Customer Success Engineer, Gig Vertical (US Remote)

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    "heading": "Customer Success Engineer, Gig Vertical (US Remote)",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage &#8212; our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.<br><br>Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.<br><br><b><u>What You'll Do:</u></b><br><br>We are hiring a <b>Customer Success Engineer</b> to support our Gig vertical, working directly with high-growth platforms that rely on real-time, API-driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers.<br><br>Customer Success Engineers serve as the primary technical resource for our gig customers and prospects. You will work closely with customer engineering teams to guide API integrations, help them design scalable workflows, and ensure they are able to move from evaluation to production efficiently and confidently. Many of our gig customers operate in fast-paced environments with unique onboarding and compliance needs, and this role plays a critical part in enabling those workflows through our platform.<br><br>Prior experience working with gig or marketplace platforms is helpful but not required. We are equally excited about candidates who bring strong API experience, curiosity, and a willingness to learn new business models<br><br>While the role is 100% remote, individual must be located in the United States.<br><br><b>This Is The Job For You If You:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Are cool-headed problem solver who enjoys working at the intersection of technology and customer outcomes.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Are comfortable engaging directly with customer engineers and technical stakeholders, explaining concepts clearly and adapting your approach based on audience and use case.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Can take abstract requirements and translate them into practical, scalable API-based solutions.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Thrive in environments with ambiguity and evolving requirements and proactively ask questions to drive clarity.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Are interested in supporting modern, API-first platforms, including those operating in high-volume or on-demand workforce environments, even if you have not worked in the gig economy before.</span></span></span></span></li></ul><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Responsibilities:</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Act as a subject matter expert on First Advantage&#8217;s API capabilities, with a focus on supporting gig and high-volume onboarding use cases.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Work directly with prospects and customers to understand their technical requirements and guide them through API integration design and best practices.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Deliver technical demonstrations and walkthroughs for new and existing customers, clearly explaining how our APIs can be used to support their workflows.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with internal teams to capture customer feedback, document integration challenges, and influence improvements to API functionality and developer experience.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Help maintain and improve public-facing API documentation and developer resources to support customer self-service and faster integration.</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>What You May Need to be Successful:</u></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">4+ years in software engineering or similar role; API experience required skill</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong familiarity with RESTful APIs.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Backend experience with Postman, Java, Node.js, Python&#160;&#160;&#160;&#160;</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strength writing production-ready, scalable code </span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Technical support experience strongly preferred.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to translate technical concepts into business concepts and vice-versa; strong communication skills.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop tools, processes and best practices to ensure customers are realizing the best possible value from the API solution and the platform.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong project management skills and experience working in an agile development environment.</span></span></span></span></li></ul><br><img alt=\"\" height=\"2\" src=\"https://assets.jazz.co/customers/customer_20211029152621_1B3EZJFY4GKZAV3R/layout/20260311111037-image-20260311061036-1.png\" width=\"2\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">&#160;</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Why First Advantage is Your Next Big Career Move&#160;&#160;</b><br>First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.<br><br>Additional benefits offered to our eligible people include:</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work remotely with occasional business travel&#160;&#160;&#160;</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Medical, Vision, Dental, and supplementary benefit plans</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">401k with an employer match, and an Employee Stock Purchase Plan (ESPP)&#160;&#160;</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays&#160;&#160;&#160;</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Access to new tech and growth opportunities, and leaders who want to see you succeed!</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What Are You Waiting For? Apply Today!</b><br>You have learned a little about us today &#8211; we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!<br><br><br><i>The salary range for this position is approximately $130,000-$140,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate&#8217;s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.</i></span></span></span><br>&#160;<p>United States Equal Opportunity Employment:</p>\n\n<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p>",
    "description_text": "At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.\nSay hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.\n What You'll Do:\nWe are hiring a Customer Success Engineer to support our Gig vertical, working directly with high-growth platforms that rely on real-time, API-driven background screening and identity workflows to onboard and manage their workforce. This role is designed for someone with strong engineering fundamentals and a teacher mindset. Someone who enjoys translating complex technical concepts into clear, actionable guidance for customers.\nCustomer Success Engineers serve as the primary technical resource for our gig customers and prospects. You will work closely with customer engineering teams to guide API integrations, help them design scalable workflows, and ensure they are able to move from evaluation to production efficiently and confidently. Many of our gig customers operate in fast-paced environments with unique onboarding and compliance needs, and this role plays a critical part in enabling those workflows through our platform.\nPrior experience working with gig or marketplace platforms is helpful but not required. We are equally excited about candidates who bring strong API experience, curiosity, and a willingness to learn new business models\nWhile the role is 100% remote, individual must be located in the United States.\n This Is The Job For You If You: Are cool-headed problem solver who enjoys working at the intersection of technology and customer outcomes.\n Are comfortable engaging directly with customer engineers and technical stakeholders, explaining concepts clearly and adapting your approach based on audience and use case.\n Can take abstract requirements and translate them into practical, scalable API-based solutions.\n Thrive in environments with ambiguity and evolving requirements and proactively ask questions to drive clarity.\n Enjoy collaborating closely with engineers, product managers, client success partners, sales teams, and customer technical teams.\n Are interested in supporting modern, API-first platforms, including those operating in high-volume or on-demand workforce environments, even if you have not worked in the gig economy before.\n Responsibilities: Act as a subject matter expert on First Advantage’s API capabilities, with a focus on supporting gig and high-volume onboarding use cases.\n Work directly with prospects and customers to understand their technical requirements and guide them through API integration design and best practices.\n Deliver technical demonstrations and walkthroughs for new and existing customers, clearly explaining how our APIs can be used to support their workflows.\n Partner with internal teams to capture customer feedback, document integration challenges, and influence improvements to API functionality and developer experience.\n Help maintain and improve public-facing API documentation and developer resources to support customer self-service and faster integration.\n What You May Need to be Successful: 4+ years in software engineering or similar role; API experience required skill\n Strong familiarity with RESTful APIs.\n Backend experience with Postman, Java, Node.js, Python\n Strength writing production-ready, scalable code\n Technical support experience strongly preferred.\n Ability to translate technical concepts into business concepts and vice-versa; strong communication skills.\n Develop tools, processes and best practices to ensure customers are realizing the best possible value from the API solution and the platform.\n Strong project management skills and experience working in an agile development environment.\n Why First Advantage is Your Next Big Career Move\nFirst Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.\nAdditional benefits offered to our eligible people include: Ability to work remotely with occasional business travel\n Medical, Vision, Dental, and supplementary benefit plans\n 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)\n Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays\n Access to new tech and growth opportunities, and leaders who want to see you succeed!\n What Are You Waiting For? Apply Today!\nYou have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!\n The salary range for this position is approximately $130,000-$140,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.\n  United States Equal Opportunity Employment:\n First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.",
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