Business Analyst

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    "description": "<p><span style=\"font-size: 18pt\">Business Analyst</span></p>\n<p><span style=\"font-size: 10pt\">Department: Solutions</span></p>\n<p><span style=\"font-size: 10pt\">Location: Global / Remote</span></p>\n<p><span style=\"font-size: 10pt\">Reports To: Director, Technology &amp; Solutions</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-size: 18pt\">Position Summary</span></span></p>\n<p><span style=\"font-size: 10pt\">The Business Analyst is a key player in the Discovery, Design, and Build phases of our projects. </span><span style=\"font-size: 10pt\">This role acts as a lead on projects with responsibilities that include the following:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Facilitating the project discovery process through workshops and defining client requirements </span><span style=\"font-size: 10pt\">and scope.</span></li>\n<li><span style=\"font-size: 10pt\">Assisting in project scope estimation.</span></li>\n<li><span style=\"font-size: 10pt\">Working closely with the design team to determine best practices and project scope for the </span><span style=\"font-size: 10pt\">various eCommerce platforms.</span></li>\n<li><span style=\"font-size: 10pt\">Outlining the work necessary to fulfill the client’s requirements and expectations through the </span><span style=\"font-size: 10pt\">use of User Stories and Tasks.</span></li>\n<li><span style=\"font-size: 10pt\">Driving projects forward through continuous engagement with both internal and client-facing </span><span style=\"font-size: 10pt\">teams.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">As an integral component in the planning and execution of platform requirements, integrations, </span><span style=\"font-size: 10pt\">migrations, and data planning, the BA will create documentation, define roadmaps, and assist </span><span style=\"font-size: 10pt\">with project planning, prior to working with the development team on the expectations of new </span><span style=\"font-size: 10pt\">builds.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Organizational Values</span></p>\n<p><span style=\"font-size: 10pt\">Our Core Values are the foundation of our team.  We expect our team members to uphold these values at work and within the community.</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Relentlessly Client-Centric</span> - We prioritize our clients' results ahead of everything. We make decisions from our clients' POV.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Trusted and Consultative</span> - We earn our clients' trust by guiding and consulting them through difficult decisions. We do what we say we're going to do, internally and externally.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Collaborative, Approachable, and Authentic </span>- We operate as one team, internally and externally. We're empathetic with one another and our clients. We're kind in all circumstances.</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Adaptable and Constantly Learning</span> - And have fun doing it. We deliver work we're proud of with excellence and care. We constantly strive for our clients and team members.</span><br><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Passionate to Achieve and Win</span> - We learn quickly and create positive change.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Accountable For</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Partner with the sales team during the discovery process to align with business goals </span><span style=\"font-size: 10pt\">and determine what areas need further review and additional understanding</span></li>\n<li><span style=\"font-size: 10pt\">Outline missing requirements and expectations from the client and run workshops that </span><span style=\"font-size: 10pt\">assist in closing these gaps for a more robust understanding of the project as a whole</span></li>\n<li><span style=\"font-size: 10pt\">Assist in creating additional documentation that outlines the technical approach of the </span><span style=\"font-size: 10pt\">project and any estimates that may have been modified via output of the discovery </span><span style=\"font-size: 10pt\">sessions</span></li>\n<li><span style=\"font-size: 10pt\">Establishing technical credibility and professional rapport with Client and Client account </span><span style=\"font-size: 10pt\">partners through product demonstrations and technical discovery calls</span></li>\n<li><span style=\"font-size: 10pt\">Determining the optimal and most cost-effective solutions</span></li>\n<li><span style=\"font-size: 10pt\">Providing cost and timeline estimates to clients and stakeholders</span></li>\n<li><span style=\"font-size: 10pt\">Validate and verify that requirements have been properly mapped to actual business </span><span style=\"font-size: 10pt\">needs, have been approved by relevant stakeholders, and meet quality standards</span></li>\n<li><span style=\"font-size: 10pt\">Create new solutions using out-of-the-box thinking to enable the Client's business initiatives </span><span style=\"font-size: 10pt\">to be realized</span></li>\n<li><span style=\"font-size: 10pt\">Routinely engage with sales and development teams to provide product and Client </span><span style=\"font-size: 10pt\">feedback and find opportunities to further improve our products, sales/implementation </span><span style=\"font-size: 10pt\">processes, and overall customer experience</span></li>\n<li><span style=\"font-size: 10pt\">Identify and apply internal resources (Account Executives, Solutions Engineers, etc.) to </span><span style=\"font-size: 10pt\">build roadmaps, assist in sales cycles, and close business deals</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Client-Facing Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Work with stakeholders to gather both high-level and precise-level requirements that will </span><span style=\"font-size: 10pt\">be used in the architecture of eCommerce solutions, either at a project or feature level, </span><span style=\"font-size: 10pt\">adhering to best practices as determined by CQL</span></li>\n<li><span style=\"font-size: 10pt\">Documenting requirements into a cohesive set of documentation that includes </span><span style=\"font-size: 10pt\">ecosystem diagrams, Technical Approach documentation, and project-level overview and </span><span style=\"font-size: 10pt\">timelines</span></li>\n<li><span style=\"font-size: 10pt\">Take the lead on writing User Stories and Tasks (with team lead assistance when </span><span style=\"font-size: 10pt\">necessary) to be used by the development team when addressing needs from the client </span><span style=\"font-size: 10pt\">stakeholders</span></li>\n<li><span style=\"font-size: 10pt\">Ensures high-level requirements are gathered and translated into User Stories, providing </span><span style=\"font-size: 10pt\">guidance to the Technical Team for development and/or additional discussion</span><br></li>\n<li><span style=\"font-size: 10pt\">Understand various eCommerce platforms that CQL represents to provide insight into </span><span style=\"font-size: 10pt\">various projects, as well as pros/cons of different platforms based on a Client’s needs</span></li>\n<li><span style=\"font-size: 10pt\">Estimating and managing the project scope, budget, and feature timelines, helping to </span><span style=\"font-size: 10pt\">drive client success and perception of the project as a whole</span></li>\n<li><span style=\"font-size: 10pt\">Executing site audits for new Clients in order to set up a support relationship</span></li>\n<li><span style=\"font-size: 10pt\">Works closely with clients and Solutions Specialists on the configuration of eCommerce </span><span style=\"font-size: 10pt\">platforms and related third-party apps</span></li>\n<li><span style=\"font-size: 10pt\">Participates in research on vendors and third-party applications that are used across the </span><span style=\"font-size: 10pt\">various eCommerce platforms</span></li>\n<li><span style=\"font-size: 10pt\">Client Stakeholder Consultations on various parts of the eCommerce platforms</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrating work done by the development team to the client through the use of both </span><span style=\"font-size: 10pt\">recorded and/or live demos</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Internal Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Stay up to date on various eCommerce platforms that CQL represents through </span><span style=\"font-size: 10pt\">training, seminars, and/or internal proof of concept projects</span></li>\n<li><span style=\"font-size: 10pt\">Brings teammates up to speed on customers' setup, platform configuration, codebase, </span><span style=\"font-size: 10pt\">site needs, and project goals so they are prepared to contribute as part of the technical </span><span style=\"font-size: 10pt\">team</span></li>\n<li><span style=\"font-size: 10pt\">Performs administrative tasks such as attending internal team and company-wide </span><span style=\"font-size: 10pt\">meetings, responding to emails, and time tracking</span></li>\n<li><span style=\"font-size: 10pt\">Help to develop, transform, and evolve documentation, workflows, and approaches to </span><span style=\"font-size: 10pt\">problems within CQL, with a specific focus on platform and 3rd party integration </span><span style=\"font-size: 10pt\">documentation</span></li>\n<li><span style=\"font-size: 10pt\">Working closely with the project management team to address and brainstorm solutions </span><span style=\"font-size: 10pt\">to issues related to the client</span></li>\n<li><span style=\"font-size: 10pt\">Other duties as assigned</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Education &amp; Experience Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience with the creation of both Technical and Functional Specification Documents </span><span style=\"font-size: 10pt\">at the project and feature level</span></li>\n<li><span style=\"font-size: 10pt\">Working knowledge of Cloud Platforms such as Version Control Systems (Git), CI/CD </span><span style=\"font-size: 10pt\">(GitHub Actions, Azure DevOps, Jenkins, Bamboo), Gulp, Jira, GitHub, and Bitbucket</span></li>\n<li><span style=\"font-size: 10pt\">Experience working with eCommerce platforms and knowledge of the workflows associated</span><span style=\"font-size: 10pt\"> with eCommerce as a whole, specifically Salesforce Commerce Cloud, </span><span style=\"font-size: 10pt\">Shopify, or BigCommerce.</span></li>\n<li><span style=\"font-size: 10pt\">Experience working in Agile development environments; utilizing Scrum principles to </span><span style=\"font-size: 10pt\">execute projects.</span></li>\n<li><span style=\"font-size: 10pt\">Agency experience - Experience working in a digital agency serving retail and/or other </span><span style=\"font-size: 10pt\">brands</span></li>\n<li><span style=\"font-size: 10pt\">Two (2) to four (4) years of experience in a related industry.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Other Knowledge, Skills &amp; Abilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Previous experience working with enterprise-level clients in a Pre-Sales, Business </span><span style=\"font-size: 10pt\">Analyst, or Solution Engineering capacity</span></li>\n<li><span style=\"font-size: 10pt\">Excellent speaking and presentation skills and experience, both in-person and </span><span style=\"font-size: 10pt\">over the web</span></li>\n<li><span style=\"font-size: 10pt\">Superb writing skills and confidence with both internal and external communications</span></li>\n<li><span style=\"font-size: 10pt\">Strong time management skills, allowing for multiple projects and sales cycles to run in </span><span style=\"font-size: 10pt\">parallel</span></li>\n<li><span style=\"font-size: 10pt\">Creative attitude and the ability to think “outside of the box” with a desire to develop </span><span style=\"font-size: 10pt\">solutions for enterprise-level customers</span></li>\n<li><span style=\"font-size: 10pt\">Business acumen with experience in transforming business processes to attain the business </span><span style=\"font-size: 10pt\">goals of our customers</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">Core Competencies</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Results-Focused: Strength in planning, organizing, and implementing projects to meet </span><span style=\"font-size: 10pt\">established goals.</span></li>\n<li><span style=\"font-size: 10pt\">Relationship Building: Ability to establish and maintain a good rapport and cooperative </span><span style=\"font-size: 10pt\">relationship with customers and co-workers.</span></li>\n<li><span style=\"font-size: 10pt\">Entrepreneurial Spirit: Ability to identify business opportunities, take calculated risks, and </span><span style=\"font-size: 10pt\">act quickly.</span></li>\n<li><span style=\"font-size: 10pt\">Presentation: Ability to effectively present information to a group.</span></li>\n<li><span style=\"font-size: 10pt\">Strategic Planner: Ability to offer advice and create a plan based on analysis of issues </span><span style=\"font-size: 10pt\">and trends, develop a vision for the future, and create a culture in which the long-range </span><span style=\"font-size: 10pt\">goals can be achieved.</span></li>\n<li><span style=\"font-size: 10pt\">Decision Making: Ability to select an effective course of action by understanding issues, </span><span style=\"font-size: 10pt\">comparing solutions, and drawing conclusions to resolve problems.</span></li>\n<li><span style=\"font-size: 10pt\">Fast Learner: Can quickly pick up new skills regarding newly emerging technologies, as </span><span style=\"font-size: 10pt\">well as learn the relevant parts of client's business to better understand their needs</span></li>\n<li><span style=\"font-size: 10pt\">Critical Thinking: Ability to understand and problem-solve unique problems with unusual </span><span style=\"font-size: 10pt\">constraints</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"><span>This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s at will employment status.</span></span></p>",
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