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Resident Services Specialist

D60BC3A77052CF173369A0C74235FFC1 · 10300 VILLAGE CIR DR - PALOS PARK, IL 60464; 10300 VILLAGE CIR DR, PALOS PARK, IL, 60464, USA · Deleted · $22–$22 / hour · Paycom ATS

Job facts

FieldValue
CompanyD60BC3A77052CF173369A0C74235FFC1
TitleResident Services Specialist
Normalized title-
Department / team-
LocationPALOS PARK, IL, United States
Work model-
Employment type-
Salary$22–$22 / hour
Statusdeleted
ATS providerPaycom ATS
Posted / first seen2026-04-28 / 2026-05-31
Changed / last seen2026-06-02 / 2026-05-31

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Linked records

CompanyD60BC3A77052CF173369A0C74235FFC1
Sourced086a606-946e-485e-a900-c4cc70009ab1
ATS providerPaycom ATS

Description

Description Summary/Objective The primary objective of the Resident Support Specialist is to respond to emergencies, provide lift assistance for falls, assist C.N.A.’s in AL/Memory Care as needed, respond to all escalated Care Alarms during the shift, complete incident reports, and communicate daily with Wellness Advocate and Wellness Coordinator. Answers incoming calls during shift. Assumes overall responsibility for security and safety of the campus and employees on duty. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responds to care alarms in IL and resident emergencies in IL and AL. Provides lift assistance for resident falls; calls paramedics when indicated. Assists C.N.A.s in Assisted Living and Memory Care as needed with agitated or restless residents. Answers all incoming calls during overnight hours, ensures all phone lines are transferred to Resident Support cell phone. Completes Incident Reports and forwards to necessary personnel. Responds to building emergencies and makes appropriate calls to maintenance and/or fire department; evacuates residents as necessary. Supports residents with special needs in IL and AL, i.e. wandering, restless, fearful, etc. Communicates with Wellness Advocate and Coordinator and/or Circle Nurse with special needs or follow up that is needed with residents. Assumes overall responsibility for the security and safety of the campus and employees on duty. Handles all urgent maintenance service requests from residents; notifies Maintenance Department as needed. Performs light maintenance, i.e. resetting breakers, plumbing problems) as requested. Provides leadership in emergent situations and support to staff working overnight shift. Maintains communication log for AL and IL throughout evening. Performs nightly rounds, checks exterior doors, notes maintenance issues, unlocks and open Village Desk at scheduled time. Understands all safety and emergency procedures as established by Peace Village. Reports census, distributes notices to resident mailboxes, assists with clerical projects including data entry in Point Click Care, orders supplies and other special projects. Ensures outstanding customer service in accordance with the mission of Peace Village. Qualifications Competencies Critical thinking skills Experience with lifting techniques using good body mechanics and general medical assessment skills. Passion for our mission and extraordinary service Ability to de-escalate agitated or confused residents Team player, exhibits patience, diplomacy and excellent interpersonal skills. Computer experience including Microsoft Office Suite Exhibits professional behavior Experience in Microsoft Office applications. Supervisory Responsibility This position assumes a leadership position for overnight staff. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands, and reach with hands and arms. The employee must be able to lift and/or move objects up to 50 pounds and occasionally life and/or move objects up to 75 pounds. Position Type and Expected Hours of Work This is a PRN position. This position works the overnight shift, and works some weekends. This position can be worked in combination with CNA/Companion position for more scheduling options. Travel No travel is required for this position. Required Education and Experience Two years or more of successful work experience in this or a related field with applicable management responsibilities. Previous senior living -related experience desired. C.N.A. certification preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Full job record

Job IDe1c44f4dfc3ff123e2398a82250adfe95115cdf7
Org ID569915a3-4900-43c1-8f1f-dbf3d003722d
Source IDd086a606-946e-485e-a900-c4cc70009ab1
Board IDd086a606-946e-485e-a900-c4cc70009ab1
Providerpaycom
Provider Job Key184593
TitleResident Services Specialist
Normalized Title
Statusdeleted
Activeno
Location Text10300 VILLAGE CIR DR - PALOS PARK, IL 60464; 10300 VILLAGE CIR DR, PALOS PARK, IL, 60464, USA
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionIL
CityPALOS PARK
Salary Raw$22.18 - $22.18 Hourly
Salary Min22.18
Salary Max22.18
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=184593&clientkey=D60BC3A77052CF173369A0C74235FFC1
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=184593&clientkey=D60BC3A77052CF173369A0C74235FFC1
First Seen At2026-05-31 19:07:50Z
Last Seen At2026-05-31 19:07:50Z
Last Checked At2026-06-02 10:09:38Z
Last Changed At2026-06-02 10:09:38Z
Inactive At2026-06-02 10:09:38Z
Source Posted At2026-04-28 00:00:00Z
Source Updated At
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=paycom/board=D60BC3A77052CF173369A0C74235FFC1/date=2026-05-31/2026-05-31T19-07-49-391Z-008f4d5abf85bab8a6a8fc27890afb65ae7d05d7ec4f7a1d49c545807a415883.json
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Duties, responsibilities and activities may change at any time with or without notice.\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"Summary/Objective\\r\\n\\r\\nThe primary objective of the Resident Support Specialist is to respond to emergencies, provide lift assistance for falls, assist C.N.A.&rsquo;s in AL/Memory Care as needed, respond to all escalated Care Alarms during the shift, complete incident reports, and communicate daily with Wellness Advocate and Wellness Coordinator.&nbsp; Answers incoming calls during shift.&nbsp; Assumes overall responsibility for security and safety of the campus and employees on duty.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEssential Functions\\r\\n\\r\\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tResponds to care alarms in IL and resident emergencies in IL and AL.&nbsp; \\r\\n\\tProvides lift assistance for resident falls; calls paramedics when indicated.\\r\\n\\tAssists C.N.A.s in Assisted Living and Memory Care as needed with agitated or restless residents.\\r\\n\\tAnswers all incoming calls during overnight hours, ensures all phone lines are transferred to Resident Support cell phone.\\r\\n\\tCompletes Incident Reports and forwards to necessary personnel.\\r\\n\\tResponds to building emergencies and makes appropriate calls to maintenance and/or fire department; evacuates residents as necessary.\\r\\n\\tSupports residents with special needs in IL and AL, i.e. wandering, restless, fearful, etc.\\r\\n\\tCommunicates with Wellness Advocate and Coordinator and/or Circle Nurse with special needs or follow up that is needed with residents.\\r\\n\\tAssumes overall responsibility for the security and safety of the campus and employees on duty.\\r\\n\\tHandles all urgent maintenance service requests from residents; notifies Maintenance Department as needed. 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This role routinely uses standard office equipment such as computers, phones, copiers.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. &nbsp;The employee frequently is required to stand, walk, use hands, and reach with hands and arms. &nbsp;The employee must be able to lift and/or move objects up to 50 pounds and occasionally life and/or move objects up to 75 pounds.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Type and Expected Hours of Work\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis is a PRN position.&nbsp; This position works the overnight shift, and works some weekends. This position can be worked in combination with CNA/Companion position for more scheduling options.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTravel\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNo travel is required for this position.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRequired Education and Experience\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tTwo years or more of successful work experience in this or a related field with applicable management responsibilities.\\r\\n\\tPrevious senior living -related experience desired.\\r\\n\\tC.N.A. certification preferred\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOther Duties\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Competencies\\r\\n\\r\\n\\r\\n\\tCritical thinking skills\\r\\n\\tExperience with lifting techniques using good body mechanics and general medical assessment skills.\\r\\n\\tPassion for our mission and extraordinary service\\r\\n\\tAbility to de-escalate agitated or confused residents\\r\\n\\tTeam player, exhibits patience, diplomacy and excellent interpersonal skills.\\r\\n\\tComputer experience including Microsoft Office Suite\\r\\n\\tExhibits professional behavior\\r\\n\\tExperience in Microsoft Office applications.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervisory Responsibility\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis position assumes a leadership position for overnight staff.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWork Environment\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. &nbsp;The employee frequently is required to stand, walk, use hands, and reach with hands and arms. &nbsp;The employee must be able to lift and/or move objects up to 50 pounds and occasionally life and/or move objects up to 75 pounds.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPosition Type and Expected Hours of Work\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis is a PRN position.&nbsp; This position works the overnight shift, and works some weekends. This position can be worked in combination with CNA/Companion position for more scheduling options.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTravel\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nNo travel is required for this position.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRequired Education and Experience\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tTwo years or more of successful work experience in this or a related field with applicable management responsibilities.\\r\\n\\tPrevious senior living -related experience desired.\\r\\n\\tC.N.A. certification preferred\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOther Duties\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"2026-05-31\",\"workHours\":\"Overnights\"}",
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    "qualifications": "<p><span style=\"font-family:Calibri,sans-serif\"><strong><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Competencies</span></span></strong></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Critical thinking skills</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Experience with lifting techniques using good body mechanics and general medical assessment skills.</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Passion for our mission and extraordinary service</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Ability to de-escalate agitated or confused residents</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Team player, exhibits patience, diplomacy and excellent interpersonal skills.</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Computer experience including Microsoft Office Suite</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Exhibits professional behavior</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Experience in Microsoft Office applications.</span></span></span></li>\r\n</ol>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Supervisory Responsibility</span></span></strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">This position assumes a leadership position for overnight staff.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Work Environment</span></span></strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers.&nbsp; </span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Physical Demands</span></span></strong></span></p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. &nbsp;The employee frequently is required to stand, walk, use hands, and reach with hands and arms. &nbsp;The employee must be able to lift and/or move objects up to 50 pounds and occasionally life and/or move objects up to 75 pounds.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Position Type and Expected Hours of Work</span></span></strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">This is a PRN position.&nbsp; This position works the overnight shift, and works some weekends. This position can be worked in combination with CNA/Companion position for more scheduling options.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Travel</span></span></strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">No travel is required for this position.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Required Education and Experience</span></span></strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Two years or more of successful work experience in this or a related field with applicable management responsibilities.</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Previous senior living -related experience desired.</span></span></span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">C.N.A. certification preferred</span></span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:24px\">&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Other Duties</span></span></strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><span arial=\"\" style=\"font-family:\"><span style=\"color:black\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n",
    "descriptionTitle": "Description",
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    "legalRevisionDate": {
      "date": "2025-10-10T14:08:32.000Z",
      "timezone": "America/Chicago",
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    "primaryPhoneCountry": "US",
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  },
  "preview": {
    "jobId": 184593,
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    "jobTitle": "Resident Services Specialist",
    "postedOn": "",
    "locations": "10300 VILLAGE CIR DR - PALOS PARK, IL 60464",
    "remoteType": "",
    "description": "Summary/Objective\r\n\r\nThe primary objective of the Resident Support Specialist is to respond to emergencies, provide lift assistance for falls, assist ...",
    "positionType": "PRN/On-call"
  },
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