Client Services Facilitator - PRN Job Description

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    "departmentLabel": "Underground Drop-in Center",
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    "location": {
      "city": "Fort Worth",
      "state": "Texas",
      "postalCode": "76104",
      "addressCountry": "United States"
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    "datePosted": "2026-01-05",
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    "description": "<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><em>At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service-oriented, and excellence-focused. To learn more about our values, please read our <a href=\"https://drive.google.com/file/d/1_Uv-9izGoTX-LjuLLKK5fL3E799jtaAG/view?usp=drive_link\" target=\"_blank\" rel=\"noopener noreferrer\">Statement of Faith. </a></em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Title:</span><span style=\"font-size: 10pt\"> PRN </span><span style=\"font-size: 10pt; font-weight: 300\">Client Services Facilitator </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Status: </span><span style=\"font-size: 10pt; font-weight: 300\">Non-exempt</span></p>\n<p><span style=\"font-size: 10pt; font-weight: 300\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Location: </span><span style=\"font-size: 10pt; font-weight: 300\">The Underground Drop-In Center</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Summary:</span><br><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">The primary function of the Client Services Facilitator is to: welcome youth and service partners to the drop-in center; meet immediate needs of youth and establish trust-based relationships; be attentive in caring for the safety of clients; provide case management to connect the youth with interim and long term care; professionally provide services; complete client intake, assessment, and other documentation on time; and promptly comply with reporting obligations.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Compensation:</span><br><span style=\"font-size: 10pt; font-weight: 300\">Hourly wage</span></p>\n<p><span style=\"font-size: 10pt; font-weight: 300\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Schedule/Availability:</span><br><span style=\"font-size: 10pt; font-weight: 300\">The PRN will be offered in 13-hour shifts as needed.  The PRN has the option to decline or accept a shift.  In some cases, the shift might be fewer hours. Shifts run 24/7/365.  There is no guaranteed minimum number of shifts being offered. </span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Working conditions: </span><span style=\"font-size: 10pt; font-weight: 300\">Work performed in a drop-in center environment.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Welcome youth and service partners to the drop-in center during assigned shifts. Arriving on time for all assigned shifts is essential</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Complete all onboarding and annual training requirements promptly</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Follow established entry protocol for all youth accessing the drop-in center. Complete the intake form and assessments as appropriate</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Meet immediate physical needs of clients - clothes, food, toiletries, etc.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Document each intake and all services/referrals provided before your shift ends.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Ensure a smooth hand-off to incoming staff at the end of the shift</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Request youth accessing the drop-in center to complete a survey following the protocol established by the Governor’s Child Sex Trafficking Team</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">​​</span><span style=\"color: rgb(68, 71, 70); font-size: 10pt; font-weight: 300\">Promptly answer incoming phone calls with an eager attitude. Accurately document call details, including caller information, purpose of the call, and any actions taken or required, using the designated tracking log.  Follow the script and directions provided for screening phone calls. </span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Maintain facility cleanliness and sanitation, including running laundry, keeping the kitchen and bathrooms clean, etc. Janitorial services will be provided, but staff must ensure that the center is clean and tidy at all times</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Follow health precaution protocol and sanitation requirements</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Alert the drop-in center Assistant Director when challenging situations arise</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Recognize red flag behavior (as described in Unbound Now’s Abuse Prevention and Response Policy) and report to the drop-in center Assistant Director </span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Convey a service-oriented approach to clients and partner agencies. Communicate an eagerness to be helpful </span><span style=\"color: rgb(68, 71, 70); font-size: 10pt; font-weight: 300\">with all clients and stakeholders</span><span style=\"font-size: 10pt; font-weight: 300\">. Collaborate with coworkers or other service providers to maximize client care</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Provide trauma-informed care</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Help provide proper care for an emotional support dog</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Submit time-sheet hours/grant allocations daily, adhering to grant guidelines (if applicable)</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Complete all Unbound Now required training on time</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-style: italic\"> *This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The scope of the position may change as necessitated by organizational demands.</span><span style=\"font-size: 10pt\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Experience and Education:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Experience in social work is preferred</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Training and experience in survivor-centered, trauma-informed services preferred</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Preference given if trained in: the use of motivational interviewing, the stages of change model, or TBRI.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Experience handling crises </span><br><br></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Requirements:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Mature Christian faith</span><span style=\"font-size: 10pt; font-weight: 300\">, as evidenced by participation in a local Christian church</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Three references (supervisor, professional, personal)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Complete Unbound Now’s Foundations training</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Fulfill Unbound Now’s annual and ongoing training requirements for abuse prevention</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Pass employment eligibility verification</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">High level of emotional maturity and responsibility</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Strong work ethic - consistent and reliable</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Commitment to excellence and professionalism in services provided</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Excellent relational, communication, and interpersonal skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Excellent organizational and administrative abilities</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Ability to multitask</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Possesses basic computer skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Ability to handle crises</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Ability and willingness to maintain the confidentiality of sensitive information</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Ability to build trust and good working relationships with others</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Appreciation of the need for cultural competency</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Participate in ongoing training</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Abide by all Unbound Now's policies and procedures, including Unbound Now’s Abuse Prevention and Response Policy</span><br><br></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Physical Requirements:  </span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Required to stand for extended periods, walk and sit; talk and hear, both in person and by telephone; use arms, hands, and fingers to lift and handle objects, as well as use keyboards</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Requires the ability to work 13-hour shifts</span><span style=\"font-size: 10pt; font-weight: 300\"> </span></li>\n<li><span style=\"font-size: 10pt; font-weight: 300\">Requires the ability to stay awake overnight </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Regularly required to stoop, kneel, bend, crouch, and lift to 30 pounds </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Close visual attention and prolonged mental concentration</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Work duties may, on rare occasions, be performed in an environment requiring exposure to odors, bodily fluids, and noise</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: 300\">Ability to walk and control a large dog</span><br><br></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Working Relationships:</span></p>\n<p><span style=\"font-size: 10pt\">Supervisor: </span><span style=\"font-size: 10pt; font-weight: 300\">Underground</span><br><span style=\"font-size: 10pt; font-weight: 300\">Assistant Director</span></p>\n<p><span style=\"font-size: 10pt\">Supervises: </span><span style=\"font-size: 10pt; font-weight: 300\">Not applicable</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"font-size: 10pt\">Works with: </span><span style=\"font-size: 10pt; font-weight: 300\">Unbound Now HQ, Other Underground staff, Unbound Now North Texas team (particularly the advocacy team), One Safe Place, and partner agency staff</span></span></span></p>",
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