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HomeCompanies933e9bf8 7451 4e68 Ab70 C2e8647fcda5 19000101 000001Help Desk Specialist I

Help Desk Specialist I

933e9bf8 7451 4e68 Ab70 C2e8647fcda5 19000101 000001 · Patuxent River, MD, Patuxent River, MD, US, Patuxent River, MD · Hybrid · Active · $15–$17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company933e9bf8 7451 4e68 Ab70 C2e8647fcda5 19000101 000001
TitleHelp Desk Specialist I
Normalized title-
Department / team-
LocationPatuxent River, MD, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$15–$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2024-09-11 / 2026-05-31
Changed / last seen2026-06-23 / 2026-06-23

Related slices

PageWhat it containsOpen
Company jobsActive postings from 933e9bf8 7451 4e68 Ab70 C2e8647fcda5 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Patuxent River.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company933e9bf8 7451 4e68 Ab70 C2e8647fcda5 19000101 000001
Source3730992c-0936-4526-a970-7326632a3d04
ATS providerADP Workforce Now Recruiting

Description

ShadowObjects, LLC is currently seeking candidates for the position of Help Desk Specialist I. Position is onsite with possible hybrid option. JOB DUTIES/RESPONSIBILITIES: - Answering and remediating trouble calls during business hours for approximately 30 resident students, 53 ISG faculty and staff and 25 support contractors. -Answering all Tier 1 calls, create and remediate Tier 1 tickets, escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations. -Experience with generating help desk tickets in the NPS Ivanti Service Desk system. - Support technologies including computer hardware and software, computer assisted information retrieval, data communication networks, local area networks and technology interfaces. -Determine if equipment is covered by warranty or maintenance contract and process accordingly. -Remove and replace defective hardware components. Perform all upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC). -Troubleshoot and resolve conflicts between ISG operating requirements and NPS/DSCA software, systems, applications, hardware/devices, and operating systems. -Keep customers informed on request status and progress. Perform trend analysis on common and recurring issues. -Ensure the integrity and availability of all ISG computer and mobile computing systems by patching and updating ISG network connected systems. -Monitor, maintain and service ISG Local Area Network (LAN) and ensure access to LAN by ISG faculty and staff. -Update and maintain Operating System and application software at least monthly and whenever critical security updates are available. REQUIREMENTS : At least one year experience installing, operating, maintaining and troubleshooting various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), as well as experience in various techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software. All support personnel must possess “CompTIA Security+” or other acceptable cybersecurity workforce certifications as required in DoD 5270 at the IAT-2 level -or- obtain certification within 12 months of being assigned to the contract. SECURITY CLEARANCE REQUIREMENT : Currently holds a T3 DoD SECRET clearance is required. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.

Full job record

Job IDe316445ba4b6122386d9d32d034d5f77284737aa
Org IDa3085770-8355-4ddc-a3ce-c214a3765311
Source ID3730992c-0936-4526-a970-7326632a3d04
Board ID3730992c-0936-4526-a970-7326632a3d04
Provideradp_workforcenow
Provider Job Key487381
TitleHelp Desk Specialist I
Normalized Title
Statusactive
Activeyes
Location TextPatuxent River, MD, Patuxent River, MD, US, Patuxent River, MD
Department
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMD
CityPatuxent River
Salary Raw15.25 To 17 (USD) Hourly
Salary Min15.25
Salary Max17
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=933e9bf8-7451-4e68-ab70-c2e8647fcda5&ccId=19000101_000001&lang=en_US&type=JS&jobId=487381&jwId=9201042035225_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=933e9bf8-7451-4e68-ab70-c2e8647fcda5&ccId=19000101_000001&lang=en_US&type=JS&jobId=487381&jwId=9201042035225_1
First Seen At2026-05-31 18:27:13Z
Last Seen At2026-06-23 13:33:46Z
Last Checked At2026-06-23 13:33:46Z
Last Changed At2026-06-23 13:33:46Z
Inactive At
Source Posted At2024-09-11 18:59:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=933e9bf8-7451-4e68-ab70-c2e8647fcda5|19000101_000001/date=2026-06-23/2026-06-23T13-33-46-445Z-2f651710a410777d9b8bb176b21ad2f9d81ec4016d645a4df8517c446170d329.json
Event Fields
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