Assistant Call Center Manager

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      "state": "Maryland"
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    "location": {
      "city": "Bishopville",
      "state": "Maryland",
      "postalCode": "21813",
      "addressCountry": "United States"
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    "datePosted": "2026-06-02",
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    "description": "<p><span style=\"font-size: 24pt\"><span>🌊 <span style=\"font-weight: bold\">Who We Are</span></span></span></p>\n<p>At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.</p>\n<p>We believe:</p>\n<ul>\n<li>Service should feel human, not transactional</li>\n<li>Customers should feel heard, cared for, and taken seriously</li>\n<li>Leadership should be present, supportive, and accountable</li>\n<li>And a career here can be something you’re proud of—not just something you do</li>\n</ul>\n<p>We’ve built a company where people grow, customers trust us, and the bar is set high.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>⚠️ <span style=\"font-weight: bold\">Let’s Be Clear (Read This First)</span></span></span></p>\n<p>This is not for everyone.</p>\n<p>This is not just a support role.<br>This is not sitting back and observing.</p>\n<p>This is a <span style=\"font-weight: bold\">high-performance leadership role</span> where:</p>\n<ul>\n<li>Coaching matters</li>\n<li>Accountability matters</li>\n<li>Execution matters</li>\n</ul>\n<p>You will be in the middle of the action—supporting the team, driving performance, and stepping into leadership.</p>\n<p>If you’re not ready to lead, give feedback, and take ownership of results—this is not the place for you.</p>\n<p>👉 <span style=\"font-weight: bold\">We are where the best come to become elite—and this is a pathway into leadership.</span></p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>📞 <span style=\"font-weight: bold\">What You’ll Do</span></span></span></p>\n<p>As an Assistant Call Center Manager at Seaside, you will:</p>\n<ul>\n<li>Support and coach Customer Service Representatives and Dispatchers</li>\n<li>Assist with daily call center and dispatch operations</li>\n<li>Help ensure the schedule is full and optimized daily</li>\n<li>Monitor call quality and provide real-time feedback</li>\n<li>Reinforce call scripts and booking processes</li>\n<li>Assist in training and onboarding new team members</li>\n<li>Track and support team performance (booking %, call quality, etc.)</li>\n<li>Step in as acting manager when needed</li>\n<li>Communicate expectations and connect performance to results</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>💪 <span style=\"font-weight: bold\">What Success Looks Like Here</span></span></span></p>\n<ul>\n<li>The team is booking efficiently and performing at a high level</li>\n<li>Calls are handled with empathy, urgency, and professionalism</li>\n<li>Coaching leads to measurable improvement</li>\n<li>The schedule stays full and optimized</li>\n<li>Team members feel supported and challenged</li>\n<li>You take ownership of team performance—not just your own</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🧠 <span style=\"font-weight: bold\">What Makes This Role Different</span></span></span></p>\n<p>This is not just a call center role.</p>\n<p>We invest heavily in:</p>\n<ul>\n<li>Leadership development</li>\n<li>Coaching and performance systems</li>\n<li>Creating strong, confident teams</li>\n</ul>\n<p>You won’t just support a team here—<br>👉 You’ll help lead one and grow into full leadership.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>💰 <span style=\"font-weight: bold\">Compensation &amp; Benefits</span></span></span></p>\n<p>We believe great people deserve to be taken care of.</p>\n<ul>\n<li>Competitive pay: $25-27/hour (based on experience and performance)</li>\n<li><span style=\"font-weight: bold\">100% paid health, dental, and vision (for you AND your family)</span></li>\n<li>$15,000 company-paid life insurance</li>\n<li>401(k) with 4% match</li>\n<li><span style=\"font-weight: bold\">Profit sharing</span></li>\n<li>Paid vacation, sick time, and holidays</li>\n<li>Gym membership</li>\n<li>Ongoing leadership and professional development</li>\n</ul>\n<p>👉 Very few companies offer what we offer. We mean that.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🧩 <span style=\"font-weight: bold\">Who This Is For</span></span></span></p>\n<p>This role is a great fit if you:</p>\n<ul>\n<li>Have experience in call center, dispatch, or customer service environments</li>\n<li>Enjoy coaching and helping others improve</li>\n<li>Are organized, detail-oriented, and proactive</li>\n<li>Communicate clearly and confidently</li>\n<li>Want to grow into a leadership role</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🚫 <span style=\"font-weight: bold\">Who This Is NOT For</span></span></span></p>\n<p>This is NOT a fit if you:</p>\n<ul>\n<li>Avoid giving feedback or holding others accountable</li>\n<li>Struggle in fast-paced environments</li>\n<li>Prefer working independently without team responsibility</li>\n<li>Lack urgency or follow-through</li>\n<li>Want a low-pressure role</li>\n</ul>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>🔥 <span style=\"font-weight: bold\">Final Word</span></span></span></p>\n<p>There are easier roles out there.</p>\n<p>But if you’re looking for:</p>\n<ul>\n<li>Growth</li>\n<li>Leadership opportunity</li>\n<li>A team that actually cares</li>\n<li>And a clear path to the next level</li>\n</ul>\n<p>👉 This might be it.</p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-size: 24pt\"><span>📩 <span style=\"font-weight: bold\">Apply Now</span></span></span></p>\n<p>If you’re ready to step into leadership and make a real impact, we’d love to meet you.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.</span></p>",
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