Customer Service Engineer

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          "text": "<p><strong>Responsibilities</strong><br>\n• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.<br>\n• Provide support to client identified VIPs<br>\n• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.<br>\n• Perform Install/Move/Add or Change (IMAC) activities.<br>\n• Perform all assigned desk-side support activities<br>\n• Display outstanding technical and professional services skills at all times<br>\n• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines<br>\n• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair<br>\n• Understands and follows all documented service operations policies and procedures.<br>\n• Other duties or certifications may be assigned to meet business needs<br>\n&#xa0;<br>\n<strong>Education and Experience:</strong><br>\n• Typically requires technical school certification or equivalent of 2-4 years of relevant experience<br>\nCertifications and/or Qualifications:<br>\n• Maintain all required OEM Certifications as directed by Management<br>\n• Knowledge of relevant software and hardware systems<br>\n• Understanding of ITIL methodologies<br>\n• A+ certification is desired<br>\n• May require additional customer-specific certifications or training as required</p><p><br>\n<strong>Skills:</strong><br>\n• Excellence in communication and customer-facing skills<br>\n• Strong oral, written and interpersonal skills<br>\n• Ability to follow instructions and processes with minimal instruction<br>\n• Ability to lift and or move various computer equipment up to 50 lbs.<br>\n• Must own a basic repair kit<br>\nAdditional requirements may exist if offer of employment is extended</p>",
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          "text": "<p>Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.</p>",
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