Front Desk Manager

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    "url": "https://management-davidsonhospitality.icims.com/jobs/26008/front-desk-manager/job",
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    "datePosted": "2026-05-12T04:00:00.000Z",
    "description": "<h2>Property Description</h2>\n<p></p>\n<p> </p>\n<p>Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami’s vibrant energy.</p>\n<p>With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.</p>\n<h2>Overview</h2>\n<p>Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.</p>\n<p>Key Responsibilities:</p>\n<ul>\n <li>Oversee the daily operations of the front desk, ensuring efficient and smooth processes</li>\n <li>Train, mentor, and motivate front desk staff to deliver outstanding service</li>\n <li>Handle guest inquiries, concerns, and complaints in a professional and timely manner</li>\n <li>Coordinate with other departments to ensure seamless guest experiences</li>\n <li>Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management</li>\n <li>Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction</li>\n <li>Manage room inventory and maximize revenue through effective room management strategies</li>\n <li>Conduct performance evaluations and provide feedback to front desk team members</li>\n</ul>\n<p>Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!</p>\n<h2>Qualifications</h2>\n<ul>\n <li>2 years prior departmental management experience in front office or related disciplines</li>\n <li>Time management and negotiation skills</li>\n <li>Ability to manage and lead each discipline of the department independently</li>\n <li>Ability to manage according to employment and Innkeeper laws of the jurisdiction</li>\n <li>Prior cash handling experience necessary</li>\n <li>Ability to communicate effectively with the public and other Team Members</li>\n <li>Read, write and speak English fluently</li>\n <li>Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel </li>\n</ul>\n<h2>Benefits</h2>\n<p>Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.</p>\n<p>In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.</p>\n<ul>\n <li>Multiple Tiers of Medical Coverage</li>\n <li>Dental & Vision Coverage</li>\n <li>24/7 Teledoc service</li>\n <li>Free Maintenance Medications</li>\n <li>Pet Insurance</li>\n <li>Hotel Discounts</li>\n <li>Tuition Reimbursement</li>\n <li>Paid Time Off (vacation, sick, bereavement, and Holidays). </li>\n <li>401K Match</li>\n</ul>\n<p>Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.</p>",
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