Agency Phone Operator

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    "requisitionDescription": "<div><p>&nbsp;&nbsp;<span style=\"font-size: 12pt;\"><strong>Job Description:</strong></span> <span style=\"font-size: 12pt;\"><strong>Agency Telephone Operator</strong></span>&nbsp;</p><p><span style=\"font-size: 12pt;\"><strong>Reports To:</strong></span> <span style=\"font-size: 12pt;\">Director of Operations</span>&nbsp;</p><p><span style=\"font-size: 12pt;\"><strong>Status:</strong></span> <span style=\"font-size: 12pt;\">Full-Time, Non-Exempt</span>&nbsp;</p><p>&nbsp;&nbsp;</p><p><span style=\"font-size: 12pt;\"><strong>Position Summary:</strong> Responsible for answering all incoming or transferred calls and directing them to the appropriate person.&nbsp;</span>&nbsp;</p><p>&nbsp;&nbsp;</p><p><span style=\"font-size: 12pt;\"><strong>Duties &amp; Responsibilities:&nbsp;</strong></span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"font-size: 12pt;\">Answers all incoming and transferred calls and directs them to the appropriate extension, delivers messages as needed, and in general facilitates efficient and clear communication&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Recognizes and responds to emergency calls in a calm manner&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Checks and responds to voice messages at a fixed interval throughout the day</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Greets and provides assistance to clients, staff, customers, vendors, community members etc. in a professional manner&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Works closely with Medical Phone Operator to ensure clear and effective communication and facilitation of patient calls&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Translates for Spanish speaking phone callers as needed</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Attends General staff meetings</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Handles incoming and outgoing mail for agency</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">General office duties to include: copying and faxing</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Performs other duties as assigned</span> &nbsp;</li></ul><p>&nbsp;&nbsp;</p><p><span style=\"font-size: 12pt;font-family: Times New Roman Bold;\"><strong>Required Qualifications, Knowledge &amp; Abilities:&nbsp;</strong></span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"font-size: 12pt;\">High school graduate or equivalent</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Certificate in Office Procedures, or similar program</span>&nbsp;</li><li style=\"text-align:justify;\" dir=\"auto\"><span style=\"font-size: 12pt;\">Bi-lingual in Spanish preferred</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Excellent verbal communication skills a must&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Minimum of 2 years previous experience operating a phone system with a high call volume preferred</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Previous experience in a clinical setting will be helpful&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Excellent customer service skills a must&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Maturity and the ability to multi-task while working in a fast paced environment; flexibility, initiative, and reliability&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Knowledge of and ability to relate to the American Indian community and other minority populations&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"font-size: 12pt;\">Ability to maintain strict confidentiality&nbsp;</span> &nbsp;</li></ul><p style=\"text-align:justify;\">&nbsp;&nbsp;</p><p style=\"text-align:justify;\"><span style=\"color: windowtext;font-family: Times New Roman Bold;\">Physical Requirements</span><span style=\"color: windowtext;\">:</span>&nbsp;</p><p style=\"text-align:justify;\"><span style=\"color: windowtext;font-family: Symbol;\">&middot;</span> <span style=\"color: windowtext;\">Ability to sit for extensive period of time doing computer work and answering the phone</span>&nbsp;</p><p style=\"text-align:justify;\"><span style=\"color: windowtext;font-family: Symbol;\">&middot;</span> <span style=\"color: windowtext;\">Manual and finger dexterity and eye-hand coordination for computer entry</span>&nbsp;</p><p style=\"text-align:justify;\"><span style=\"color: windowtext;font-family: Symbol;\">&middot;</span> <span style=\"color: windowtext;\">Ability to lift up to 35 pounds</span>&nbsp;</p><p style=\"text-align:justify;\"><span style=\"color: windowtext;font-family: Symbol;\">&middot;</span> <span style=\"color: windowtext;\">Ability to stoop, squat or bend frequently</span>&nbsp;</p><p style=\"text-align:justify;\"><span style=\"color: windowtext;font-family: Symbol;\">&middot;</span> <span style=\"color: windowtext;\">Corrected vision and hearing within normal range to observe and communicate with clients and professional staff</span>&nbsp;</p><p>&nbsp;&nbsp;</p><p><span style=\"font-size: 12pt;\"><strong>Working Conditions:</strong></span>&nbsp;</p><p><span style=\"font-size: 12pt;\">Will potentially be exposed to all patient elements, including communicable disease and blood borne pathogens. Will be working in a fast paced medical environment. Will need to be able to sit for extended periods of time answering and responding to phone calls. Will need to be able to walk, stoop, bend and lift up to 35 lbs as needed. Working hours will be from 8:00 am to 5:00 pm with a one hour break. Will need to be flexible in performing tasks with limited discretion in making judgment decisions.&nbsp;</span>&nbsp;</p><p>&nbsp;&nbsp;</p><p style=\"text-align:justify;\">&nbsp;&nbsp;</p><p style=\"text-align:center;\">Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than above, the Indian Health Center of Santa Clara Valley, Inc. is an equal opportunity employer including minorities, women, disabled and veterans..&nbsp;&nbsp;</p></div>\n",
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