Home › Companies › 0692DCC060C0493F76B5DD65D801C732 › Personal Banker
Personal Banker
0692DCC060C0493F76B5DD65D801C732 · AZ Deer Valley - Phoenix, AZ 85027; 22841 N 19th Ave, Phoenix, AZ, 85027, USA · Deleted · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 0692DCC060C0493F76B5DD65D801C732 |
| Title | Personal Banker |
| Normalized title | - |
| Department / team | Retail |
| Location | Phoenix, AZ, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-29 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 0692DCC060C0493F76B5DD65D801C732. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Phoenix. | Open |
| Department jobs | Active postings in Retail. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 0692DCC060C0493F76B5DD65D801C732 |
| Source | 372bf268-44fa-484c-af69-2b8247a62661 |
| ATS provider | Paycom ATS |
Description
Description
At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.
In our Retail Banking teams, employees serve as trusted financial partners for the clients and neighborhoods we serve. We are looking for service-minded individuals who enjoy building relationships, helping clients achieve their financial goals, and being a positive presence in their community. Our retail team members are essential to our success, and we support their growth through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.
SUMMARY
The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.
PRIMARY DUTIES/RESPONSIBILITIES:
Client Relations and Sales
Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.
Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client’s financial needs. Uses a consultative approach while tailoring recommendations and solutions.
Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.
Works to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome. In every interaction looks for ways to say “yes” to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.
While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.
Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.
Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.
Teller Transactions
As needed, opens new accounts and assists with Teller transactions:
Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and issuing cashier’s checks.
Assists clients with questions on accounts and researches to identify and resolve problems.
Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.
Verifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.
Responsible for accuracy in balancing each day’s transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.
Other Duties
Leads by example, exceeding the expectations of the Bank’s Mission, Core Values, and Golden Rules of Service.
Complies with all policies, procedures and regulatory banking requirements.
Demonstrates good work habits, attendance and follows policies and procedures.
Performs other relevant duties as assigned.
Regular and reliable attendance at work is an essential function of the job.
Qualifications
EXPERIENCE REQUIREMENTS:
A minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment.
Previous teller and sales experience preferred.
Proficient knowledge of bank products and services.
EDUCATION REQUIREMENTS:
High school degree or equivalent required.
Some college preferred.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
Strong work ethic and high integrity.
Represents the Bank and oneself in a positive, courteous and friendly manner. Maintains professional appearance and behavior at all times.
Excellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality.
Exceptional interpersonal and communication skills with the ability to effectively build relationships. Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.
Demonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities.
Established organizational skills leading to high accuracy rates in all areas.
Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.
ADDITIONAL INFORMATION
SUPERVISORY RESPONSIBILITY: None
PHYSICAL REQUIREMENTS:
May require long periods of standing or sitting.
Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.
May require long periods of typing and repetitive motion.
May be required to work a flexible, rotating shift.
AA/EOE/D/V/MEMBER FDIC
Full job record
| Job ID | e1d2a7db40f5e7cc9577adbad703f28a30aed8fe |
| Org ID | b4f20c75-4a7c-4a0c-8aab-3c69e37de3b4 |
| Source ID | 372bf268-44fa-484c-af69-2b8247a62661 |
| Board ID | 372bf268-44fa-484c-af69-2b8247a62661 |
| Provider | paycom |
| Provider Job Key | 507223 |
| Title | Personal Banker |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | AZ Deer Valley - Phoenix, AZ 85027; 22841 N 19th Ave, Phoenix, AZ, 85027, USA |
| Department | Retail |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | AZ |
| City | Phoenix |
| Salary Raw | Description At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees. In our Retail Banking teams, employees serve as trusted financial partners for the clients and neighborhoods we serve. We are looking for service-minded individuals who enjoy building relationships, helping clients achieve their financial goals, and being a positive presence in their community. Our retail team members are essential to our success, and we support their growth through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day. SUMMARY The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank. PRIMARY DUTIES/RESPONSIBILITIES: Client Relations and Sales Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services. Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client’s financial needs. Uses a consultative approach while tailoring recommendations and solutions. Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first. Works to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome. In every interaction looks for ways to say “yes” to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business. While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand. Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs. Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank. Teller Transactions As needed, opens new accounts and assists with Teller transactions: Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and issuing cashier’s checks. Assists clients with questions on accounts and researches to identify and resolve problems. Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement. Verifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions. Responsible for accuracy in balancing each day’s transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards. Other Duties Leads by example, exceeding the expectations of the Bank’s Mission, Core Values, and Golden Rules of Service. Complies with all policies, procedures and regulatory banking requirements. Demonstrates good work habits, attendance and follows policies and procedures. Performs other relevant duties as assigned. Regular and reliable attendance at work is an essential function of the job. Qualifications EXPERIENCE REQUIREMENTS: A minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment. Previous teller and sales experience preferred. Proficient knowledge of bank products and services. EDUCATION REQUIREMENTS: High school degree or equivalent required. Some college preferred. OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS): Strong work ethic and high integrity. Represents the Bank and oneself in a positive, courteous and friendly manner. Maintains professional appearance and behavior at all times. Excellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality. Exceptional interpersonal and communication skills with the ability to effectively build relationships. Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers. Demonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities. Established organizational skills leading to high accuracy rates in all areas. Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment. ADDITIONAL INFORMATION SUPERVISORY RESPONSIBILITY: None PHYSICAL REQUIREMENTS: May require long periods of standing or sitting. Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds. May require long periods of typing and repetitive motion. May be required to work a flexible, rotating shift. AA/EOE/D/V/MEMBER FDIC |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=507223&clientkey=0692DCC060C0493F76B5DD65D801C732 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=507223&clientkey=0692DCC060C0493F76B5DD65D801C732 |
| First Seen At | 2026-05-31 19:05:50Z |
| Last Seen At | 2026-06-04 10:08:16Z |
| Last Checked At | 2026-06-06 19:56:32Z |
| Last Changed At | 2026-06-06 19:56:32Z |
| Inactive At | 2026-06-06 19:56:32Z |
| Source Posted At | 2026-05-29 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=paycom/board=0692DCC060C0493F76B5DD65D801C732/date=2026-06-04/2026-06-04T10-08-14-611Z-cd4513831234852f397326b24eae0d5aea5f7e371b718085b619ca5bf5b4e112.json |
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"description": "<p style=\"margin-bottom: 11px;\"><span style=\"line-height:115%\">At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.</span></p>\r\n\r\n<p style=\"margin-bottom: 11px;\"><span style=\"line-height:115%\">In our Retail Banking teams, employees serve as trusted financial partners for the clients and neighborhoods we serve. We are looking for service-minded individuals who enjoy building relationships, helping clients achieve their financial goals, and being a positive presence in their community. Our retail team members are essential to our success, and we support their growth through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.</span></p>\r\n\r\n<p style=\"margin-bottom: 11px;\"><strong><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><u>SUMMARY</u></span></span></strong></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:3px; margin-right:14px; margin-left:7px; text-align:justify; text-indent:0in\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.</span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:3px; margin-right:14px; margin-left:7px; text-align:justify; text-indent:0in\"> </p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:3px; margin-right:14px; margin-left:7px; text-align:justify; text-indent:0in\"><strong><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><u>PRIMARY DUTIES/RESPONSIBILITIES:</u></span></span></strong></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:3px; margin-right:14px; margin-left:7px; text-align:justify; text-indent:0in\"><strong><span style=\"font-size:11pt\"><span style=\"line-height:13.4pt\"><span style=\"font-family:Calibri,sans-serif\">Client Relations and Sales</span></span></span></strong></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-right:14px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:100%\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.</span></span></span></span></li>\r\n\t<li style=\"margin-right:14px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client’s financial needs. Uses a consultative approach while tailoring recommendations and solutions.</span></span></span></li>\r\n\t<li style=\"margin-right:14px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.</span></span></span></li>\r\n\t<li style=\"margin-right:14px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:100%\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Works to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome. In every interaction looks for ways to say “yes” to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.</span></span></span></span></li>\r\n\t<li style=\"margin-right:14px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.</span></span></span></li>\r\n\t<li style=\"margin-right:14px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.</span></span></span></li>\r\n\t<li style=\"margin-right:14px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:100%\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.</span></span></span></span></li>\r\n</ul>\r\n\r\n<div class=\"WordSection1\">\r\n<h1 style=\"text-align:justify; margin-left:7px\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><a name=\"Teller_Transactions\"></a><strong>Teller Transactions</strong></span></span></span></h1>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-left:7px; text-align:justify; text-indent:0in\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.4pt\"><span style=\"font-family:Calibri,sans-serif\">As needed, opens new accounts and assists with Teller transactions:</span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-right:14px; text-align:justify\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:100%\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and issuing cashier’s checks.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.8pt\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Assists clients with questions on accounts and researches to identify and resolve problems.</span></span></span></span></span></li>\r\n</ul>\r\n</div>\r\n\r\n<div style=\"page-break-after: always\"><span style=\"display: none;\"> </span></div>\r\n\r\n<ul style=\"margin-top:5px\">\r\n\t<li style=\"margin-top:5px; margin-right:8px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.</span></span></span></li>\r\n\t<li style=\"margin-right:8px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:100%\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Verifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.</span></span></span></span></li>\r\n\t<li style=\"margin-right:8px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Responsible for accuracy in balancing each day’s transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.</span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-left:7px\"><span style=\"font-size:11pt\"><span style=\"line-height:13.4pt\"><span style=\"font-family:Calibri,sans-serif\"><a name=\"Other_Duties\"></a><strong>Other Duties</strong></span></span></span></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:13.9pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Leads by example, exceeding the expectations of the Bank’s Mission, Core Values, and Golden Rules of Service.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:13.95pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Complies with all policies, procedures and regulatory banking requirements.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:14.0pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Demonstrates good work habits, attendance and follows policies and procedures.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:13.95pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Performs other relevant duties as assigned.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt\"><span style=\"line-height:13.95pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Regular and reliable attendance at work is an essential function of the job.</span></span></span></span></li>\r\n</ul>\r\n",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Personal Banker\",\"identifier\":\"J0U438507223\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/0692DCC060C0493F76B5DD65D801C732/jobs/507223\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=0692DCC060C0493F76B5DD65D801C732\",\"datePosted\":\"2026-05-29\",\"description\":\"Job DetailsJob Location: AZ Deer Valley - Phoenix, AZ 85027Position Type: Full TimeEducation Level: High SchoolJob Shift: M-Th 8:30-5:15; F 8:30-6:15Job Category: RetailAt First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.\\r\\n\\r\\nIn our Retail Banking teams, employees serve as trusted financial partners for the clients and neighborhoods we serve. We are looking for service-minded individuals who enjoy building relationships, helping clients achieve their financial goals, and being a positive presence in their community. Our retail team members are essential to our success, and we support their growth through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.\\r\\n\\r\\nSUMMARY\\r\\n\\r\\nThe Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.\\r\\n\\r\\n \\r\\n\\r\\nPRIMARY DUTIES/RESPONSIBILITIES:\\r\\n\\r\\nClient Relations and Sales\\r\\n\\r\\n\\r\\n\\tCreates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.\\r\\n\\tEngages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client’s financial needs. Uses a consultative approach while tailoring recommendations and solutions.\\r\\n\\tPresents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.\\r\\n\\tWorks to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome. In every interaction looks for ways to say “yes” to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.\\r\\n\\tWhile consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.\\r\\n\\tDevelops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.\\r\\n\\tProvides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.\\r\\n\\r\\n\\r\\n\\r\\nTeller Transactions\\r\\n\\r\\nAs needed, opens new accounts and assists with Teller transactions:\\r\\n\\r\\n\\r\\n\\tProvides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and issuing cashier’s checks.\\r\\n\\tAssists clients with questions on accounts and researches to identify and resolve problems.\\r\\n\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tAccurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.\\r\\n\\tVerifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.\\r\\n\\tResponsible for accuracy in balancing each day’s transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.\\r\\n\\r\\n\\r\\nOther Duties\\r\\n\\r\\n\\r\\n\\tLeads by example, exceeding the expectations of the Bank’s Mission, Core Values, and Golden Rules of Service.\\r\\n\\tComplies with all policies, procedures and regulatory banking requirements.\\r\\n\\tDemonstrates good work habits, attendance and follows policies and procedures.\\r\\n\\tPerforms other relevant duties as assigned.\\r\\n\\tRegular and reliable attendance at work is an essential function of the job.\\r\\n\\r\\nQualifications\\r\\nEXPERIENCE REQUIREMENTS:\\r\\n\\r\\n\\r\\n\\tA minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment.\\r\\n\\tPrevious teller and sales experience preferred.\\r\\n\\tProficient knowledge of bank products and services.\\r\\n\\r\\n\\r\\nEDUCATION REQUIREMENTS:\\r\\n\\r\\n\\r\\n\\tHigh school degree or equivalent required.\\r\\n\\tSome college preferred.\\r\\n\\r\\n\\r\\nOTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):\\r\\n\\r\\n\\r\\n\\tStrong work ethic and high integrity.\\r\\n\\tRepresents the Bank and oneself in a positive, courteous and friendly manner. 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A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.\\r\\n\\r\\n \\r\\n\\r\\nPRIMARY DUTIES/RESPONSIBILITIES:\\r\\n\\r\\nClient Relations and Sales\\r\\n\\r\\n\\r\\n\\tCreates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. 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Maintains professional appearance and behavior at all times.\\r\\n\\tExcellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality.\\r\\n\\tExceptional interpersonal and communication skills with the ability to effectively build relationships. Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.\\r\\n\\tDemonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities.\\r\\n\\tEstablished organizational skills leading to high accuracy rates in all areas.\\r\\n\\tProficient computer and technical skills, including the ability to use bank software products and branch capture equipment.\\r\\n\\r\\n\\r\\nADDITIONAL INFORMATION\\r\\n\\r\\nSUPERVISORY RESPONSIBILITY: None\\r\\n\\r\\nPHYSICAL REQUIREMENTS:\\r\\n\\r\\n\\r\\n\\tMay require long periods of standing or sitting.\\r\\n\\tAbility to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.\\r\\n\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tMay require long periods of typing and repetitive motion.\\r\\n\\tMay be required to work a flexible, rotating shift.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nAA/EOE/D/V/MEMBER FDIC\\r\\n\",\"industry\":\"Retail\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"M-Th 8:30-5:15; F 8:30-6:15\",\"educationRequirements\":\"High School\"}",
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"qualifications": "<div class=\"WordSection1\">\r\n<p style=\"margin-top:4px; margin-left:7px\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.4pt\"><span style=\"font-family:Calibri,sans-serif\"><b>EXPERIENCE REQUIREMENTS:</b></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:14.0pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">A minimum of six months’ work experience providing customer service support or cash handling experience</span></span></span></span></span> <span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.4pt\"><span style=\"font-family:Calibri,sans-serif\">in the financial services, retail sales or other goal-oriented environment.</span></span></span></span></li>\r\n\t<li><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.9pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Previous teller and sales experience preferred.</span></span></span></span></span></li>\r\n\t<li><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.95pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Proficient knowledge of bank products and services.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-left:7px\"><strong><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.4pt\"><span style=\"font-family:Calibri,sans-serif\">EDUCATION REQUIREMENTS:</span></span></span></span></strong></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.9pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">High school degree or equivalent required.</span></span></span></span></span></li>\r\n\t<li><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.95pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Some college preferred.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-left:7px\"><strong><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\">OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):</span></span></span></strong></h1>\r\n\r\n<ul style=\"margin-top:2px\">\r\n\t<li style=\"margin-top:2px\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Strong work ethic and high integrity.</span></span></span></span></li>\r\n\t<li style=\"margin-right:8px\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Represents the Bank and oneself in a positive, courteous and friendly manner. Maintains professional appearance and behavior at all times.</span></span></span></span></li>\r\n\t<li><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.9pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Excellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:8px; text-align:justify\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Exceptional interpersonal and communication skills with the ability to effectively build relationships. Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.</span></span></span></span></li>\r\n\t<li style=\"margin-right:8px; text-align:justify\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Demonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities.</span></span></span></span></li>\r\n\t<li><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:13.85pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Established organizational skills leading to high accuracy rates in all areas.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:8px\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"line-height:101%\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h1 style=\"margin-left:7px\"><strong><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><u>ADDITIONAL INFORMATION</u></span></span></span></strong></h1>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:1px; text-indent:0in\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><b>SUPERVISORY RESPONSIBILITY: </b>None</span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\" style=\"margin-top:1px; text-indent:0in\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><b>PHYSICAL REQUIREMENTS:</b></span></span></span></p>\r\n\r\n<ul style=\"margin-top:2px\">\r\n\t<li style=\"margin-top:2px\"><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">May require long periods of standing or sitting.</span></span></span></span></li>\r\n\t<li><span style=\"page:WordSection1\"><span style=\"font-size:11pt\"><span style=\"tab-stops:23.0pt 23.05pt\"><span style=\"font-family:Calibri,sans-serif\">Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.</span></span></span></span></li>\r\n</ul>\r\n</div>\r\n\r\n<div style=\"page-break-after: always\"><span style=\"display: none;\"> </span></div>\r\n\r\n<ul style=\"margin-top:5px\">\r\n\t<li style=\"margin-top:5px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:24.0pt 24.05pt\"><span style=\"font-family:Calibri,sans-serif\">May require long periods of typing and repetitive motion.</span></span></span></li>\r\n\t<li style=\"margin-top:5px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:24.0pt 24.05pt\"><span style=\"font-family:Calibri,sans-serif\">May be required to work a flexible, rotating shift.</span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p>AA/EOE/D/V/MEMBER FDIC</p>\r\n",
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