Client Operations Supervisor

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      "legalNotice": "<div id=\"isPasted\">Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.</div><div>Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.</div>",
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:13.5pt;white-space:pre-wrap;\">As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Support management of studio staff on duty</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Develop effective and cooperative relationships with clients/staff</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Support the S/GM and AGM with studio Marketing strategy. &nbsp;This may include:&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Acquisition tactics&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Client and community initiatives&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Studio and team engagement&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Corporate lead generation and outreach</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Assist with fuel bar and retail inventory control and counts&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;text-align:start;\"><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Manage studio systems:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Zendesk</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Brandbot</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Lead with prompt and effective internal and external communication&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;text-align:start;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Maintaining brand standards and all studio facilities responsibilities including but not limited to:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Retail and Fuel Bar customer service delivery</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Fuel Bar pre and post class orders&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Merchandising</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Maintaining brand standards</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Identifying opportunities to drive sales and elevate the client experience</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;text-align:start;\"><b><strong style=\"font-size:13.5pt;white-space:pre-wrap;\">Company Culture Responsibilities:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Represent the Barry’s brand within the studio and throughout the fitness community.&nbsp;</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Assist in participating in and enhancing the community with your studio and regional teams.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Strong customer service skills</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Availability to work 5 shifts including weekends and public holidays</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Friendly, outgoing personality and enjoy social interaction</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Exhibits enthusiasm for the studio and for the job</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Must be a patient, courteous listener, able to show empathy</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Responding to clients request with a can-do attitude</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Cooperative manner with an optimistic attitude</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Ability to prioritize and work within a fast-paced environment</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Have an eye for detail and care for the studio’s appearance and cleanliness</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Effective team player</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Maintain a professional appearance and behavior</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Demonstrate excellent communication skills</span></li><li style=\"font-size:11pt;margin:0px;line-height:1.38;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Candidates must be at least 18 years or older to apply</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. &nbsp;If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([email protected]).</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><span style=\"font-size:13.5pt;white-space:pre-wrap;\">Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;margin:0px;line-height:1.5;padding:0px;\"><br></p>"
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