Service Specialist

{
  "content_hash": "302aeedff1028f3c0206ca812e894d9f6b7578a4b0d519135b442009c9c7fa9e",
  "source_hash": "80beea6a80340afe1cac823aef99fc92d5bb1dce1b6b3af91bb9552185fe9031",
  "last_changed_at": "2026-06-06T13:15:12.226Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Orlando, FL, US, Orlando, FL",
    "city": "Orlando",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 63000,
  "salary_min": 60000,
  "inferred_at": "2026-06-06T13:15:12.184Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Orlando, FL, US, Orlando, FL",
      "city": "Orlando",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9203129610131_1",
    "postDate": "2026-06-02T08:58:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 63000,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 60000,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "AN",
          "shortName": "Annually"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-02T08:58Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:15Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "590666"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Clerical"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "60000.00 To 63000.00 (USD) Annually"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Service Specialist",
    "clientRequisitionID": "3621",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Orlando",
          "postalCode": "32824",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": " Orlando, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>ThompsonGas</strong> is the nation&rsquo;s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you&rsquo;re doing it &ndash; then ThompsonGas is for you!</span></p><p><br></p><p id=\"isPasted\"><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>We are currently seeking a <strong>Service Specialist</strong> to support our unprecedented growth by providing support to our Florida area. &nbsp;The ideal candidate is a big picture thinker, self-sufficient and someone who thrives in a fast-paced environment.<strong>&nbsp;</strong>The <strong>Service Specialist</strong> will manage the customer service side of service scheduling.In this role you will handle outbound customer support calls, as well as data entry for 12+ service technicians, with a high level of focus, customer service and quality, to ensure a world class customer service experience for every ThompsonGas customer. This role provides opportunity for growth into future leadership roles for top performers. &nbsp;</span></p><p><br><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Essential Job Duties:</strong></span></p><ul type=\"disc\"><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Communicate with the customers before and after service to ensure we provided the best possible experience&nbsp;</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances, and new account set-up</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Provide timely and accurate information to customer during the service day</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Handle each call with a high level of professionalism, warmth, and eagerness</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Coordinate daily with up to 12+ service technicians to ensure customer request and data entry are taken care of&nbsp;</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Ensure Technician work orders and routes are prepared and dispatched daily</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Communicate with Customer Service for scheduling and emergency needs</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Communicate with Service Coordinator for follow-up scheduling for additional customer service needs</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Review billing for adjustments and customer invoicing</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Maintain customer accounts with service-related information</li></ul><p><br></p><p><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Education and Experience:</strong></span></p><ul type=\"disc\"><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Bachelor&rsquo;s Degree or equivalent work experience</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Prior Experience in a service dispatching and/or logistics role preferred.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Intermediate to advanced level skills in Excel, Word, Outlook and PowerPoint</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Cargas Energy Systems or industry related software experience a plus, but not required</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>2+ years of customer service experience working with both internal and external customers</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>The ability to communicate effectively with customers and at all levels of the ThompsonGas organization</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to organize, multi-task and prioritize assignments in a fast-paced environment.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to work a flexible schedule.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>The desire to be part of a growing successful team.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Propane Industry experience a plus</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>PERKS WITH US!</strong></span></p><ul type=\"disc\"><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Medical, Dental, Vision, and 401k with <strong><u>IMMEDIATE</u></strong> eligibility</li><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Disability and life insurance</li><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Paid time off that increases with tenure</li><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Daily Pay Option that offers great flexibility and financial control</li><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Employee training programs with career development/advancement opportunities</li><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Employee recognition program</li><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Quarterly bonus potential</li><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Paid maternity and parental leave benefits</li><li style='margin-left: 0in; font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Tuition reimbursement program<br><br></li></ul><p><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);' id=\"isPasted\">This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.</span></p><p><br></p><p><em>ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.</em></p><p><br></p></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9203129610131_1",
    "postDate": "2026-06-02T08:58:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 63000,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 60000,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "AN",
          "shortName": "Annually"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-02T08:58Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:15Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "590666"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Clerical"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "60000.00 To 63000.00 (USD) Annually"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Service Specialist",
    "clientRequisitionID": "3621",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Orlando",
          "postalCode": "32824",
          "countrySubdivisionLevel1": {
            "codeValue": "FL"
          }
        },
        "nameCode": {
          "shortName": " Orlando, FL, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/590666?cid=6cb79687-c24e-4d86-8ac9-a8b62b6ab00c&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 12575
  },
  "detail_errors": []
}