Ki Niseko - Front Desk Supervisor/木ニセコ フロントデスクスーパーバイザー

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  "location": {
    "raw": "Kutchan-cho, Abuta-gun, Hokkaido, 0440080, Japan",
    "city": "Kutchan-cho, Abuta-gun",
    "region": "Hokkaido",
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    "confidence": 0.8
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  "list_job": {
    "id": "199",
    "isRemote": null,
    "location": {
      "city": "Kutchan-cho, Abuta-gun",
      "state": "Hokkaido"
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    "departmentId": "18552",
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    "jobOpeningName": "Ki Niseko - Front Desk Supervisor/木ニセコ フロントデスクスーパーバイザー",
    "departmentLabel": "Front Desk",
    "employmentStatusLabel": "Full-Time (PLE)"
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  "detail_job_opening": {
    "location": {
      "city": "Kutchan-cho, Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "0440080",
      "addressCountry": "Japan"
    },
    "datePosted": "2023-05-23",
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    "description": "<p>The Role</p>\n<p>Main responsibilities would include but are not limited to the following:</p>\n<ul>\n<li>Act as Duty Manager ensuring tasks are completed for smooth day to day operations of Front Desk, Bell and Guest Shuttles.</li>\n<li>Assist the Front Desk Manager to train Front Desk staff and provide high quality of service to our Guests.</li>\n<li>Coach and counsel the Front Desk entry level staff.</li>\n<li>Resolve any Guest issues on the day or escalate to the Front Desk Manager.</li>\n<li>Liaise with other teams such as Housekeeping, Concierge, F&amp;B, Ski Valet, Maintenance and Spa to ensure a seamless experience for Guests in the hotel.</li>\n<li>Assist with the updating and development of Front Desk policies and procedures.</li>\n<li>\n</li></ul>\n<p>Knowledge and Skill Requirements</p>\n<ul>\n<li>Minimum 2 years experience in hotel Front Office or similar role.</li>\n<li>Supervisory experience a plus.</li>\n<li>Passionate about hospitality service.</li>\n<li>Professional attitude.</li>\n<li>Team player with excellent communication skills.</li>\n<li>Intermediate spoken Japanese and English.</li>\n</ul>\n<p><br></p>\n<p>Employment Package Details</p>\n<p><span style=\"font-weight: bold\">Employment Period:</span><span> </span>Ongoing full time year round</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Contract Value:</span><span> </span>¥5,000,000 to ¥5,800,000<br>(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Location:</span><span> </span>Niseko, Hokkaido, Japan</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Working Hours:</span><br></p>\n<ul>\n<li><br><span>Average 40 hours per week (shift times vary by season)</span></li>\n<li><br><span>120 days off per year</span></li>\n<li><br><span>Sick leave: 5 days</span></li>\n<li><span>Annual paid leave: 10days (after 6 months of employment)</span></li>\n</ul>\n<p><br></p>\n<p>Benefits</p>\n<ul>\n<li>Flexi-time system with paid overtime</li>\n<li>Health, social, and employment insurance</li>\n<li>Visa sponsorship</li>\n<li>Staff accommodation available</li>\n<li>Grand Hirafu season pass available at a discounted rate</li>\n<li>Free ski or snowboard lessons (availability dependent)</li>\n<li>Discounts on HTM services and businesses</li>\n<li>Access to language and work relevant training subsidy</li>\n</ul>\n<p><br></p>\n<p>Starting Date: Available now</p>\n<p><br></p>\n<p>Note: Please include a photograph of yourself with your resume</p>\n<p><br></p>\n<p>主な業務は以下ですが、これらに限られたものではありません。</p>\n<p><br></p>\n<ul>\n<li>フロントデスクマネージャーの補佐を行い、フロントデスク、ベル、ドライバーの営業がスムーズに行われる事を確認する。</li>\n<li>スタッフのトレーニングを手伝い、ゲストが期待する質の高い接客が出来るようにする。</li>\n<li>フロントデスクの新人スタッフを指導、およびサポート。</li>\n<li>ゲストの問題解決をお手伝いする、またはフロントデスクマネージャーに対応を依頼する。</li>\n<li>ハウスキーピング、コンシェルジュ、料飲、メンテナンス、などの他のチームと連携して、ホテルのゲストに快適なステイを提供する。</li>\n<li>フロントデスクのポリシーとプロセスを確認し、更新や改良のサポートをする。</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">応募資</span><span style=\"font-weight: bold\">格</span></p>\n<ul>\n<li>最低2年のフロントデスク勤務経験者</li>\n<li>おもてなしサービスに情熱をお持ちの方</li>\n<li>優れたコミュニケーション力をお持ちの方</li>\n<li>チームで協力して業務を遂行できる方</li>\n<li>中級レベルの英語力と日本語力</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">勤務時間</span></p>\n<ul>\n<li>週40時間のシフト制、週休2日制</li>\n<li>基本1日9時間（実働8時間）</li>\n<li>年間休日120日</li>\n<li>6ヶ月経過後の年次有給休暇数：10日</li>\n<li>傷病休暇5日</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">給与</span></p>\n<ul>\n<li>年俸500～580万円<br>(上記年棒を14分割し、毎月の給与と年2回の賞与に分けて支給)</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">勤務地</span></p>\n<ul>\n<li>北海道ニセコエリア（Ki Niseko）</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">雇用期間</span></p>\n<ul>\n<li>定めなし</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">待遇</span></p>\n<ul>\n<li>社会保険完備</li>\n<li>社員寮あり（有料）</li>\n<li>冬季シーズンリフトパス割引購入可能</li>\n<li>無料スキー・スノーボードグループレッスン（空き状況による）</li>\n<li>スキー・スノーボードレンタル割引制度</li>\n<li>学習支援プログラム有り</li>\n</ul>\n<p><br></p>\n<p>ご応募の際には<span style=\"font-weight: bold\">写真付き</span>履歴書をお送りください。</p>",
    "compensation": "¥5.0 - 5.8m",
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    "jobOpeningName": "Ki Niseko - Front Desk Supervisor/木ニセコ フロントデスクスーパーバイザー",
    "departmentLabel": "Front Desk",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://htmniseko.bamboohr.com/careers/199",
    "employmentStatusLabel": "Full-Time (PLE)"
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