Helpdesk Support

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          "text": "<p><span><span>1.<span>      </span></span></span><span>Imaging / re-imaging laptops &amp; desktops</span></p><p><span><span>2.<span>      </span></span></span><span>Troubleshooting technical laptop and desktop issues (Windows &amp; applications)</span></p><p><span><span>3.<span>      </span></span></span><span>Decommissioning end-of-lease desktops &amp; laptops</span></p><p><span><span>4.<span>      </span></span></span><span>Diagnosing laptop &amp; desktop hardware issues</span></p><p><span><span>5.<span>      </span></span></span><span>Mapping network drives / printers</span></p><p><span><span>6.<span>      </span></span></span><span>Coordinating laptop &amp; desktop repairs with hardware suppliers</span></p><p><span><span>7.<span>      </span></span></span><span>Assisting with application testing </span></p><p><span><span>8.<span>      </span></span></span><span>Vendor escorts (occasional)</span></p><p><span><span>9.<span>      </span></span></span><span>Some relocation of desk phones / workstations</span></p><p><span><span>10.<span>  </span></span></span><span>Some remote support (via remote access software)</span></p><p><span></span></p><p><b><u><span>Background:</span></u></b></p><p><span><span>1.<span>      </span></span></span><span>3-5 years technical support experience</span></p><p><span><span>2.<span>      </span></span></span><span>Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)</span></p><p><span></span></p><p><b><u><span>Hard Skills:</span></u></b></p><p><span><span>1.<span>      </span></span></span><span>Strong Windows 7 troubleshooting &amp; diagnostics</span></p><p><span><span>2.<span>      </span></span></span><span>Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)</span></p><p><span><span>3.<span>      </span></span></span><span>Hardware troubleshooting  &amp; diagnostics (laptops, desktops)</span></p><p><span><span>4.<span>      </span></span></span><span>Basic networking (drive / printer mappings, network connection diagnostics)</span></p><p><span><span>5.<span>      </span></span></span><span>Active Directory / PC security </span></p><p><span><span>6.<span>      </span></span></span><span>Internet Explorer &amp; Chrome troubleshooting</span></p><p><span><span>7.<span>      </span></span></span><span>BlackBerry / mobile phone / CISCO handset support experience is a bonus</span></p><p><span></span></p><p><b><u><span>Soft Skills:</span></u></b></p><p><span><span>1.<span>      </span></span></span><span>Good communicator  (written and verbal)</span></p><p><span><span>2.<span>      </span></span></span><span>Takes responsibility &amp; accountability </span></p><p><span><span>3.<span>      </span></span></span><span>Teachable</span></p><p><span><span>4.<span>      </span></span></span><span>Solutions-focused</span></p><p><span><span>5.<span>      </span></span></span><span>Team player – able to contribute new ideas </span></p><p><span><span>6.<span>      </span></span></span><span>Flexible in terms of workload and daily tasks</span></p>",
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