Automotive Service Advisor - INFINITI

Are you passionate about delivering world-class customer service? Do you thrive in a fast-paced, dynamic environment and want to be part of a team that focuses on luxury, innovation, and performance? INFINITI Stuart, a proud member of the Murgado Automotive Group, is seeking a dedicated and experienced Automotive Service Advisor to join our successful service team. This is your chance to build a rewarding career with a luxury automotive brand and contribute to an outstanding customer experience. What You'll Do: Serve as the primary point of contact for our valued INFINITI customers, ensuring their service needs are met with the highest level of professionalism and care. Assist customers with scheduling vehicle maintenance and repair services. Provide detailed explanations of repairs, costs, and timelines in a clear, courteous manner. Work closely with service technicians to ensure timely and accurate completion of repairs. Conduct vehicle walk-arounds with customers to identify service needs and recommend preventive maintenance. Maintain up-to-date knowledge of INFINITI vehicles, products, and services to offer accurate recommendations. Ensure all documentation is accurate and service records are maintained for each customer. Address and resolve any customer concerns promptly and professionally. What We're Looking For: Previous experience as a Service Advisor in the automotive industry (luxury brand experience preferred, but not required). Exceptional communication skills with the ability to clearly explain vehicle issues and service recommendations to customers. Strong organizational skills and attention to detail to handle multiple customers and service orders. A customer-focused mindset with a commitment to delivering the best possible service experience. Ability to work in a fast-paced environment while maintaining a positive attitude. Technical knowledge of vehicle systems and parts is a plus. Proficiency with service management software and systems. Valid driver’s license and clean driving record. What We Offer: Competitive Pay & Bonus Opportunities: Base salary plus performance-based incentives. Comprehensive Benefits Package: Including medical, dental, vision, 401(k) with company match, paid time off, and more. Career Growth: Opportunities for advancement within INFINITI Stuart and the Murgado Automotive Group. State-of-the-Art Facilities: Enjoy working in a modern, well-equipped service department. Ongoing Training: Continuous INFINITI certification and training to keep you up to date with the latest technology and service techniques. Employee Discounts: Special pricing on vehicle purchases, service, and parts. A Collaborative Work Environment: Be part of a supportive, team-oriented culture where success is celebrated. Why INFINITI Stuart? At INFINITI Stuart, we take pride in offering our customers an exceptional service experience that matches the quality and luxury of the INFINITI brand. As a Service Advisor, you'll have the opportunity to connect with customers, offer expert guidance, and be part of a professional team dedicated to excellence. If you're looking for a role where customer service meets automotive expertise, we want to hear from you! Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.

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