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Shift Lead

A1731642 4f0e 464c Ad88 77143edade54 168116268141 2638 · San Luis Obispo #0004, San Luis Obispo, CA, US, San Luis Obispo, CA · Active · $13–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA1731642 4f0e 464c Ad88 77143edade54 168116268141 2638
TitleShift Lead
Normalized title-
Department / team-
LocationCA, United States
Work model-
Employment typeFull Time
Salary$13–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2020-05-15 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

CompanyA1731642 4f0e 464c Ad88 77143edade54 168116268141 2638
Source2ac4aa62-ed06-46fa-a2dc-1099d07a98ce
ATS providerADP Workforce Now Recruiting

Description

Company Description Established in 2003, Doc Burnstein’s Ice Cream Lab is an old-fashioned ice cream parlor and chocolate shop committed to serving premium quality products while having memorable experiences in a nostalgic atmosphere. With over 32 traditional and original ice cream flavors to choose from in a whimsical, family-friendly environment, fans of all ages will cherish the memories they make and hold dear at Doc Burnstein’s Ice Cream Lab. Summary We are currently looking for versatile, intelligent and energetic parlor employees, with a passion for delivering outstanding service to join our professional and friendly team. This person will be responsible for providing passionate and attentive service delivery to all guests according to our service standards in order to ensure guest satisfaction. In this supervisory role, you will work alongside a small team and oversee all aspects of guest experience in the ice cream parlor. We’ll expect you to lead by example and uplift our employees during busy moments in our fast-paced environment. To be successful in this role, you’ll need supervisory skills and experience in both front and back operations of the parlor. You’ll know how to operate and troubleshoot various areas of the parlor all the while providing excellent customer experience to ensure that the parlor operates efficiently and profitably while maintaining the company’s mission and quality of service. Ultimately, you will ensure our parlor runs smoothly and guests are having fun and creating nothing but great memories! This position reports to the Parlor Manager. Responsibilities: Ensuring meal and rest breaks are met Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift. Observe performance and encourage improvement where necessary. Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local and food safety guidelines. Ensuring that all steps of services as outlined in training materials are being followed on a daily basis. Move throughout the parlor and freezer areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. Support scooping staff by refilling back stock items and clearing roadblocks. Assist the General Manager in planning and setting up special events Accountable for accuracy of cash register and register procedures Acts as a liaison between team members and management Advise management with any employee member’s performance issues Aid in daily and weekly equipment cleaning and maintenance Aid in ensuring all orders are received and effective stored and practice proper product rotation Assigning duties to other employees & directing completion of duties. Keeps employees busy with parlor-related activities or releases employees early. Assist in the orientation and training of new employees Ensure guests are attended to in a courteous and friendly manner and swift resolution is given to their issues and complaints. Ensure opening and/or closing duties are completed efficiently and thoroughly Ensuring a pleasant guest environment is maintained. Have thorough product knowledge Monitoring inventory and ensuring that parlor is stocked on food supplies and other parlor essentials are adequately stocked. Overseeing product preparation, presentation, and storage to ensure compliance with food health and safety regulations. Participate in staff and management meetings Promote the Doc Burnstein’s brand in the local community Responding efficiently and accurately to guest complaints. Personal Characteristics Required Guest Service - Able to deal with unhappy guest in a way that creates a happy & returning gues Creative Initiative - Able to find ways to complete required tasks most efficiently, pass on time-saving ideas to others, and improve the working environment for all Team Leadership - Train & direct other staff in service to guests and completion of duties Required Education and Experience: 5 years of experience working in a retail or hospitality setting High school diploma or GED Proven experience working as a Supervisor in the hospitality or retail industry Bachelor’s degree in Business Administration or Hospitality is advantageous Qualifications & Personal Attributes: The ability to work in a fast-paced environment. Knowledgeable in essential food service standards, equipment and processes Have a high level of accuracy and attention to detail Punctual Organized Enthusiastic Able to take initiative and work unsupervised Team oriented Friendly disposition Demonstrates personal integrity and honesty Able to problem solve Great communication skills Time management skills Proven team builder Physical Demands While performing the duties of this job, the employee is regularly required to talk, hear and read. This is largely an active role; the ability to work in a fast-paced environment is required. This would require the ability to stand for extended periods. The employee must occasionally lift and/or move up to 40lbs. The employee is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and arms . Additional Information Doc Burnstein’s Ice Cream Lab welcomes diversity in the workplace and encourages application form all qualified individuals. To request any accommodations you may require in order to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact HR at Doc Burnstein's to discuss your needs.

Full job record

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TitleShift Lead
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Department—
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Employment Typefull_time
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CountryUnited States
RegionCA
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Salary Raw13 To 20 (USD) Hourly
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First Seen At2026-05-31 18:26:20Z
Last Seen At2026-06-06 12:14:04Z
Last Checked At2026-06-06 12:14:04Z
Last Changed At2026-06-06 12:14:04Z
Inactive At—
Source Posted At2020-05-15 14:54:00Z
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    "requisitionDescription": "<div><div><p style=\"text-align:start;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\"><strong>Company Description<br></strong>Established in 2003, Doc Burnstein’s Ice Cream Lab is an old-fashioned ice cream parlor and chocolate shop committed to serving premium quality products while having memorable experiences in a nostalgic atmosphere.</span> <br><br><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">With over 32 traditional and original ice cream flavors to choose from in a whimsical, family-friendly environment, fans of all ages will cherish the memories they make and hold dear at Doc Burnstein’s Ice Cream Lab.</span></p>\n<p style=\"text-align:left;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\"><strong>Summary</strong></span> <br><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">We are currently looking for versatile, intelligent and energetic parlor employees, with a passion for delivering outstanding service to join our professional and friendly team. This person will be responsible for providing passionate and attentive service delivery to all guests according to our service standards in order to ensure guest satisfaction.</span>&nbsp;</p>\n<p style=\"text-align:start;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">In this supervisory role, </span> <span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">you will work alongside a small team and oversee all aspects of guest experience in the ice cream parlor. We’ll expect you to lead by example and uplift our employees during busy moments in our fast-paced environment.</span>&nbsp;</p>\n<p style=\"text-align:start;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">To be successful in this role, you’ll need supervisory skills and experience in both front and back operations of the parlor. You’ll know how to operate and troubleshoot various areas of the parlor all the while providing excellent customer experience to ensure that the parlor operates efficiently and profitably while maintaining the company’s mission and quality of service.</span> <br><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">Ultimately, you will ensure our parlor runs smoothly and guests are having fun and creating nothing but great memories!</span>&nbsp;</p>\n<p style=\"text-align:left;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\"><em>This position reports to the Parlor Manager.</em></span>&nbsp;</p>\n<p style=\"text-align:left;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\"><strong>Responsibilities:</strong></span>&nbsp;</p>\n<ul>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Ensuring meal and rest breaks are met</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Observe performance and encourage improvement where necessary.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local and food safety guidelines.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Ensuring that all steps of services as outlined in training materials are being followed on a daily basis.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Move throughout the parlor and freezer areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Support scooping staff by refilling back stock items and clearing roadblocks.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Assist the General Manager in planning and setting up special events</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Accountable for accuracy of cash register and register procedures</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Acts as a liaison between team members and management</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Advise management with any employee member’s performance issues</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Aid in daily and weekly equipment cleaning and maintenance</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Aid in ensuring all orders are received and effective stored and practice proper product rotation</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Assigning duties to other employees &amp; directing completion of duties. Keeps employees busy with parlor-related activities or releases employees early.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Assist in the orientation and training of new employees</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Ensure guests are attended to in a courteous and friendly manner and swift resolution is given to their issues and complaints.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Ensure opening and/or closing duties are completed efficiently and thoroughly</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Ensuring a pleasant guest environment is maintained.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Have thorough product knowledge</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Monitoring inventory and ensuring that parlor is stocked on food supplies and other parlor essentials are adequately stocked.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Overseeing product preparation, presentation, and storage to ensure compliance with food health and safety regulations.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Participate in staff and management meetings</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Promote the Doc Burnstein’s brand in the local community</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(74,74,74);font-size: 1em;font-family: Lato Medium;\">Responding efficiently and accurately to guest complaints.</span>&nbsp;</li>\n</ul>\n<p style=\"text-align:start;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\"><strong>Personal Characteristics Required </strong></span>&nbsp;</p>\n<ul>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\"><strong>Guest Service</strong></span> <span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">- Able to deal with unhappy guest in a way that creates a happy &amp; returning gues</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\"><strong>Creative Initiative</strong></span> <span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">- Able to find ways to complete required tasks most efficiently, pass on time-saving ideas to others, and improve the working environment for all</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\"><strong>Team Leadership</strong></span> <span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">- Train &amp; direct other staff in service to guests and completion of duties</span>&nbsp;</li>\n</ul>\n<p style=\"text-align:start;\"><span style=\"color: rgb(8,36,50);font-size: 14px;font-family: Lato Medium;\"><strong>Required Education and Experience:</strong></span>&nbsp;</p>\n<ul>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">5 years of experience working in a retail or hospitality setting</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><a href=\"https://workforcenow.adp.com/theme/admin.html\" target=\"_self\"><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 1em;font-family: Lato Medium;\">High school diploma or GED</span></a>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Proven experience working as a Supervisor in the hospitality or retail industry</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><a href=\"https://workforcenow.adp.com/theme/admin.html\" target=\"_self\"><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 1em;font-family: Lato Medium;\">Bachelor’s degree</span></a> <span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">in Business Administration or Hospitality is advantageous</span>&nbsp;</li>\n</ul>\n<p style=\"text-align:start;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\"><strong>Qualifications &amp; Personal Attributes:</strong></span>&nbsp;</p>\n<ul>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">The ability to work in a fast-paced environment.</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Knowledgeable in essential food service standards, equipment and processes</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Have a high level of accuracy and attention to detail</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Punctual</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Organized</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Enthusiastic</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Able to take initiative and work unsupervised</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Team oriented</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Friendly disposition</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Demonstrates personal integrity and honesty</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Able to problem solve</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Great communication skills</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Time management skills</span>&nbsp;</li>\n<li style=\"margin-left:1.5em;\" dir = \"auto\"><span style=\"color: rgb(0,0,0);font-size: 1em;font-family: Lato Medium;\">Proven team builder</span>&nbsp;</li>\n</ul>\n<p style=\"text-align:start;\"></p>\n<p style=\"text-align:left;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\"><strong>Physical Demands</strong></span> <span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">While performing the duties of this job, the employee is regularly required to talk, hear and read. This is largely an active role; the ability to work in a fast-paced environment is required. This would require the ability to stand for extended periods. The employee must occasionally lift and/or move up to 40lbs. The employee is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and</span> <a href=\"https://workforcenow.adp.com/theme/admin.html\" target=\"_self\"><span style=\"color: rgb(8,98,116);background-color: transparent;font-size: 14px;font-family: Lato Medium;\">arms</span></a><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">. </span>&nbsp;</p>\n<p style=\"text-align:start;\"><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\"><strong>Additional Information</strong></span> <span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">Doc Burnstein’s Ice Cream Lab welcomes diversity in the workplace and encourages application form all qualified individuals. To request any accommodations you may require in order to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact</span><span style=\"color: rgb(74,74,74);font-size: 14px;font-family: ProximaNova, Arial, san-serif;\"> HR at Doc Burnstein's </span><span style=\"color: rgb(0,0,0);font-size: 14px;font-family: Lato Medium;\">to discuss your needs.</span>&nbsp;</p>\n<p><hr/></p>\n\n\n</div></div>\n",
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