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Customer Service Representative

Frank Kent Family of Brands · Haltom City, TX, United States · On Site · Active · $23–$25 / hour · Rippling ATS

Job facts

FieldValue
CompanyFrank Kent Family of Brands
TitleCustomer Service Representative
Normalized title-
Department / teamCustomer Service
LocationHaltom City, TX, United States
Work modelOn Site
Employment typeFull Time
Salary$23–$25 / hour
Statusactive
ATS providerRippling ATS
Posted / first seen2026-05-22 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Frank Kent Family of Brands.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Haltom City.Open
Department jobsActive postings in Customer Service.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFrank Kent Family of Brands
Source69918d63-7bf6-4ff4-a59c-5aec4431fbaa
ATS providerRippling ATS

Description

company About Southwest Accessory Group Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit. We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth. We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity. Benefits Day Shift (No Overnights) Paid Holidays 401(k) Plan w/ match Full benefit package including medical, dental, vision, life, disability and supplemental plans. PTO & Sick Time role About the role The Customer Service Representative plays a vital role in ensuring a positive customer experience by serving as the primary point of contact between clients and the company. This role involves responding to inquiries, resolving issues efficiently, and maintaining strong customer relationships across phone, email, and chat support channels. What you'll do Serve as the primary point of contact for customers via phone, and or email. Respond promptly and professionally to customer inquiries, providing accurate information and assistance. Troubleshoot and resolve customer issues efficiently while ensuring a positive customer experience. Escalate complex issues to appropriate departments when necessary for resolution. Maintain detailed records of customer interactions, feedback, and resolutions in the system. Build and maintain strong customer relationships through clear and courteous communication. Collaborate with internal teams to address customer needs and improve service processes. Stay up to date on company products, services, and policies to provide accurate and timely information. Qualifications High school diploma or equivalent; post-secondary education preferred. 0–2 years of customer service or related experience (entry-level acceptable). Strong verbal and written communication skills. Basic problem-solving and conflict-resolution abilities. Comfortable using customer service software, CRM tools, and Microsoft Office applications. Ability to handle multiple inquiries in a fast-paced environment with professionalism and accuracy. Positive attitude, strong interpersonal skills, and a willingness to learn. Flexibility to work varied shifts, including evenings or weekends if required . Physical Demands: Sitting: 8-hour work shift Reasonable Accommodation Statement Consistent with the Americans with Disabilities Act (ADA) in the State of Texas, it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Brandi Beall at [email protected]. Work Environment & Schedule: Day Shift, Full Time, On-site May occasionally require weekends or overtime Classification: Non-Exempt Salary/Hourly: Hourly Department: Customer Service Reports To: Inventory Manager Salary Band: $23.00-25.00 DOE

Full job record

Job IDe1fdc4d627f7e26ac7e5b729be133b019f01bf1c
Org ID3bdac229-827b-4315-853e-d3a50e063090
Source ID69918d63-7bf6-4ff4-a59c-5aec4431fbaa
Board ID69918d63-7bf6-4ff4-a59c-5aec4431fbaa
Providerrippling
Provider Job Key72d1ccc4-bc91-4efa-a009-0dd3f4a280a2
TitleCustomer Service Representative
Normalized Title
Statusactive
Activeyes
Location TextHaltom City, TX, United States
DepartmentCustomer Service
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionTX
CityHaltom City
Salary RawUSD 23-25 HOUR
Salary Min23
Salary Max25
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://ats.rippling.com/swag/jobs/72d1ccc4-bc91-4efa-a009-0dd3f4a280a2
Apply URLhttps://ats.rippling.com/swag/jobs/72d1ccc4-bc91-4efa-a009-0dd3f4a280a2
First Seen At2026-05-29 07:12:05Z
Last Seen At2026-06-06 08:43:30Z
Last Checked At2026-06-06 08:43:30Z
Last Changed At2026-06-06 08:43:30Z
Inactive At
Source Posted At2026-05-22 19:14:27Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=swag/date=2026-06-06/2026-06-06T08-43-28-372Z-3b0da36ae00cf43583319d0ea636f0853b5aab6a2832fdf6f12bf6a59457432d.json
Event Fields
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  "last_changed_at": "2026-06-06T08:43:30.041Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
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  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "companyName": "Frank Kent Family of Brands",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The Customer Service Representative  plays a vital role in ensuring a positive customer experience by serving as the primary point of contact between clients and the company. This role involves responding to inquiries, resolving issues efficiently, and maintaining strong customer relationships across phone, email, and chat support channels.</span><br><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(89,89,89);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Serve as the primary point of contact for customers via phone, and or email.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Respond promptly and professionally to customer inquiries, providing accurate information and assistance.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Troubleshoot and resolve customer issues efficiently while ensuring a positive customer experience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Escalate complex issues to appropriate departments when necessary for resolution.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Maintain detailed records of customer interactions, feedback, and resolutions in the system.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Build and maintain strong customer relationships through clear and courteous communication.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Collaborate with internal teams to address customer needs and improve service processes.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Stay up to date on company products, services, and policies to provide accurate and timely information.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(89,89,89);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">High school diploma or equivalent; post-secondary education preferred.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">0–2 years of customer service or related experience (entry-level acceptable).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong verbal and written communication skills.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Basic problem-solving and conflict-resolution abilities.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Comfortable using customer service software, CRM tools, and Microsoft Office applications.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Ability to handle multiple inquiries in a fast-paced environment with professionalism and accuracy.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Positive attitude, strong interpersonal skills, and a willingness to learn.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Flexibility to work varied shifts, including evenings or weekends if required</span><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">.</strong></b></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><h1 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:18pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\">Physical Demands:</strong></b></h1><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\">Sitting:</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\">8-hour</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\">work</span><span style=\"white-space:pre-wrap;\"> </span><span style=\"font-size:12pt;white-space:pre-wrap;\">shift</span></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\">Reasonable</strong></b><b><strong style=\"white-space:pre-wrap;\"> </strong></b><b><strong style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\">Accommodation</strong></b><b><strong style=\"white-space:pre-wrap;\"> </strong></b><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Statement</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Consistent with the Americans with Disabilities Act (ADA) in the State of Texas, it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Brandi Beall at </span><a href=\"mailto:[email protected]\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">[email protected].</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Work Environment &amp; Schedule: Day Shift, Full Time, On-site</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">May occasionally require weekends or overtime</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Classification: Non-Exempt&nbsp;&nbsp;&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Salary/Hourly: Hourly</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Department: Customer Service</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Reports To: Inventory Manager</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Salary Band: $23.00-25.00 DOE</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Southwest Accessory Group</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(36,36,36);white-space:pre-wrap;\">Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(36,36,36);white-space:pre-wrap;\">We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(36,36,36);white-space:pre-wrap;\">We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. </span><span style=\"color:rgb(37,37,40);background-color:white;white-space:pre-wrap;\">Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(36,36,36);white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Benefits</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Day Shift (No Overnights)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Paid Holidays</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">401(k) Plan w/ match</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Full benefit package including medical, dental, vision, life, disability and supplemental plans.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">PTO &amp; Sick Time</span></li></ul>"
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GET https://api.bluedoor.sh/job-postings/v1/jobs/e1fdc4d627f7e26ac7e5b729be133b019f01bf1c?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/3bdac229-827b-4315-853e-d3a50e063090JSON
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