Resident Support Liaison

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    "raw": "OC - Ocala, FL 34481; 8445 SW 80th Street, Ocala, FL, 34481, USA",
    "city": "Ocala",
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    "jobId": 282524,
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    "jobTitle": "Resident Support Liaison",
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    "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><em>On Top of the World Communities is different from all the rest! We offer decades of family owned expertise providing unmatched experience and dedication to building quality, energy efficient homes in a well designed, amenity rich community.</em></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">The Resident Support Associate Level 1 is responsible for delivering excellent customer service to the residents of On Top of the World Communities. This position serves as the first point of resident contact for walk-in traffic, general phone and email inquiries, work orders, modifications and scanning.</span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Benefits of being part of our World:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Paid Time Off &amp; Holidays after 90 days</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Vacation Time</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Fitness Membership Discount</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Eligible for Medical benefits after 90 days</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Company paid life insurance policy</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Employee Referral Program</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Employee Assistance Program</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Telehealth</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Educational Assistance</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Matching 401k</span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Responsibilities:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Interacts with residents, contractors, and guests via walk-in, telephone or email to provide information on community rules, modifications, work orders, amenities etc. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Handles and resolves resident complaints</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Handles walk-in inquiries and trains residents on the check-in kiosk</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Assists with voicemails and answering phones as time allows</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Handles resident processes and matters in accordance with company guidelines</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Obtains and examines all relevant information in order to assess and validate complaints and determine possible causes</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Analyzes information and evaluates results to choose the best solution and effectively solve problems</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Effectively navigates databases utilized by the department</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Maintains a close working relationship with residents, visitors and related OTOW departments</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Performs all duties in adherence to Company standards </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Maintains a positive and professional demeanor toward all residents, visitors and co-workers </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Performs other duties as assigned</span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Education and Experience:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">High School Diploma or equivalent required</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Previous customer service experience preferred</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0.5in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Skills and Knowledge:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Must be able to read, write and understand English with strong business written and verbal communication and listening skills</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Computer skills, including Microsoft Office, required</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Must be able to read, understand, interpret and apply most community rules, regulations, and governing documents</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Must be outgoing, self-confident, enthusiastic and motivated, with an understanding of human behavior and possess proven conflict resolution and problem solving skills</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Strong organizational, decision-making, planning and research skills </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Must have the ability to prioritize and manage a variety of tasks efficiently</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Strong humanistic skills, initiative, good judgment, and the ability to express thoughts clearly and simply</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0.5in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Personal Attributes:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Strong interpersonal skills</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Honesty and integrity</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"background-color:#ffffff;\">Team builder and team player</span></span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Emotionally intelligent</span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Self-motivated </span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Strong work ethic</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Commitment to diversity, equity and inclusion</span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Certifications or Licenses</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">A valid Florida Drivers License with acceptable driving history is preferred</span></span></li>\r\n</ul>",
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