Assistant Key Account Manager

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    "description": "<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">Who we are</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production &amp; Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. <br><br></span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">The team you will be part of</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">The part you will play</span></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">As a </span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">Key Account Manager</span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">, you will be responsible for the day- to-day commercial and operational success of CPD brands across Malaysia’s leading e- marketplaces (Shopee, Lazada, and TikTok Shop). This role is designed for a high-energy “doer” who can balance commercial negotiations with rigorous operational follow-through to ensure our brands are always available, visible, and competitive.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">As a Assistant Key Account Manager, you will take charge of </span><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\"><br><br></span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Account Management &amp; Commercial Execution</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Drive the daily sales performance for assigned platforms to meet monthly and quarterly GMV targets.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Execute the promotional calendar, ensuring campaigns are set up accurately and on time.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Manage the backend of e-marketplaces (Seller Centres), and oversee product uploads, pricing updates, and voucher creations.</span><span style=\"font-family: Arial,sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Operational Excellence &amp; Store Health</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Inventory Management: Closely monitor stock levels and coordinate with the Supply Chain team to ensure timely replenishment, especially for top-selling products.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Store Metrics: Maintain “Perfect Store” standards by monitoring Chat Response Rates, Shipping Lead Times, and Seller Ratings to ensure it remains a preferred seller.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Content Maintenance: Ensure all product listings have optimized titles, descriptions, and high-quality images/banners that comply with brand guidelines.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Campaign Operations &amp; Visibility</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Coordinate with the design and marketing teams to ensure all digital assets (banners, landing pages) are localized and uploaded correctly for every campaign.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Monitor on-platform search rankings and visibility, ensuring our products are easy for consumers to find.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Execute submissions and participate in platform-led marketing initiatives to maximize traffic.</span></li>\n</ul>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\"><br>Data Tracking &amp; Reporting</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Provide weekly and monthly reports on sales performance, traffic, and conversion rates.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Monitor competitor pricing and promotional activities daily, providing quick feedback to the commercial team.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Track and reconcile trade spend (marketing investments and discounts) to ensure budget compliance.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Partner Relations</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Maintain a professional working relationship with platform Category Managers to secure better visibility and campaign slots.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Work closely with the warehouse and logistics partners to troubleshoot any fulfillment or delivery issues.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">What we are looking for - the ideal profile</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Experience: 2–4 years of experience in E-commerce operations or account management. Experience in FMCG or high-volume retail is a plus.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Technical Proficiency: Hands-on experience with Shopee Seller Centre, Lazada Business Advisor, and/or TikTok Shop Seller Center is essential.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Operational Rigor: Highly organized with a \"zero-defect\" mindset regarding pricing and stock management.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Analytical Skills: Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) to manage large sets of SKU data and sales reports.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Mindset: A proactive problem-solver who is comfortable with the fast-paced, sometimes unpredictable nature of e commerce logistics and campaign cycles.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt\">Communication: Strong command of English. (Local language skills are a bonus but not a mandatory requirement for this specific profile).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">In return, you will be getting</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business    </span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts</span><span style=\"font-family: Arial,sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">We also offer</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">Best of Both Worlds</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.<br><br></span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">Culture that Brings Out the Best</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.<br><br></span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">Grow Without Limits</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.<br><br></span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-weight: bold\">Rewarding You Right</span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt\">We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.<br></span><span style=\"font-family: Arial,sans-serif; font-size: 10pt\"><br></span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 10pt; font-style: italic\">Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties </span></p>",
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