Inside Account Manager - Tru-Flow

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    "requisitionDescription": "<div><div><p data-pasted=\"true\" style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.</span></em></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, TX.&nbsp;</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Job Information</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">The Inside Account Manager is responsible for managing a portfolio of existing customer accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. The Inside Account Manager exercises independent judgment and decision-making in managing complex customer needs and balancing company margin targets with customer expectations.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Key Responsibilities</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Serve as the lead point of contact for assigned customer accounts across all service and sales needs</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Maintain and grow customer relationships through proactive communication, order management, and performance reviews</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Provide accurate reporting for assigned accounts</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Maintain up-to-date knowledge of products, pricing models, and market trends</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Qualifications:</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">3+ years of experience in sales, account management, or customer service in a B2B environment</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Proven ability to manage complex customer relationships and make independent business decisions</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Strong analytical skills and ability to interpret sales data to support pricing strategies</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Excellent verbal and written communication skills</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Bachelor&rsquo;s degree in business, Communications, or related field preferred</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Experience in sizing and quoting pneumatic and electric actuators</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Physical Demands&nbsp;</strong></span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Frequently required to stand</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Frequently required to walk</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Continually required to sit</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Continually required to utilize hand and finger dexterity</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Occasionally balance, bend, stoop, kneel or crawl</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Continually required to talk or hear</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Continually utilize visual acuity to read technical information and/or use a keyboard</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Occasionally required to lift/push/carry items up to 25 pounds</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Occasionally work near moving mechanical parts</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Occasionally exposure to outside weather conditions</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)</li></ul></div><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Work Environment</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>The Perks of Working Here</strong></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:</span></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;Medical, Dental &amp; Vision Insurance with multiple plan options</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;Company-paid Life and Disability Insurance</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;401(k) with company match</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;Health Savings &amp; Flexible Spending Accounts</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;Employee Assistance Program (includes 3 free counseling sessions)</li><li style=\"margin-left: 0in; font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;Identity Theft Protection at discounted rates</li></ul></div><p style=\"margin-left:.25in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><em>This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.</em></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><em>FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.</em></span></p><p style=\"margin-left:0in;\"><em><span style=\"font-family: tahoma, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\">FloWorks participates in the US Government&rsquo;s E-Verify program.</span></em></p></div></div>\n",
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