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Concierge Account Manager

87ace9a0 078e 4327 A0ae 737b42f99ff2 19000101 000001 · Main Office, Atlanta, GA, US, Atlanta, GA · On Site · Active · $47,840–$52,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company87ace9a0 078e 4327 A0ae 737b42f99ff2 19000101 000001
TitleConcierge Account Manager
Normalized title-
Department / team-
LocationMain, GA, United States
Work modelOn Site
Employment type-
Salary$47,840–$52,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 87ace9a0 078e 4327 A0ae 737b42f99ff2 19000101 000001.Open
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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Main.Open
Work model jobsActive On Site postings.Open
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Linked records

Company87ace9a0 078e 4327 A0ae 737b42f99ff2 19000101 000001
Source049a1314-60bc-463d-8c25-0ee63e546468
ATS providerADP Workforce Now Recruiting

Description

Security Concierge Account Manager Department Operations Reports To COO Work Location Field based (multi site portfolio) FLSA Status To be determined (Exempt recommended for multi site leadership role) Direct Reports Onsite Security Concierge Leads (by site); Position Summary The Security Concierge Account Manager is a field-based operations leader responsible for supervising and scaling concierge style security operations across multiple client sites. This role owns service quality, post order compliance, staffing stability, training consistency, and client satisfaction for the concierge portfolio. The Account Manager is the primary manager for onsite concierge leads and ensures every site runs to standard through coaching, audits, performance management, and strong relationships with property management teams. This resource will work at different locations 1-2 days a week to help with this new division/pilot and process mapping as well as training of concierge staff. After scale and consistency has been proven in the Atlanta market, this position will then only supervisor the concierge staff and concierge clients, similar to field ops account managers. Core Responsibilities Concierge leadership across multiple sites Own day to day execution and performance of the concierge security portfolio. Set operational standards for appearance, customer service, access control, reporting, and professionalism. Ensure each site has clear coverage plans, escalation paths, and consistent shift leadership. Lead and manage onsite concierge leads Manage onsite concierge leads as direct reports and hold them accountable to performance expectations. Provide coaching, corrective action, and recognition based on measurable performance. Run recurring check ins with each lead and maintain clear action items and follow up. Ensure leads are training their teams correctly and sustaining standards beyond site visits. Quality assurance and compliance Conduct routine site audits, both scheduled and surprise, to verify post order compliance. Review required site documentation including daily activity reports, incident reports, and operational logs. Identify recurring issues and implement corrective plans with timelines and ownership. Ensure licensing and compliance requirements are met for all assigned sites. Client relationship management Serve as the primary operational point of contact for property management and building stakeholders. Attend client meetings, handle service concerns, and deliver solutions quickly. Proactively communicate risks, incidents, staffing updates, and improvement plans. Maintain a service culture aligned with luxury hospitality expectations. Staffing and coverage ownership Partner with scheduling and recruiting to ensure sites are staffed correctly and consistently. Build and maintain a bench plan for call outs, high risk shifts, and peak demand periods. Approve and coordinate emergency coverage and escalations when needed. Reduce turnover through strong leadership, training, and performance expectations. Training and onboarding systems Own onboarding for new concierge leads and ensure they can run their site independently. Standardize training for front desk etiquette, access control procedures, de-escalation, and reporting. Ensure refresher training occurs on a set cadence and is documented. Implement coaching tools such as scripts, checklists, and shift brief templates. Reporting and performance management Track site performance metrics and report trends to leadership. Maintain documentation for coaching, policy violations, and corrective plans. Provide weekly and monthly performance summaries across the portfolio. Support incident investigations and after-action reviews when needed. Required Qualifications 5 plus years in security operations, concierge security, hospitality leadership, or related operations roles. 2 plus years managing supervisors or onsite leads across multiple posts or locations. Strong client facing communication and ability to manage escalations professionally. Proven ability to train, coach, and improve team performance. Strong reporting and documentation skills. Comfort using workforce tools such as scheduling software, mobile reporting apps, and Microsoft or Google tools. Reliable transportation and ability to travel between sites as needed. Ability to work outside standard hours when incidents or staffing issues require it. Preferred Qualifications Experience managing luxury residential, high rise, corporate lobby, or mixed use concierge environments. CPR and First Aid certification. Experience with access control systems and camera monitoring workflows. Experience building SOPs, training programs, and audit programs. Work Environment and Schedule Field based role with frequent site visits across the assigned market. Nights and weekends may be required based on coverage needs, audits, client meetings, or incident escalations. Key Performance Metrics Client satisfaction and retention within the assigned portfolio. Post order compliance scores and audit results. Staffing stability, attendance, and reduction in call outs. Quality and timeliness of incident reporting and daily reporting. Reduction of repeated issues through corrective action plans. Lead effectiveness measured by team performance and site consistency. First 60 Day Success Targets Build strong relationships with each property management team and each onsite concierge lead. Implement clear standards across sites and improve audit performance. Stabilize coverage and reduce recurring staffing gaps. Improve reporting quality and ensure timely escalation with solutions. Confirm onsite leads are operating independently with consistent service delivery.

Full job record

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Org ID0aae5a44-c591-4cb8-b4b2-049cdabae571
Source ID049a1314-60bc-463d-8c25-0ee63e546468
Board ID049a1314-60bc-463d-8c25-0ee63e546468
Provideradp_workforcenow
Provider Job Key949140
TitleConcierge Account Manager
Normalized Title—
Statusactive
Activeyes
Location TextMain Office, Atlanta, GA, US, Atlanta, GA
Department—
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Employment Type—
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CountryUnited States
RegionGA
CityMain
Salary Raw47840.00 To 52000.00 (USD) Annually
Salary Min47,840
Salary Max52,000
Salary CurrencyUSD
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=87ace9a0-078e-4327-a0ae-737b42f99ff2&ccId=19000101_000001&lang=en_US&type=JS&jobId=949140&jwId=9205624171588_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=87ace9a0-078e-4327-a0ae-737b42f99ff2&ccId=19000101_000001&lang=en_US&type=JS&jobId=949140&jwId=9205624171588_1
First Seen At2026-05-31 18:07:49Z
Last Seen At2026-06-06 12:16:52Z
Last Checked At2026-06-06 12:16:52Z
Last Changed At2026-06-06 12:16:52Z
Inactive At—
Source Posted At2026-05-08 14:46:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;border:none;padding:0in;font-size:21px;font-family:\"Calibri\",sans-serif;color:#17365D;font-weight:bold;text-align:center;' data-pasted=\"true\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Security Concierge Account Manager</span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border-style: none; border-color: rgb(65, 65, 65); border-image: initial; width: 624px; margin: auto;\"><tbody><tr><td style=\"width: 50%; border: 1pt solid windowtext; padding: 0in 5.4pt; text-align: left;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Department</span></strong></p></td><td style=\"width: 50%; border-top: 1pt solid windowtext; 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text-align: left;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>COO</span></p></td></tr><tr><td style=\"width: 50%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; text-align: left;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Work Location</span></strong></p></td><td style=\"width: 50%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; text-align: left;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Field based (multi site portfolio)</span></p></td></tr><tr><td style=\"width: 50%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; text-align: left;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>FLSA Status</span></strong></p></td><td style=\"width: 50%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; text-align: left;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>To be determined (Exempt recommended for multi site leadership role)</span></p></td></tr><tr><td style=\"width: 50%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; text-align: left;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-family:\"Arial\",sans-serif;color:black;'>Direct Reports</span></strong></p></td><td style=\"width: 50%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; text-align: left;\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Onsite Security Concierge Leads (by site);</span></p></td></tr></tbody></table><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><h1 style='margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:19px;font-family:\"Calibri\",sans-serif;color:#365F91;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Position Summary</span></h1><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>The <strong>Security Concierge Account Manager</strong> is a field-based operations leader responsible for supervising and scaling concierge style security operations across multiple client sites. This role owns service quality, post order compliance, staffing stability, training consistency, and client satisfaction for the concierge portfolio.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>The Account Manager is the primary manager for onsite concierge leads and ensures every site runs to standard through coaching, audits, performance management, and strong relationships with property management teams. &nbsp;This resource will work at different locations 1-2 days a week to help with this new division/pilot and process mapping as well as training of concierge staff. &nbsp;After scale and consistency has been proven in the Atlanta market, this position will then only supervisor the concierge staff and concierge clients, similar to field ops account managers.</span></p><h1 style='margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:19px;font-family:\"Calibri\",sans-serif;color:#365F91;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Core Responsibilities</span></h1><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Concierge leadership across multiple sites</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Own day to day execution and performance of the concierge security portfolio.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Set operational standards for appearance, customer service, access control, reporting, and professionalism.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Ensure each site has clear coverage plans, escalation paths, and consistent shift leadership.</span></li></ul></div><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Lead and manage onsite concierge leads</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Manage onsite concierge leads as direct reports and hold them accountable to performance expectations.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Provide coaching, corrective action, and recognition based on measurable performance.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Run recurring check ins with each lead and maintain clear action items and follow up.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Ensure leads are training their teams correctly and sustaining standards beyond site visits.</span></li></ul></div><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Quality assurance and compliance</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Conduct routine site audits, both scheduled and surprise, to verify post order compliance.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Review required site documentation including daily activity reports, incident reports, and operational logs.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Identify recurring issues and implement corrective plans with timelines and ownership.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Ensure licensing and compliance requirements are met for all assigned sites.</span></li></ul></div><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Client relationship management</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Serve as the primary operational point of contact for property management and building stakeholders.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Attend client meetings, handle service concerns, and deliver solutions quickly.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Proactively communicate risks, incidents, staffing updates, and improvement plans.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Maintain a service culture aligned with luxury hospitality expectations.</span></li></ul></div><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Staffing and coverage ownership</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Partner with scheduling and recruiting to ensure sites are staffed correctly and consistently.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Build and maintain a bench plan for call outs, high risk shifts, and peak demand periods.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Approve and coordinate emergency coverage and escalations when needed.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Reduce turnover through strong leadership, training, and performance expectations.</span></li></ul></div><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Training and onboarding systems</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Own onboarding for new concierge leads and ensure they can run their site independently.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Standardize training for front desk etiquette, access control procedures, de-escalation, and reporting.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Ensure refresher training occurs on a set cadence and is documented.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Implement coaching tools such as scripts, checklists, and shift brief templates.</span></li></ul></div><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Reporting and performance management</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Track site performance metrics and report trends to leadership.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Maintain documentation for coaching, policy violations, and corrective plans.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Provide weekly and monthly performance summaries across the portfolio.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Support incident investigations and after-action reviews when needed.</span></li></ul></div><h1 style='margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:19px;font-family:\"Calibri\",sans-serif;color:#365F91;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Required Qualifications</span></h1><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>5 plus years in security operations, concierge security, hospitality leadership, or related operations roles.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>2 plus years managing supervisors or onsite leads across multiple posts or locations.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Strong client facing communication and ability to manage escalations professionally.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Proven ability to train, coach, and improve team performance.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Strong reporting and documentation skills.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Comfort using workforce tools such as scheduling software, mobile reporting apps, and Microsoft or Google tools.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Reliable transportation and ability to travel between sites as needed.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Ability to work outside standard hours when incidents or staffing issues require it.</span></li></ul></div><h1 style='margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:19px;font-family:\"Calibri\",sans-serif;color:#365F91;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Preferred Qualifications</span></h1><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Experience managing luxury residential, high rise, corporate lobby, or mixed use concierge environments.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>CPR and First Aid certification.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Experience with access control systems and camera monitoring workflows.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Experience building SOPs, training programs, and audit programs.</span></li></ul></div><h1 style='margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:19px;font-family:\"Calibri\",sans-serif;color:#365F91;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Work Environment and Schedule</span></h1><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Field based role with frequent site visits across the assigned market. Nights and weekends may be required based on coverage needs, audits, client meetings, or incident escalations.</span></p><h1 style='margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:19px;font-family:\"Calibri\",sans-serif;color:#365F91;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Key Performance Metrics</span></h1><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Client satisfaction and retention within the assigned portfolio.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Post order compliance scores and audit results.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Staffing stability, attendance, and reduction in call outs.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Quality and timeliness of incident reporting and daily reporting.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Reduction of repeated issues through corrective action plans.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Lead effectiveness measured by team performance and site consistency.</span></li></ul></div><h1 style='margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:19px;font-family:\"Calibri\",sans-serif;color:#365F91;'><span style='font-family:\"Arial\",sans-serif;color:black;'>First 60 Day Success Targets</span></h1><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Calibri\",sans-serif;'><ul><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Build strong relationships with each property management team and each onsite concierge lead.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Implement clear standards across sites and improve audit performance.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Stabilize coverage and reduce recurring staffing gaps.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Improve reporting quality and ensure timely escalation with solutions.</span></li><li><span style='font-family:\"Arial\",sans-serif;color:black;'>Confirm onsite leads are operating independently with consistent service delivery.</span></li></ul></div></div></div></div></div></div></div></div></div></div>\n",
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