\"font-family: Arial, sans-serif\"> Access an annual professional development budget to level up your skills, your career, and your impact.</span></span></li>\n<li><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Set yourself up with great tools.</span><span style=\"font-family: Arial, sans-serif\"> Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.</span></span></li>\n<li><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Modern ways of working.</span><span style=\"font-family: Arial, sans-serif\"> Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.</span></span></li>\n<li><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Support for hybrid life.</span><span style=\"font-family: Arial, sans-serif\"> Receive a monthly stipend to help you create an effective hybrid or remote work environment.</span></span></li>\n<li><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Well-being and time to recharge.</span><span style=\"font-family: Arial, sans-serif\"> Take care of yourself with 100% employer-paid benefits.</span></span><span style=\"font-size: 14pt\"><br></span><span style=\"font-size: 14pt\"><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 36pt\">Before You Apply</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.</span></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Note on AI Use</span><span style=\"font-family: Arial, sans-serif\">: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">No recruiters, please.</span></p>",
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