FWS Computer Help Desk Assistant I Summer 2026

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    "requisitionDescription": "<div><p>This position is funded through Federal Work Study (FWS) funds.</p><p data-pasted=\"true\"><strong>Supervisor:</strong> Cheryl Swanson</p><p><strong>Hours Per Week:</strong> 6-8</p><p><strong>Location:</strong> Campus</p><p><strong>Position Duration:</strong> Academic Year (can be per semester)</p><h2>Position Overview</h2><p>This position is the first level of support when students and staff have technology questions. This position answers many of the questions that come to the Help Desk but also passes questions on to full time staff.</p><h2>Major Areas of Responsibility</h2><ul><li>Be the friendly face or voice when people contact the Help Desk.</li><li>Make sure that if you can&#39;t answer the question or solve the problem, you pass it along to a full time IT staff person.</li><li>Delivery and pick up of equipment on campus.</li><li>Willing to learn new things and ask questions.</li></ul><h2>Working Conditions</h2><ul><li>Help Desk hours are Monday - Thursday 8-6:30 and Friday 8-5. &nbsp;Must have availability during some of those hours. &nbsp;6-8 hours per week is expected.</li><li>We are based in the Madsen Center but make &quot;house calls&quot; to most buildings on campus when needed.</li><li>You may be asked to be the extra set of hands or to test new things for department projects.</li><li>Required Qualifications</li><li>Basic knowledge of computers and software. We will supply specific training that you will need.</li><li>Excellent communication skills.</li><li>Desire to learn new things.</li><li>Customer service skills are a plus.</li></ul><h2>Physical Requirements</h2><ul><li>Must be able to lift 30 lbs.</li><li>Dependable and responsible</li><li>Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards including meeting qualitative and/or quantitative productivity standards.</li><li>Ability to maintain regular and punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.</li></ul><h2>Other Information</h2><ul><li>All Augustana University employees must know and follow job safety procedures, attend any required health and safety training, proactively promote safety at work and promptly report actual and potential accidents and injuries.</li><li>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.</li><li>Certain positions may require a background check when appointed and disclosure.</li></ul><h2>Application Procedure</h2><p>Qualified applicants will be interviewed after three days of job posting. &nbsp;</p><p>Apply via ADP Student Career Board.</p></div>\n",
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