RN - Hematology/Oncology Clinic

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    "ExternalDescriptionStr": "<p><span style=\"color: black;\"><strong>Telephone Triage Nurse – Hematology/Oncology</strong></span></p><p><br><span style=\"color: black;\"><strong>About Us</strong></span></p><p><span style=\"color: black;\">Nemours Children’s Health is an internationally recognized children’s health system providing comprehensive pediatric care, research, education, and advocacy services.</span></p><p>&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">The 3 CE Outpatient Hematology/Oncology Clinic of the Nemours Center for Cancer and Blood Disorders provides comprehensive outpatient services to children and families with hematological and oncological diagnoses.&nbsp; We care for patients with ages as defined by Nemours Policy 1.6.1 (Patient Care Protocols).&nbsp; Services in the Outpatient Hematology/Oncology Clinic and Day Therapy area include, but are not limited to: diagnostic workups, physical exams by physicians, peripheral IV insertion, central line access and care, medication administration, chemotherapy administration, blood product administration, emergency care, lumbar punctures, pheresis services including extracorporeal photopheresis by the American Red Cross,&nbsp; pre-, pre- and post-bone marrow transplant patients, and the initiation of the admission process to the hospital.&nbsp;</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">This is a full-time position, 0830-1700.</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\"><strong><u>Principal Diagnoses include but are not limited to:</u></strong></span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Anemia</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Thrombocytopenia</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Sickle Cell Disease</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Hemoglobinopathy</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Coagulopathy Disorders</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Neutropenia</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Spherocytosis/Elliptocytosis</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Hemolytic Disorders</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Leukemias</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Brain/CNS tumors</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Solid tumors</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Lymphomas</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Histiocytosis</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Neuroblastoma</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Neurofibromatosis</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">- Genetic blood disorders</span></span></p><p style=\"background-color: white; vertical-align: baseline;\">&nbsp;</p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">The Hematology/Oncology Clinic and Day Therapy is staffed by Registered Nurses daily.&nbsp;</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">Hours of operation are as follows:</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">06:45am – 5 pm, Mondays and Thursdays</span></span></p><p style=\"background-color: white; vertical-align: baseline;\"><span style=\"color: rgb(74, 74, 74);\"><span style=\"border: 1pt windowtext; padding: 0in;\">8:00 am -5pm, Tuesdays, Wednesdays, and Fridays&nbsp;</span></span></p><p><br><span style=\"color: black;\"><strong>Primary Function</strong></span></p><p><span style=\"color: black;\">Provides telephone triage for pediatric hematology/oncology</span>/transplant and cellular therapy <span style=\"color: black;\">patients, delivering timely assessment, care coordination, and first-line clinical support for a medically complex, immuno-compromised pediatric population by using standardized protocols and sound clinical judgment to determine the appropriate level of care.</span></p><p><br><span style=\"color: black;\"><strong>Essential Functions</strong></span></p><p><span style=\"color: black;\">- Performs telephone triage assessments for pediatric hematology/oncology</span><span style=\"color: rgb(160, 43, 147);\">/</span>transplant and cellular therapy <span style=\"color: black;\">patients with symptoms or concerns including fever, neutropenia, bleeding, pain, dehydration, treatment-related toxicities, and other urgent or non-urgent clinical issues, using sound clinical judgment to determine the appropriate level of care.</span></p><p><span style=\"color: black;\">- Utilizes standardized hematology/oncology</span><span style=\"color: rgb(160, 43, 147);\">/</span>transplant and cellular therapy <span style=\"color: black;\">triage protocols, SmartPhrases, and Epic workflows to support consistent symptom assessment, documentation, communication, and care recommendations.</span></p><p><span style=\"color: black;\">- Documents and communicates clinical information clearly in Epic through telephone encounters, In Basket routing, and related workflows to support continuity of care and timely interdisciplinary follow-up.</span></p><p><span style=\"color: black;\">- Provides patient and family education, anticipatory guidance, and follow-up instructions by phone regarding symptoms, treatment-related concerns, home management, and when to seek urgent or emergent evaluation.</span></p><p><span style=\"color: black;\">- Reviews and clinically prioritizes new patient referrals, outside records, and laboratory information to support appropriate scheduling timeframes, provider assignment, and timely access to care.</span></p><p><span style=\"color: black;\">- Coordinates care across outpatient and inpatient settings, including same-day visits, infusion scheduling support, urgent add-ons, direct admissions, emergency department escalation, and other disposition needs based on clinical presentation.</span></p><p><span style=\"color: black;\">- Supports medication, treatment access, and authorization workflows by initiating or routing telephone encounters, communicating with the appropriate clinical or operational teams, and facilitating timely follow-up to reduce delays in care.</span></p><p><span style=\"color: black;\">- Manages triage communication workflows, including In</span>-<span style=\"color: black;\">Basket prioritization and timely response to patient, family, provider, pharmacy, and care team needs.</span></p><p><span style=\"color: black;\">- Conducts follow-up calls and ongoing communication for high-risk patients, unresolved concerns, and care plan updates to promote patient safety and continuity.</span></p><p><br><span style=\"color: black;\"><strong>Knowledge, Skills, and Abilities</strong></span></p><p><span style=\"color: black;\">- Demonstrates advanced clinical judgment in pediatric hematology/oncology</span><span style=\"color: rgb(160, 43, 147);\">/</span>transplant and cellular therapy <span style=\"color: black;\">care, including the ability to assess, prioritize, and respond to urgent and non-urgent patient concerns by telephone.</span></p><p><span style=\"color: black;\">- Strong knowledge of hematology/oncology</span><span style=\"color: rgb(160, 43, 147);\">/</span>transplant and cellular therapy <span style=\"color: black;\">symptoms, treatment-related toxicities, supportive care needs, and considerations for immunocompromised pediatric patients.</span></p><p><span style=\"color: black;\">- Ability to utilize standardized triage protocols, clinical guidelines, and independent nursing judgment to determine appropriate disposition and escalation.</span></p><p><span style=\"color: black;\">- Strong verbal and written communication skills, with the ability to communicate clearly and compassionately with patients, families, providers, and interdisciplinary team members.</span></p><p><span style=\"color: black;\">- Proficiency in Epic documentation, telephone encounters, In Basket management, and related clinical communication workflows.</span></p><p><span style=\"color: black;\">- Ability to provide effective patient and family education, anticipatory guidance, and follow-up instructions tailored to clinical needs.</span></p><p><span style=\"color: black;\">- Strong organizational skills and the ability to manage multiple priorities, high call volumes, and time-sensitive issues in a fast-paced environment.</span></p><p><span style=\"color: black;\">- Ability to collaborate effectively across outpatient, inpatient, infusion, pharmacy, and ancillary teams to support continuity of care.</span></p><p><br><br><span style=\"color: black;\"><strong>Certifications</strong></span></p><p style=\"margin-bottom: 12pt;\">Must hold current APHON Chemotherapy/Biotherapy Provider or Instructor Status, ONCC Certification preferred (CPHON, CPON, BMTCN, TCTCN)</p><p><span style=\"color: black;\"><strong>Experience</strong></span></p><p><span style=\"color: black;\">3-5 years nursing experience;&nbsp;</span>Hematology, oncology, transplant, and cellular therapy experience required, and triage experience preferred<span style=\"color: black;\">.</span></p><p><br><span style=\"color: black;\"><strong>Impact of Decisions/Errors</strong></span></p><p><span style=\"color: black;\">Moderate to high impact roles affecting patient safety and outcomes.</span></p><p><br><span style=\"color: black;\"><strong>Additional Operational Responsibilities</strong></span></p><p><span style=\"color: black;\">- Supports workflow standardization, patient throughput, and quality metrics tracking.</span></p><p><span style=\"color: black;\">- Participates in quality improvement initiatives and continuous process improvement efforts.</span></p><p><span style=\"color: black;\">- Supports development and maintenance of triage workflows, SmartPhrases, and standardized documentation tools to improve consistency and efficiency.</span></p><p><span style=\"color: black;\">- Assists with data collection, reporting, and workflow monitoring related to triage volume, turnaround times, access, and quality metrics.</span></p><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;Segoe UI&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\"><strong>Additional Requirements</strong></span></span></p><ul style=\"list-style-type: circle;\"><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">You must be a graduate of an accredited school of nursing.</span></span><ul style=\"list-style-type: circle;\"><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">BSN is preferred</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">Must be eligible for Delaware State license (or compact license).</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"background-color: white; font-family: &quot;Segoe UI&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\">Current AHA Healthcare Provider (HCP) Certification required</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 10.5pt;\">PALS optional but required to obtain within a year of hire.</span></span></li></ul></li></ul><p>&nbsp;</p>",
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