Sr. Manager, Resolute Billing (Epic)

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    "ExternalDescriptionStr": "<p>The Resolute Application Manager provides day-to-day leadership for the Epic Resolute Professional Billing (PB) application team, ensuring the system fully supports Quest Diagnostics’ revenue cycle, operational, and financial goals. This role is responsible for guiding the team that configures, maintains, and optimizes our critical billing systems. Reporting to the Leader of Epic Resolute, this manager will translate strategic business needs into technical execution. The core focus is on maximizing team performance, ensuring the quality and integrity of all system builds, and delivering an optimized, high-quality billing experience.</p><p>Pay Range: $150,000 - $170,000 / year</p>",
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    "ExternalPostedStartDate": "2026-06-09T16:09:44+00:00",
    "ExternalQualificationsStr": "<p><strong>Required: &nbsp;</strong></p><ul><li>7+ years of progressive experience in healthcare revenue cycle including Epic Resolute, configuration, implementation and support</li><li>4+ years in a management capacity</li><li>Deep understanding of Resolute PB workflows, including charge router, claims, remittance and payment posting</li><li>Experience in large scale project management and data analysis within healthcare environment</li><li>Proven experience in creating a high performing team</li><li>Experience establishing and operating governance frameworks for large-scale Epic deployments or complex billing platforms</li><li>Strong knowledge of HIPAA, CMS and commercial payer compliance requirements applicable to laboratory services</li></ul><p><strong>Preferred:</strong></p><ul><li>Experience leveraging automation, RPA, or AI to modernize billing operations</li><li>Background in continuous improvement methodologies e.g. Lean Six Sigma, Agile</li><li>Experience with data visualization tools e.g. Tableau, Power BI</li><li>Cross-certification in other Epic modules</li></ul><p><strong>People Leader Responsibility:</strong></p><ul><li>Team of Analysts in PB and Claims</li></ul><p><strong>Work Environment:</strong></p><ul><li>Work requires handling light and simple weight material and equipment.&nbsp;Visual activity requires the ability to tolerate prolonged periods of close computer screens.&nbsp; Work requires speed, accuracy and adeptness to operate in system application.&nbsp; Fast-paced work environment.&nbsp; After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.</li></ul><p><strong>Travel Required - Must be willing to travel 25% (About one week a month)</strong></p><p><strong>Education:</strong></p><ul><li>B.S. in Computer Science, Business Administration, Healthcare Administration or a related field. (Required)</li><li>Graduate degree in Computer Science or related field. (Preferred)</li><li>Epic Resolute; project management certification (Required)</li><li>Certifications across Epic modules (Preferred)<ul><li>Beaker, MyChart, Aura, Prelude Registration, Cadence Scheduling, EpicCare Ambulatory for Genetic Counseling, Cheers Call Management &amp; Campaigns, EpicCare Link Portal, Nebula Cloud Platform, Base Payer Platform Network for Providers,&nbsp;and Gallery DMS.</li></ul></li></ul><p>&nbsp;</p>",
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    "OrganizationDescriptionStr": "<table>\n <tbody>\n  <tr>\n   <td>Quest Diagnostics honors our service members and encourages veterans to apply.<br/><br/> While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.<br/><br/> Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</td>\n  </tr>\n </tbody>\n</table>",
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