Client Success Manager

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    "datePosted": "2026-04-22T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Salem Media Boston</strong> is seeking a highly motivated, detail-oriented <strong>Client Success Manager</strong> (CSM) to support both internal teams and external clients across our growing multimedia platform. This role is ideal for someone who thrives in a fast-paced environment, excels at client communication, and has strong digital marketing expertise.</p>\n<p> </p>\n<p>The CSM will play a critical role in ensuring campaign success, client satisfaction, and operational excellence, serving as a key bridge between sales, clients, and digital execution teams.</p>\n<p> </p>\n<p>This position offers flexible employment options, available as both full-time and part-time arrangements</p>\n<p> </p>\n<p>This role requires in-person attendance at our Massachusetts office location, with no remote work options available. </p>\n<p> </p>\n<h2>Responsibilities</h2>\n<p><u>Client-Facing Support</u> (External)</p>\n<ul>\n <li>Serve as a primary point of contact for Boston-based clients, providing in-person and remote support</li>\n <li>Partner with the General Sales Manager and Account Executives to ensure successful campaign execution</li>\n <li>Provide strategic and tactical support across:</li>\n <ul>\n  <li>Digital marketing campaigns (approx. 50% of workload)</li>\n </ul>\n <li>Deliver insights, updates, and recommendations to improve campaign performance</li>\n <li>Respond quickly and effectively to client needs, acting as a true “go-to” problem solver</li>\n</ul>\n<p><u>Internal Support & Execution</u></p>\n<ul>\n <li>Collaborate with internal teams to ensure seamless campaign implementation and reporting</li>\n <li>Build presentations, reports, and performance summaries using tools like PowerPoint and Excel</li>\n <li>Support scheduling, workflow coordination, and project management across multiple campaigns<strong> </strong></li>\n</ul>\n<p><u>Digital Marketing Responsibilities</u></p>\n<ul>\n <li>Support and optimize campaigns across:</li>\n <ul>\n  <li>Google Ads (search/display)</li>\n  <li>SEO initiatives</li>\n  <li>Website performance and updates</li>\n  <li>Email marketing and drip campaigns</li>\n </ul>\n <li>Work closely with SEO partners/managers to ensure:</li>\n <ul>\n  <li>Proper resource allocation</li>\n  <li>Continuous improvement in rankings and performance for office websites</li>\n </ul>\n <li>Manage and execute email drip campaigns for the General Sales Manager and sales team as a main part of the outbound sales strategy.</li>\n</ul>\n<p><u>Content & Social Media Management</u></p>\n<ul>\n <li>\n  <ul>\n   <li>Oversee and maintain social media platforms\n    <ul>\n     <li>Plan and publish weekly posts</li>\n     <li>Ensure consistent branding and messaging</li>\n    </ul></li>\n   <li>Maintain and update multiple office websites with fresh, relevant content</li>\n  </ul></li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>2–5+ years of experience in digital marketing, client success, or account management</li>\n <li>Strong working knowledge of:</li>\n <ul>\n  <li>Google Ads</li>\n  <li>SEO best practices</li>\n  <li>Website CMS platforms - WordPress</li>\n  <li>Email marketing platforms (e.g., Salesloft Mailchimp, HubSpot, Constant Contact)</li>\n </ul>\n <li>Experience with Microsoft Office Suite:</li>\n <ul>\n  <li>Excel (data tracking/reporting)</li>\n  <li>PowerPoint (client presentations)</li>\n  <li>Outlook (communication & scheduling)</li>\n </ul>\n <li>Familiarity with Canva or similar design tools</li>\n <li>Excellent organizational and multitasking abilities</li>\n <li>Strong communication and interpersonal skills, especially in face-to-face client settings</li>\n <li>Ability to be both proactive and highly responsive in a deadline-driven environment</li>\n</ul>\n<p> </p>\n<p>Key Traits for Success</p>\n<ul>\n <li>Highly responsive, “Johnny-on-the-spot” mindset</li>\n <li>Solutions-oriented with a strong sense of ownership</li>\n <li>Comfortable managing multiple priorities simultaneously</li>\n <li>Strong attention to detail and follow through</li>\n <li>Team player with a positive, client-first attitude</li>\n</ul>\n<h2>Benefits</h2>\n<p><strong> </strong><strong>Why Salem?</strong></p>\n<ul>\n <li>Health, dental, vision and life insurance</li>\n <li>401k retirement plan</li>\n <li>Paid holidays and vacation time</li>\n</ul>\n<h2>EEO Statement</h2>\n<p>Come see how Salem is <strong>DIFFERENT</strong> and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. </p>\n<p> </p>\n<p>#advertising #sales #media #broadcast #radio #digital #marketing</p>\n<p> </p>\n<p>#HP1 </p>",
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