Home › Companies › Rrdonnelley › Supv - Customer Service - Litho
Supv - Customer Service - Litho
Rrdonnelley · Durham, NC, United States · Active · $68,500–$106,900 / year · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Rrdonnelley |
| Title | Supv - Customer Service - Litho |
| Normalized title | - |
| Department / team | Manufacturing |
| Location | Durham, NC, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $68,500–$106,900 / year |
| Status | active |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Rrdonnelley. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Durham. | Open |
| Department jobs | Active postings in Manufacturing. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Rrdonnelley |
| Source | 38c0fd65-587d-4cc3-b3d4-db1d7677dba2 |
| ATS provider | SmartRecruiters |
Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Accountable for management activities directed at work teams responsible for the completion of assignments and production of print products or services. Review daily/weekly/monthly production requirements and develop work plans for the teams supervised. Review productivity and output of teams and review result for completion. Recommend measures to improve methods, performance, and quality of products or services and suggests changes to the working conditions to increase efficiency and safety. Provide counsel to employees in their effort to accomplish the assignments, communicate desired end results, and the steps necessary to achieve goals.
Responsibilities
Provides leadership, vision, and direction to the Customer Care Representatives for a plant. Facilitates short and long-range workload planning by effective staffing and resource allocation. Conducts resource analysis to determine staffing levels and communicates results to Customer Care Manager. Provides leadership to develop better methods, improved quality, customer loyalty, high productivity, and lower operating costs. Works with the Manager, Customer Care, and sales to execute tactical customer care plans regarding service distinctiveness, customer loyalty, and sales. Maintains visibility within the Customer Care area by performing regular quality assurance gauging and feedback sessions with all Customer Care Representatives. Resolves complex customer problems. Reviews, monitors, and recommends improvements to Customer Care processes and procedures. Enforces these policies and procedures through the Customer Care Representatives. Communicates executes and monitors tactical customer plans to ensure customer satisfaction and that segment goal are met. Develops or participates in the preparation of annual budgets and holds others accountable for attaining the budget goals. Plans, assign, and reviews work of staff to ensure that group objectives are met. Hires, trains, develops, and manages staff to ensure that a qualified staff exists to meet group objectives. Performs other related duties and participates in special projects as assigned.
Education
Min/Preferred
Minimum
Education Level
4 Year / Bachelors Degree
Bachelor's degree
Description
Years of Experience
Minimum Years of Experience
4
Comments
4+ years of related experience and/or training; or equivalent combination of education and experience.
Skills and Certifications
The position also requires a thorough background in printing processes and terminology. Advanced personal computer skills ability is required in working with Microsoft Office software including E-Mail, Outlook, Word, Excel, PowerPoint, Access, and the use of Internet Explorer.
Occasional – Activity or condition exists up to 1/3 of the time.
Frequent – Activity or condition exists from 1/3 to 2/3 of the time.
Constant – Activity or condition exists 2/3 or more of the time.
All your information will be kept confidential according to EEO guidelines.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
Full job record
| Job ID | e3452e6ae0af463ba20612d51efb3de4e3e3a5f8 |
| Org ID | 8640e3a1-3b4e-4901-b4c6-a19743f272ff |
| Source ID | 38c0fd65-587d-4cc3-b3d4-db1d7677dba2 |
| Board ID | 38c0fd65-587d-4cc3-b3d4-db1d7677dba2 |
| Provider | smartrecruiters |
| Provider Job Key | 744000130548589 |
| Title | Supv - Customer Service - Litho |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Durham, NC, United States |
| Department | Manufacturing |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NC |
| City | Durham |
| Salary Raw | USD 68500-106900 year |
| Salary Min | 68,500 |
| Salary Max | 106,900 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.smartrecruiters.com/RRDonnelley/744000130548589-supv-customer-service-litho |
| Apply URL | https://jobs.smartrecruiters.com/RRDonnelley/744000130548589-supv-customer-service-litho?oga=true |
| First Seen At | 2026-06-06 10:36:49Z |
| Last Seen At | 2026-06-06 19:53:58Z |
| Last Checked At | 2026-06-06 19:53:58Z |
| Last Changed At | 2026-06-06 19:53:58Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 15:37:29Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=rrdonnelley/date=2026-06-06/2026-06-06T19-53-28-330Z-ac3eea4794ea01097cae62897178a5a970a465c55f131f0243adc88221375c57.json |
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