Service Partner - Incident Management

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  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Clark Freeport Zone, Pampanga, Philippines, 2009, Philippines",
    "city": "Clark Freeport Zone",
    "region": "Pampanga, Philippines",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:29:11.320Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Clark Freeport Zone, Pampanga, Philippines, 2009, Philippines",
      "city": "Clark Freeport Zone",
      "region": "Pampanga, Philippines",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "remote_policy": null,
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  "list_job": {
    "id": "145",
    "isRemote": null,
    "location": {
      "city": "Clark Freeport Zone",
      "state": "Pampanga, Philippines"
    },
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    "departmentId": "18782",
    "locationType": "0",
    "jobOpeningName": "Service Partner - Incident Management",
    "departmentLabel": "Service Partner Manager Team",
    "employmentStatusLabel": "Probationary"
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  "detail_job_opening": {
    "location": {
      "city": "Clark Freeport Zone",
      "state": "Pampanga, Philippines",
      "postalCode": "2009",
      "addressCountry": "Philippines"
    },
    "datePosted": "2023-06-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold;\">Position:</span>            Service Partner - Incident Management</p>\n<p><span style=\"font-weight: bold;\">Work Location:</span> Clark Global City Philippines Office</p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 15px;\">Prior experience in business development, sales, partnerships, community management, and other relevant roles</span></li>\n<li><span style=\"font-size: 15px;\">Strong written and verbal communication skills, ability to clearly communicate with individuals from a variety of countries and locations.</span></li>\n<li><span style=\"font-size: 15px;\">Excellent negotiating skills.</span></li>\n<li><span style=\"font-size: 15px;\">Multi-tasking is a must.</span></li>\n<li><span style=\"font-size: 15px;\">Proficiency in MS Excel, Word, Outlook</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold;\">Professionalism</span><span style=\"font-size: 15px;\"> – TRT employs people to deliver outcomes not to fraternize.</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold;\">Resilience</span><span style=\"font-size: 15px;\"> – Client needs can change in an instant, so TRT employees are required to reprioritize and customize based on such changes.</span></li>\n<li><span style=\"font-size: 15px; font-weight: bold;\">Obsession with Details</span><span style=\"font-size: 15px;\"> – attention to detail sets us apart from other providers and helps our client to best manage financial, operational, and compliance risks.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Job Functions:</span></p>\n<p>Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold;\">Primary Workflow:</span></p>\n<p>• Monitor Incidents and escalate/notify per policies and procedures until resolution and End-User satisfaction.</p>\n<p>• Identifying improvement gaps and implementing corrective measures.</p>\n<p>• Reviewing and overseeing all financial activities, performance, and documentation.</p>\n<p>• Maintaining and deepening positive relationships with existing service partners</p>\n<p>• Managing, monitoring, and reviewing business operations.</p>\n<p>• Develop and deploy standard best practices for service partners working closely with Technical Service team for cases.</p>\n<p>• Responsible in helping to meet/achieve Customer SLA.</p>\n<p>• Supports the Client Account Manager and Business Delivery Managers for individual clients’ services.</p>\n<p>• Deliver a great experience to Service Partners when working within TRT.</p>\n<p>• Ensure proper documentation are created, reviewed, updated, and stored.</p>\n<p>• Ensures that the Service Partner Database are always updated.</p>",
    "compensation": "PHP 40,000-80,000",
    "departmentId": "18782",
    "locationType": "0",
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    "jobOpeningName": "Service Partner - Incident Management",
    "departmentLabel": "Service Partner Manager Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://trtglobalsolutions.bamboohr.com/careers/145",
    "employmentStatusLabel": "Probationary"
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